We have other current jobs related to this field that you can find below

  • Customer Service Specialist

    1 month ago

    Pomona, United States American Red Cross Full time

    Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: Why Choose...

  • Customer Service Specialist

    3 weeks ago

    Pomona, United States American Red Cross Full time

    American Red Cross - JobID: RC75089 [Customer Service Representative] As a Customer Service Specialist at American Red Cross, you'll: Provide customer service to clients; Proactively communicate with hospital customers to increase customer satisfaction; Investigate and resolve hospital shipment problems; Receive, investigate, and communicate related to...

  • Customer Engagement Specialist

    5 days ago

    Pomona, California, United States All in one remodeling Full time

    Job OverviewWe are seeking to hire a Customer Engagement Specialist at All in One Remodeling, a well-established construction firm with over a decade of experience in diverse home renovation projects. We are in search of enthusiastic and driven individuals to become part of our dynamic team. We provide competitive compensation along with a $500 signing bonus...

  • Customer Service/Sales

    1 month ago

    Pomona, United States The Home Depot Full time

    Job Description Position Purpose: Contractors' Warehouse Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position...

  • Client Relationship Specialist I

    5 days ago

    Pomona, California, United States PCV Murcor Full time

    Client Manager I (Customer Service/Client Management)Position OverviewWe are excited to present a unique opportunity for a Client Manager I role, dedicated to delivering outstanding service to our clientele.Key ResponsibilitiesManage and nurture client relationships, ensuring their needs are met with excellence.Address client service inquiries and oversee...

  • Marketing & Customer Service Associate

    4 days ago

    Pomona, United States InstepMG Full time $48,000 - $58,000

    Job DescriptionJob DescriptionThe Marketing & Customer Service Associate will work alongside our thoroughly trained and well-established Marketing & Customer Service team. Each new Marketing & Customer Service Associate will be assigned an individual trainer as well as one business client to become familiarized with, along with all of their promotional...

  • Client Relationship Specialist I

    5 hours ago

    Pomona, California, United States PCV Murcor Full time

    Client Manager I (Customer Service/Client Management)Position OverviewWe are pleased to present an opportunity for a Client Manager I role dedicated to delivering outstanding service to our clientele.Key ResponsibilitiesProvide exceptional support to clients, addressing inquiries and resolving issues effectively.Maintain strong client relationships, ensuring...

  • Senior Specialist in Customer Operations

    6 days ago

    Pomona, California, United States Electricenergyonline Full time

    Job ID:Join the Clean Energy RevolutionAre you passionate about resolving intricate billing challenges and enhancing customer satisfaction? Do you possess the technical and operational expertise necessary to facilitate the implementation and stabilization of new systems, tools, and processes? If you thrive in a dynamic and collaborative environment where...

  • Culinary Services Associate I

    5 days ago

    Pomona, California, United States Pomona USD Full time

    Position Title: Culinary Services Associate I (Substitute)Overview: The Culinary Services Associate I plays a vital role in the food service operations within the educational environment. This position is responsible for assisting in various food preparation and service tasks, ensuring that high standards of quality and safety are maintained.Key...

  • Customer Operations Senior Specialist HYBRID

    2 months ago

    Pomona, California, United States Southern California Edison Full time

    Job DescriptionJoin the Clean Energy RevolutionDo you have a passion for solving complex billing problems and improving customer satisfaction? Do you have technical and operational skills to support the implementation and stabilization of new systems, tools, and processes? Do you enjoy working in a dynamic and collaborative environment where your expertise...

  • Clinical Nurse Specialist

    5 days ago

    Pomona, California, United States Biolife Plasma Services Full time

    Job OverviewBy clicking the "Apply" button, I acknowledge that my employment application process with BioLife Plasma Services will begin, and the information I provide will be handled according to BioLife's Privacy Notice and Terms of Use. I confirm that all information submitted in my application is accurate to the best of my knowledge.Position...

  • Clinical Nurse Specialist

    5 days ago

    Pomona, California, United States Biolife Plasma Services Full time

    Job OverviewBy selecting the "Apply" option, I acknowledge that my application process with BioLife Plasma Services will begin, and the information I provide will be handled according to BioLife's Privacy Policy and Terms of Use. I confirm that all details submitted in my application are accurate to the best of my knowledge.Position SummaryNURSING CAN BE...

  • Clinical Nurse Specialist

    5 days ago

    Pomona, California, United States Biolife Plasma Services Full time

    Job OverviewBy selecting the "Apply" button, I acknowledge that my application process with BioLife Plasma Services will begin, and the information I provide will be handled according to BioLife's Privacy Notice and Terms of Use. I affirm that all details submitted in my application are accurate to the best of my knowledge.Position SummaryNURSING CAN BE...

  • Clinical Nurse Specialist

    6 hours ago

    Pomona, California, United States Biolife Plasma Services Full time

    Job OverviewBy selecting the "Apply" button, I acknowledge that my application process with BioLife Plasma Services will begin, and the information I provide will be handled according to BioLife's Privacy Policy and Terms of Use. I confirm that all details submitted in my application are accurate to the best of my knowledge.Position SummaryNURSING IS A...

  • Clinical Nurse Specialist

    5 days ago

    Pomona, California, United States Biolife Plasma Services Full time

    Job OverviewBy selecting the "Apply" option, I acknowledge that my application process with BioLife Plasma Services will begin, and the information I provide will be handled according to BioLife's Privacy Policy and Terms of Use. I confirm that all details submitted in my application are accurate to the best of my knowledge.Position SummaryNURSING CAN BE...

  • Counselor I

    3 months ago

    Pomona, United States Aegis Treatment Centers Full time

    Job DescriptionJob DescriptionCounselor TemporaryPinnacle’s Voice: A Tale of Transformation & Recovery“I found myself like a lot of people in a position I never thought I would be in. I needed help bad… It all started with a call… one of the easiest and hardest things I’ve ever done. Every day I wake up and think how good it feels and how lucky I...

  • Customer Service Assistant

    2 days ago

    Pomona, United States InstepMG Full time $52,000 - $65,000

    Job DescriptionJob DescriptionWe're looking for an Entry-Level Customer Service Assistant to help grow our newly acquired market, specifically in the Inland Empire. In this role, you will have high expectations and be responsible for the direction and leadership of day-to-day operations within the sales and marketing departments.The Entry Level...

  • Culinary Services Associate I

    5 days ago

    Pomona, California, United States Pomona USD Full time

    About the Organization The Pomona Unified School District is dedicated to delivering a holistic educational experience that nurtures character, integrity, and achievement for every student. Their emphasis on academic engagement, vocational experiences, and ongoing enhancement cultivates a nurturing environment where all can flourish with confidence and...

  • Culinary Services Associate I

    5 days ago

    Pomona, California, United States Pomona USD Full time

    Company Overview The Pomona Unified School District is dedicated to delivering a holistic educational experience that nurtures character, integrity, and achievement for every student. Their emphasis on academic pathways, vocational experiences, and ongoing enhancement cultivates a nurturing environment where all can prosper with confidence and respect....

  • Culinary Services Associate I

    10 minutes ago

    Pomona, California, United States Pomona USD Full time

    About the Organization The Pomona Unified School District is dedicated to delivering a holistic educational experience that nurtures character, integrity, and achievement for every student. Their emphasis on academic growth, vocational experiences, and ongoing enhancement cultivates a nurturing environment where all can flourish with confidence and respect....

Customer Service Specialist I

1 month ago

Pomona, United States City of Pomona Full time

APPLY IMMEDIATELY

This recruitment will close after the first 150 applications received. For an application to be considered complete, it must include the necessary typing certificate. Interested candidates are encouraged to apply as soon as possible.

The City of Pomona has an exciting opportunity for a Customer Service Specialist I to join the Revenue Management Division of the Finance Department. The position, under immediate supervision, will perform a wide variety of customer service duties in support of the City's water and sanitation programs; process service orders for a variety of water/sanitation services; receive and record receipt of money; audit and review cash transactions; reconcile daily cash revenue transactions; process utility user tax exemptions; provide support to the business license program; and respond to and resolve inquiries and complaints from the public.

Education and Experience:

High school diploma or GED equivalency. One year of general administrative support and customer service experience or one year of general accounting experience. License or Certificate:

Possession of, or must obtain, an appropriate, valid driver's license. Must have the ability to type 45 net words per minute. Applicants must submit an original certified typing certificate with application within five (5) calendar days after closing date (minimum of 45 net words per minute on a 3-minute exam).

Competencies:

The following list represents the core competencies needed for success in this position.

Self-Management:

Showing personal organization, self-discipline, and dependability. Oral Communication:

Engaging effectively in dialogue. Customer Focus:

Attending to the needs and expectation of customers. Handling Conflict:

Managing interpersonally strained situations. Teamwork:

Collaborating with others to achieve shared goals. Mathematical Facility:

Performing computations and solving mathematical problems. Assist customers at counter or by phone to process and handle transactions for various functions within the City; such as water, sewer, planning, police, recreation, finance, and General Fund revenues. Prepare and process service orders/work orders for various City services including but not limited to water, sewer, business licensing. Services include setting up new billing accounts, closing accounts, water meter installations, administration of business license activity, cashiering etc. Provide assistance to citizens with inquiries and complaints; answer customer complaints regarding charges, delinquencies and refunds of transactions from various departments within the City. Handle accounts that have not been properly paid through a formal write-off process, processing of State recorded bankruptcies, and/or working with the City's collection agencies. Audit and review cash transactions, reconcile daily cash revenues deposited in the bank and to the cash accounts in the general ledger. Initiate and process journal entries that will balance revenue transactions in the general ledger cash account. Post revenue balances in the City cash accounts. Provide the public with general information regarding City policies and procedures, refer calls to appropriate department personnel and obtain and receive information from other public and private agencies as required. Perform a variety of general administrative support duties including typing and proofreading a variety of documents, maintaining files and records, and sorting incoming mail. Establish and maintain complete files and records related to assigned function. Perform related duties and responsibilities as assigned.

SPECIAL REQUIREMENTS:

Essential duties require the following physical skills and work environment: Ability to work in a standard office environment and the ability to travel to different sites and locations.

Open & Promotional Recruitment

This recruitment is open to external candidates as well as any City of Pomona employee not serving an initial probationary period and any other hourly City employee.

Examination Procedure

Screening of qualifications and "most qualified" is based on the information provided on the official City Application. A resume may be attached to your application, but will not substitute for the completion of your application. Applications that are not entirely completed may be rejected. This recruitment may also establish a list for future vacancies.

Supplemental Questions

To complete your application for this position you will be prompted to respond to supplemental questions. Incomplete responses, false statements, omission, or partial information may result in disqualification from the selection process. Your responses should be consistent with the information provided on your application. The information will be used as part of the application screening and selection process and is designed to help you present your qualifications for this position. This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position. #J-18808-Ljbffr