FT Customer Service Leader

1 month ago


Taylorsville, United States Food Lion Full time
Address: USA-NC-Taylorsville-629 C W Main Street
Store Code: Store 00980 Front End (7217644)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

DUTIES AND RESPONSIBILITIES

•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Avoid personal conversations with other associates when customers are present
•Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
•Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
•Ensure work station and front end area of the store has a neat and clean presentation
•Maintains proper knowledge of all sales associate register functions and Front End accounting services
•Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
•Performs the task of the customer lead as needed to ensure service standards are maintained
•Maintain alertness and calls for assistance when needed to service customers per service standards
•Is courteous and helpful to other associates
•Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Adhere to all company guidelines, policies and standard practices
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer based training (CBT) and training aid courses
•Perform all other duties as assigned

QUALIFICATIONS

•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

•Ability to use computers and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents
•BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

Job Requisition: 389366_external_USA-NC-Taylorsville
  • Site Leader

    2 months ago


    Taylorsville, United States Bakelite GmbH Full time

    Summary This position will be responsible for operations at the Taylorsville, MS chemical facility of the Bakelite Chemicals organization. Roles and responsibilities will include safety performance, environmental compliance, customer quality, equipment reliability, cost control, housekeeping, and production. The position reports to the Regional Director of...


  • Taylorsville, United States DCC Propane, LLC Full time

    The primary purpose of this position is to provide exemplary customer service to customers. Responsible for helping customers by providing product and service information in a confident, friendly, and articulate manner. Duties may also include upselling as well as other inside sales responsibilities as assigned. Will be the primary liaison between customer...


  • Taylorsville, United States DCC Propane, LLC Full time

    Job DescriptionJob DescriptionThe primary purpose of this position is to provide exemplary customer service to customers. Responsible for helping customers by providing product and service information in a confident, friendly, and articulate manner. Duties may also include upselling as well as other inside sales responsibilities as assigned. Will be the...

  • Site Leader

    3 weeks ago


    Taylorsville, United States Bakelite Full time

    Bakelite Synthetics is charting the course as the next-generation chemical company. With our global presence and rich history dating back to 1907, we are deeply rooted in the boundless possibilities of science and curiosity. Today, from trains and planes to everyday household items, our products are almost always within a few feet. We are continuously...


  • Taylorsville, United States Signature HealthCARE of Spencer Co. Full time

    About Us: Signature HealthCARE of Spencer County is a 120-bed skilled nursing facility that offers a wide array of services from short-term rehabilitation to traditional long-term care. The vision, to radically change the landscape of long-term care forever. Through education and empowerment, we earn the trust of every resident, family member, and the...


  • Taylorsville, United States Signature HealthCARE of Spencer Co. Full time

    About Us: Signature HealthCARE of Spencer County is a 120-bed skilled nursing facility that offers a wide array of services from short-term rehabilitation to traditional long-term care. The vision, to radically change the landscape of long-term care forever. Through education and empowerment, we earn the trust of every resident, family member, and the...

  • PT Customer Lead

    2 months ago


    Taylorsville, United States Food Lion Full time

    Address: USA-NC-Taylorsville-629 C W Main Street Store Code: Store 00980 Front End (7217644) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide...


  • Taylorsville, North Carolina, United States EnergyUnited Full time

    Job OverviewAbout EnergyUnited:Founded in the late 1930s, EnergyUnited has a rich history and extensive experience in delivering exceptional energy services. Today, we proudly serve over 140,000 members across a 19-county area, supported by a dedicated team of more than 250 employees. Our commitment to providing reliable energy solutions at competitive rates...


  • Taylorsville, Indiana, United States Mavis Tire Supply Full time

    Automotive Store Manager - Join Our TeamMavis Tire Supply, a prominent name in the tire and automotive service industry, is excited to announce the opening of a new location. We are looking for skilled automotive sales professionals to fill the role of Automotive Store Manager.As a leader in the industry, Mavis offers a chance to be part of a successful team...


  • Taylorsville, Kentucky, United States DCC Propane, LLC Full time

    Position Overview:The primary objective of this role is to deliver outstanding customer support to our clientele. This includes assisting customers by providing detailed product and service information in a courteous, confident, and articulate manner. Responsibilities may also encompass upselling and various inside sales tasks as designated. You will act as...


  • Taylorsville, Utah, United States Hubler Honda Full time

    Job OverviewAre you an enthusiastic and committed professional eager to join our team? Do you possess strong self-motivation and meticulous attention to detail, complemented by excellent organizational and time-management abilities? If you have a passion for cutting-edge automotive technologies and a background in vehicle sales, we would love to connect with...

  • Post Office Worker

    4 weeks ago


    Taylorsville, United States United States Postal Service Full time

    Postal courier person are being hired by USPS (United States Postal Service) which provides for career growth and development Do you want jobs that require no previous experience? The United States Postal Service is recruiting Postal Clerks all over the country and giving them numerous job opportunities without having to have any previous experience. It is...


  • Taylorsville, United States Recruiting Solutions Full time

    Job DescriptionJob DescriptionResidential Service Manager –Electrical  A growing, established, and reputable company has an immediate opportunity for a Residential Service Manager. This position will be responsible for leading a team of service technicians in service repair and installing residential electrical. The successful candidate will have Three to...

  • Service Deli Clerk

    2 weeks ago


    Taylorsville, United States Dick's Fresh Market Full time

    Wage $14.40-$16.00 per hour WHY JOIN THE TEAM? Benefits offering (health, dental, vision, life, 401(k), paid time off) 10% off groceries for you and your family Flexible scheduling Daily pay options Opportunities for advancement ESSENTIAL DUTIES AND RESPONSIBILITIES - DELI CLERK Responsible for preparing, slicing, wrapping, weighing, pricing, and...

  • Post Office Worker

    4 weeks ago


    Taylorsville, United States United States Postal Service Full time

    With the USPS currently hiring Mail Sortation Clerks, there has never been a better time to gain new skills and advance in your career. We are now recruiting nationwide with multiple jobs available in the largest federal agency that employs about 1 million people. USPS offers an excellent training program which ensures an easy transition into your new role...

  • Post Office Worker

    4 weeks ago


    Taylorsville, United States United States Postal Service Full time

    If you are searching for an engaging and thrilling job in the mailing sector, Mail Handler Assistant at USPS might be just what you need. That is to say, we currently have employment opportunities throughout the country in the largest agency of the government which employs almost 1 million people. In fact, USPS provides excellent training for all new...


  • Taylorsville, United States Iredell Memorial Hospital Incorporated Full time

    Job DescriptionJob DescriptionDescription:ELIGIBLE FOR $1000 SIGN ON BONUSProvides comprehensive primary clinical care in a medical practice setting, by taking responsibility for the ongoing care of patients. Responsibilities include, but not limited to, rendering medical care as directed by medical provider, all aspects of the medical office and may include...


  • Taylorsville, United States Domino's Franchise Full time

    Job DescriptionJob DescriptionJob Descriptionphone answeringcleaningpositive energyAdditional InformationAll your information will be kept confidential according to EEO guidelines.


  • Taylorsville, United States Iredell Memorial Hospital Incorporated Full time

    Job DescriptionJob DescriptionDescription:ELIGIBLE FOR $1000 SIGN ON BONUSProvides comprehensive primary clinical care in a medical practice setting, by taking responsibility for the ongoing care of patients. Responsibilities include, but not limited to, rendering medical care as directed by medical provider, all aspects of the medical office and may include...


  • Taylorsville, United States Iredell Memorial Hospital Incorporated Full time

    Job DescriptionJob DescriptionDescription:ELIGIBLE FOR $1000 SIGN ON BONUS The Certified Medical Assistant (CMA) / Registered Medical Assistant (RMA) is responsible for assisting in the direct delivery of primary health care support and patient care management under the direction and supervision of the Physician. Duties will include assisting the physician...