Customer Service Representative

2 months ago

Austin, United States Central Health Full time

Overview:

Reporting to the Manager of Business Development, the Customer Service Representative is responsible for handling a large volume of inbound and outbound calls related to health insurance in a timely manner, following call center scripts when handling different topics, identify customer needs, clarify information, assist customers in the enrollment process using sales techniques, research and provide solutions. The chosen candidate will maintain records of conversations and results and meet team/personal qualitative and quantitative targets.

This position is considered Hybrid, which means that individuals in this position may work both at an approved Offsite location and Onsite at a primary location or multiple locations based on Business Needs.

Responsibilities:

Essential Duties:

Respond to customer phone inquiries through inbound and outbound calls.
Access and interpret customer accounts and provider data to provide answers to inquiries
Assist customers in the enrollment process using sales techniques
Document all customer interactions
Maintain communication equipment by reporting problems
Accomplish sales and organization mission by completing related projects as assigned.
Adhere to established quality and production standards
Maintain customer privacy
Protect company proprietary information
Report to work on a regular and predictable schedule

Knowledge/Skills/Abilities:
Knowledge of health programs and geographical area served
Strong written and communication skills
Excellent attention to detail with good problem solving skills
Proficient with MS Office, Word & Excel
Strong customer service mindset
Knowledge of HIPAA regulations
Excellent organizational and interpersonal skills
Ability to work a flexible schedule
Fluency in English and Spanish reading and writing preferred, but not required

Qualifications:

MINIMUM EDUCATION: High school diploma or GED required


MINIMUM EXPERIENCE: 1 year of customer service experience required


PREFERRED EXPERIENCE:
Previous experience in a telephonic customer support role.
Experience with Marketplace enrollment preferred
Experience working with culturally and linguistically diverse populations
1 2 years experience in a managed care setting
1 2 years experience in a marketing or sales environment
Data entry experience
Understanding of a regulated sales environment

  • Customer Service Representative

    3 months ago

    Austin, United States STN Inc Full time

    Our Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers quickly, consulting on products with...

  • Customer Service Representative

    4 weeks ago

    Austin, United States STN, inc. Full time

    Job DescriptionJob DescriptionOur Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers...

  • Customer Service Representative

    1 month ago

    Austin, United States STN, inc. Full time

    Job DescriptionJob DescriptionOur Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers...

  • Customer Service Representative

    3 weeks ago

    Austin, United States STN, inc. Full time $40,000 - $50,000

    Job DescriptionJob DescriptionOur Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers...

  • Customer Service Representative

    2 weeks ago

    Austin, United States Austin Firm Full time $40,000 - $50,000

    Job DescriptionJob DescriptionOur Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers...

  • Customer Service Representative

    4 days ago

    Austin, United States Austin Firm Full time $40,000 - $50,000

    Job DescriptionJob DescriptionOur Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers...

  • Customer Service Representative

    3 weeks ago

    Austin, United States STN Inc Full time

    Our Customer Service Representative helps the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers quickly, consulting on products with...

  • Customer Service Representative

    3 weeks ago

    Austin, United States Austin Capital Bank Full time

    Provide excellent customer service for inbound customer service. Helping our customers with their needs and assisting them with features and benefits of our products and services. Utilize current systems to assist customers to achieve their credit go Customer Service Representative, Customer Service, Representative, Microsoft, Retail, Banking, Skills

  • Customer Service Representative

    3 weeks ago

    Austin, United States Stryker Full time

    Act as the customer service role model and expert for the branch. Maintain customer accounts and reconcile invoices for accounts receivable and provide guidance and support to the branch management. Assist with processing transactions in order entry Customer Service Representative, Customer Service, Representative, Operations, Accounts Receivable,...

  • Customer Service Representative

    4 weeks ago

    Austin, United States CVS Pharmacy Full time

    This position is a fully remote role for anyone located in EST. Training: 9 weeks (No PTO) M-F 8.00 am-5.00 pm. Permanent Schedule: M-F 8.10 am-4.40 pm. This role will handle our Dental Medicare Provider calls. The role of the Customer Service Repres Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Representative

    2 months ago

    Austin, United States YMCA of Austin Full time

    How you Will Power our Purpose (Job Summary) The YMCA of Austin is a dynamic, equitable force in the community that helps people of all backgrounds improve their total wellbeing and quality of life. Founded in 1953 and anchored in three Central Texas Customer Service Representative, Customer Service, Representative, Microsoft, Retail, Instructor

  • Customer Service Representative

    3 months ago

    Austin, United States Addison Group Full time

    Customer Service Representative Austin, TX Contract to Hire $18-20/ hour Addison Group has immediate openings for a Customer Service Representative. In this position you will be answering 50+ incoming calls per day, assisting customers with with orders and complaints, provide order status to customers, and hit all call metrics. Must be willing to start...

  • Customer Service Representative

    3 months ago

    Austin, United States Addison Group Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeAustin, TXContract to Hire$18-20/ hourAddison Group has immediate openings for a Customer Service Representative. In this position you will be answering 50+ incoming calls per day, assisting customers with with orders and complaints, provide order status to customers, and hit all call metrics. Must...

  • Customer Service Representative

    3 weeks ago

    Austin, United States Daiohs U.S.A., Inc. Full time

    First Choice Coffee Services is on a mission to take over the world with our Office Coffee services by providing unbeaten levels of customer service and supplying the best Office Coffee choices. For nearly half a century, First Choice Coffee Services has provided premium office coffee solutions to businesses throughout the United States. First Choice offers...

  • Customer Service Representative

    2 months ago

    Austin, United States Accent Full time

    ** Customer Service Representative** **Job Category****:** Information Technology **Requisition Number****:** CUSTO02841 Showing 1 location **Job Details** **Description** **Fueling People To Be Their Best** is a leading food service operator headquartered in Austin, Texas. We operate 8 branches across 9 states priding ourselves on exceptional customer...

  • Customer Service Representative

    2 months ago

    Austin, United States Wcnorthwest Full time

    Customer Service Representative page is loaded **Customer Service Representative** locations5150-Austin time typeFull time posted onPosted Today job requisition idR-44214 ****Job Title**** Customer Service Representative****Primary Location**** Austin, Texas****Employee Type**** Employee****Job Description**** We are looking for a ******Customer Service...

  • Customer Service Representative

    3 months ago

    Austin, United States Quest Trust Company Full time

    **Customer Service Representative** Front Desk Austin, Texas Minimum Experience **Entry-level** Compensation **$15-20/hr DOE** About Quest Trust Company What We Offer You: Our mission is to deliver unparalleled work experience with a culture that values excellence, ambition, teamwork, and a positive atmosphere. We provide you with lots of education and...

  • Customer Service Representative

    3 weeks ago

    Austin, United States Sir Speedy Full time

    Benefits: Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Benefits/Perks: Initial and ongoing training Competitive compensation Paid holidays and vacation Indoor and comfortable working environment Company Overview: A locally owned and nationally recognized Printing, Signage and...

  • Customer Service Representative

    1 week ago

    Austin, United States Frontier Management (OR) Full time

    Job Title: Customer Service Representative Location: Austin, TX Company: Connexsphere FlowJob Type: Full-Time Job Summary: The Customer Service Representative is responsible for providing excellent customer support by addressing customer inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate will be a skilled...

  • Customer Service Representative

    3 months ago

    Austin, United States Fagron Full time

    **Customer Service Representative** **About the job** We are looking to hire an energetic Customer Service Representative which will be located in our Austin, Texas office. This role will be responsible for providing excellent and efficient customer service to internal and external customers with the aim of guaranteeing customer satisfaction. Duties &...