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Customer Service Representative
2 months ago
Overview:
Reporting to the Manager of Business Development, the Customer Service Representative is responsible for handling a large volume of inbound and outbound calls related to health insurance in a timely manner, following call center scripts when handling different topics, identify customer needs, clarify information, assist customers in the enrollment process using sales techniques, research and provide solutions. The chosen candidate will maintain records of conversations and results and meet team/personal qualitative and quantitative targets.
This position is considered Hybrid, which means that individuals in this position may work both at an approved Offsite location and Onsite at a primary location or multiple locations based on Business Needs.
Responsibilities:Essential Duties:
Respond to customer phone inquiries through inbound and outbound calls.
Access and interpret customer accounts and provider data to provide answers to inquiries
Assist customers in the enrollment process using sales techniques
Document all customer interactions
Maintain communication equipment by reporting problems
Accomplish sales and organization mission by completing related projects as assigned.
Adhere to established quality and production standards
Maintain customer privacy
Protect company proprietary information
Report to work on a regular and predictable schedule
Knowledge/Skills/Abilities:
Knowledge of health programs and geographical area served
Strong written and communication skills
Excellent attention to detail with good problem solving skills
Proficient with MS Office, Word & Excel
Strong customer service mindset
Knowledge of HIPAA regulations
Excellent organizational and interpersonal skills
Ability to work a flexible schedule
Fluency in English and Spanish reading and writing preferred, but not required
MINIMUM EDUCATION: High school diploma or GED required
MINIMUM EXPERIENCE: 1 year of customer service experience required
PREFERRED EXPERIENCE:
Previous experience in a telephonic customer support role.
Experience with Marketplace enrollment preferred
Experience working with culturally and linguistically diverse populations
1 2 years experience in a managed care setting
1 2 years experience in a marketing or sales environment
Data entry experience
Understanding of a regulated sales environment
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