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Client Relationship Specialist I

2 months ago

Pomona, California, United States PCV Murcor Full time

Client Manager I (Customer Service/Client Management)

Position Overview

We are excited to present a unique opportunity for a Client Manager I role, dedicated to delivering outstanding service to our clientele.

Key Responsibilities

  • Manage and nurture client relationships, ensuring their needs are met with excellence.
  • Address client service inquiries and oversee the resolution of issues until they are satisfactorily resolved.
  • Collaborate with various internal teams to ensure timely delivery of services and products.
  • Proactively identify and address client challenges, while suggesting areas for enhancement.
  • Serve as a knowledgeable resource for assigned clients, providing expert guidance.

Essential Qualifications

  • High School Diploma or equivalent is required.
  • 1-3 years of experience in customer service within a dynamic call center environment.
  • Familiarity with customer service principles and experience in Real Estate/Appraisal management is preferred.
  • Strong analytical, communication, and negotiation abilities.
  • Capability to prioritize tasks effectively while delivering exceptional service and ensuring client satisfaction.
  • Proficiency in Microsoft Office Suite is essential.

Benefits Offered

  • Comprehensive Health, Dental, and Vision benefits, along with an Employee Assistance Program.
  • Health Savings Account and Flexible Spending Accounts available.
  • 401(k) plan with Employer Match.
  • Competitive salary and Paid Time Off.
  • Standard weekday schedules with training and support provided.

Equal Opportunity Employer