Front Desk Receptionist

3 weeks ago

Henrico, United States Complete Health Full time
Location: 4000-A Glenside Drive, Richmond, VA 23228

Job Summary:

Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts.

Job Duties:
  • Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
  • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
  • Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
  • Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
  • Ensures availability of treatment information by filing and retrieving patient records.
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information.
  • Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
  • Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
  • Helps patients in distress by responding to emergencies.
  • Protects patients' rights by maintaining confidentiality of personal and financial information.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Contributes to team effort by accomplishing related results as needed.
MINIMUM REQUIREMENTS:
  • Experience working in a medical office preferred
  • Skillful and knowledgeable in all aspects relating to the front office of a busy medical clinic.
  • Must be a caring and compassionate person able to put patients at ease using excellent communication skills.
  • Computer proficiency is required and software such as EMR (Athena and Epic), Word, Excel, and other programs are strongly preferred.
  • Must be able to read and write legibly.
  • Must be able to follow written and verbal instructions.
  • The ability to travel to nearby clinics as needed


Skills and Qualifications:

Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus

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