Temporary - Customer Service Representative (Multiple Vacancies)

2 months ago

Austin, United States Austin Texas Full time

Posting Title Temporary - Customer Service Representative (Multiple Vacancies) Minimum Qualifications **Education and/or Equivalent Experience:**

* Graduation from an accredited high school or equivalent, plus two (2) years of experience in billing, credit counseling, or customer service.

**Licenses and Certifications Required:**

* None.

The primary purpose of the Customer Service Representative position is to provide information and assistance to traveling and non-traveling customers; to help ensure quality services are provided to all customers using Austin-Bergstrom International Airport. In addition, this position is responsible for providing tours, training and assist with orienting volunteers for the Austin-Bergstrom International Airports Ambassador Program. The Customer Service Representative position is located in the airport terminal. The areas are within the non-secured and secured areas of the concourse and in baggage claim. The areas consist of the Visitor Information Centers, podiums, Customs, queue line assistance, and roaming.

**APPLICATION INFORMATION**

* A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position.

* Please list your complete employment history, to include all job duties, responsibilities and employment dates on your online application.

* The application is an official document; incomplete applications will not be considered (i.e., see resume or see LinkedIn profile).

* Resumes will not be used to qualify for the position and will not be used to recommend salary.

* Supplemental information or changes to your application will not be accepted after the job posting closes.

* The responses to the supplemental questions inquiring about experience should be reflected on your application.

**VETERAN** Veteran candidates will be required to provide a copy of their DD214 at the time of interview.

**ESSENTIAL PERSONNEL** This position is categorized as essential personnel. Essential personnel are required to come to work during emergencies or bad weather at the airport if they are scheduled to work and in some cases when they are not scheduled.

**CRIMINAL HISTORY BACKGROUND CHECK** The top candidate will be subject to a minimum 10 year criminal background check and security threat assessment. **GOOD STANDING DEPARTMENT /DIVISION EMPLOYEES** Employees, in good standing, who are candidates within the department/division that the position resides in and who meet the minimum and preferred qualifications (if any) of the position will be included in the initial interview. Department/division employees must remain in good standing through the top candidate selection phase at which time the good standing status will be re-verified.

**LANGUAGE** Must have the ability to read, write, and fluently speak in English.

**OVERTIME** Overtime may be required with or without notice.

**WORK HOURS** Shift may change according to departmental needs; work hours may include after hours, holidays, and weekend work.

11:00am -10:00pm Sunday Wednesday, 11:00am 10:00pm Wednesday Saturday 4:00am 1:00pm Thursday through Monday.

**DEPARTMENT MAY CLOSE THIS JOB POSTING AT ANY TIME AFTER 7 DAYS .** Regular/Temporary Temporary (No benefits) Location Austin-Bergstrom International Airport Preferred Qualifications Duties, Functions and Responsibilities **Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.**

- Receives by email, fax, or phone, inquiries from customers, contractors, and other city departments.

- Resolves customer issues with one call resolution.

- Answers customer requests or inquiries concerning services, products, billing, and equipment.

- Verifies customer account and active services using various databases and software applications.

- Researches customer account information to explain services, charges, and adjustments.

- Logs customer complaints, creates service requests, and routes to the appropriate department(s).

- Maintains and files all generated service requests.

**Responsibilities Supervisor and/or Leadership Exercised:**

May train others.

Knowledge, Skills and Abilities **Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.**

* Knowledge of billing procedures.

* Knowledge of good customer relations practices.

* Skill in oral and written communication.

* Skill in handling multiple tasks and prioritizing.

* Skill in using computers and related software.

* Skill in planning and organizing.

* Skill in handling conflict and uncertain situations.

* Ability to work with frequent interruptions and changes in priorities.

* Ability to establish and maintain effective communication and working relationships with city employees and the public.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. *

* Yes

* No * Please describe your customer service experience directly communication and interacting with the general public. (Open Ended Question)

  • Temporary Customer Service Representative

    1 month ago

    Austin, United States Express Employment Professionals Full time

    Job DescriptionJob DescriptionOur client, a logistics company was founded in 1991 with the vision of transforming the way home delivery service was offered to retailers is seeking six (6) temporary call center representatives to assist with their summer schedules.As the Call Center Representative (Dispatch Service Representative – DSR), you will guide...

  • Temporary - Customer Service Representative

    2 weeks ago

    Austin, United States City of Austin Full time

    Guest Services Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus two (2) years of experience in billing, credit counseling, or customer service. Licenses or Certifications: No Customer Service Representative, Customer Service, Representative, Customer Experience, International,...

  • Temporary - Customer Service Representative

    2 months ago

    Austin, United States City of Austin Full time

    Austin Water Utility Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus two (2) years of experience in billing, credit counseling, or customer service. Licenses and Certificati Customer Service Representative, Customer Service, Representative, High School, Application, Retail

  • Temporary Customer Service Representative Located in 78737 area

    4 weeks ago

    Austin, United States Express Employment Professionals Full time

    Job DescriptionJob DescriptionOur client, a logistics company was founded in 1991 with the vision of transforming the way home delivery service was offered to retailers is seeking six (6) temporary call center representatives to assist with their summer schedules. These position can have opportunities to become permanent too.As the Call Center Representative...

  • Customer Service Representative

    1 month ago

    Austin, United States Openwork, LLC Full time

    Job DescriptionJob DescriptionSeeking Customer Service Representative in Austin, TXOpenwork is currently engaged in a search to find a Customer Service Representative in Austin TX. In this fast-paced role, you will be responsible for administrative duties, client intakes, answering phones, and responding to emails. Apply today if you meet the qualifications...

  • Customer Service Representative

    1 month ago

    Austin, United States Openwork, LLC Full time

    Job DescriptionJob DescriptionSeeking Customer Service Representative in South Austin, TXOpenwork is currently engaged in a search to find a Customer Service Representative in South Austin TX. In this fast-paced role, you will be responsible for administrative duties, client intakes, answering phones, and responding to emails. Apply today if you meet the...

  • Customer service representative

    2 weeks ago

    Austin, United States Randstad Full time

    We are looking for a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, resolving issues, and ensuring a positive customer experience. salary: $19 - $19.23 per hour shift: First work hours: 8...

  • Customer Service Representative

    3 weeks ago

    Austin, United States Sun Technologies Full time

    Job Title : Customer Service Representative Required Skills : Responsible for successfully managing large amounts of orders through both inbound and outbound calls Location : Austin,Texas **Job Description** Job Description: As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through...

  • Temporary - Animal Service Customer Care Representative

    3 weeks ago

    Austin, United States City of Austin Full time

    Customer Services Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus one (1) year of experience in a field related to customer service. Licenses or Certifications:None. Notes t Animal, Customer Care, Representative, Customer Service, Service, High School, Retail

  • Hybrid customer service representative

    3 weeks ago

    Austin, United States Randstad Full time

    Our client, a large financial institution, is looking for Customer Service Representatives in the Austin, TX area to support a Hybrid Schedule. Candidates that are interested, must be within driving distance of Austin, TX. Please ensure that all resumes are updated with previous employment and contact information. salary: $18 - $18.5 per hour shift: First...

  • Customer service representative

    3 weeks ago

    Austin, United States Randstad Full time

    A trusted client of Randstad's has openings for experienced Call Center Customer Service Reps. Must be local to Austin, TX, as position is hybrid: 1 day onsite each week after 4 week onsite training. Must be able to work an 8 hour shift anytime between 7 a.m. - 8 p.m. Must be comfortable navigating multiple computer systems and screens to assist callers....

  • Customer Service Representative

    3 weeks ago

    Austin, United States Austin Health And Safety Council Full time

    Job Type Full-time Description Austin Safety Council (ASC) is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our services. This includes but is not limited...

  • Customer Service Representative

    2 months ago

    Austin, Texas, United States Continuum Global Solutions Full time

    $14 per hour base payAre you ready for an exciting career in customer service with the opportunity to make MORE MONEY based on your performance? This is the perfect position for a tech savvy problem solver with a desire to address questions & concerns and position new & better solutions with every customer. We will train you to be successful in this role and...

  • Customer Service Representative

    2 months ago

    Austin, United States STN Inc Full time

    Our Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers quickly, consulting on products with...

  • Customer Service Representative

    4 weeks ago

    Austin, United States STN, inc. Full time

    Job DescriptionJob DescriptionOur Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers...

  • Customer Service Representative

    4 weeks ago

    Austin, United States STN, inc. Full time

    Job DescriptionJob DescriptionOur Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers...

  • Customer Service Representative

    3 weeks ago

    Austin, United States STN, inc. Full time

    Job DescriptionJob DescriptionOur Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers...

  • Customer Service Representative

    1 week ago

    Austin, United States STN, inc. Full time

    Job DescriptionJob DescriptionOur Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers...

  • Customer Service Representative

    1 day ago

    Austin, United States STN, inc. Full time

    Job DescriptionJob DescriptionOur Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers...

  • Customer Service Representative

    2 months ago

    Austin, United States Central Health Full time

    Overview: Reporting to the Manager of Business Development, the Customer Service Representative is responsible for handling a large volume of inbound and outbound calls related to health insurance in a timely manner, following call center scripts when handling different topics, identify customer needs, clarify information, assist customers in the enrollment...