Software Support Specialist

3 weeks ago


Atlanta, United States Imc Information Multimedia Communication Ag Full time

Als

Software Support Specialist

im 2nd und 3rd Level Support bist du die Anlaufstelle für unsere Kunden und sorgst dafür, dass eingehende Kundenanfragen schnell bearbeitet werden. Durch deinen ausgeprägten Servicegedanken, deine technische Affinität und deine Expertise unserer Webapplikationen trägst du dazu bei, dass die Anliegen und technischen Probleme unserer internationalen Kunden stets kompetent und fristgerecht gelöst werden. Deine Aufgaben

Betreuung unserer Kunden aus dem deutschsprachigen Raum als Single-Point-of-Contact für alle Anfragen Annahme, Priorisierung, Bearbeitung, Dokumentation und Abschluss aller Service Requests in Jira Unterstützung und Beratung unserer Kunden bei Fragen zur Nutzung und Konfiguration unserer Softwareprodukte Erstanalyse von gemeldeten Störungen und Softwarefehlern Planung und Koordination von Patch-Lieferungen Erstellung und Pflege von Einträgen in unserer Wissensdatenbank Dein Profil

Erfolgreich abgeschlossenes Informatik-Studium oder eine vergleichbare Qualifikation Erste Erfahrungen im technischen Support, Kundenservice oder einer ähnlichen Rolle mit Kundenkontakt Ausgeprägtes technisches Verständnis und die Fähigkeit, sich in komplexe Anwendungsgebiete einzufinden Spaß an der Anwendung und Vermittlung komplexer Software und daran, Kundenanfragen im Team zu lösen Souveräne Kommunikationsfähigkeit und gutes Ausdrucksvermögen in deutscher und englischer Sprache Hybrides Arbeiten

Arbeiten im Home-Office oder im imc Office? Wir bieten "Full flexibility, but not 100% remote". Du kannst je nach Deinen persönlichen Präferenzen die Vorzüge beider Welten miteinander kombinieren. Flexible Arbeitszeiten Sofern deine Termine und dein Arbeitsplatz es zulassen, kannst du deinen Arbeitsstart flexibel gestalten Gute Office Anbindung Mit den öffentlichen Verkehrsmitteln kannst du all unsere Offices optimal erreichen Mitarbeiterrabatte Durch unsere Mitgliedschaft im Branchenverband BITKOM hast du Zugang zu exklusiven Rabatten und Sonderkonditionen Deine Fähigkeiten und Stärken stehen bei uns im Vordergrund, egal wer du bist und wo du her kommst. Wir schätzen Vielfalt und sind stolz auf unsere diversen Teams, bewirb dich und bereichere uns mit deiner Sichtweise. Du willst noch mehr wissen oder hast Rückfragen? Antworten fachlicher Art bekommst du bei Christian Zimmer. Darüber hinaus steht dir Jennifer Wilhelm aus der HR-Abteilung zur Verfügung. Wir schauen in einem ersten Telefonat, ob

wir zueinander passen In einem persönlichen Termin lernen wir uns kennen Dein Vertragsangebot - wir freuen uns, dich bald an Board zu haben Du arbeitest in einem unserer internationalen Teams am Standort Saarbrücken, Sibiu, Melbourne oder Freiburg und hast die Möglichkeit, dich mit unseren Produkten und Projekten kontinuierlich weiterzuentwickeln. Besonders stolz sind wir auf die Diversität in den Teams – Kollegen mit verschiedenen Erfahrungen und Ideen helfen dabei, unsere Technologien auf den neusten Stand zu halten und unsere Produkte stetig zu verbessern. Wir arbeiten größtenteils agil in Scrum-Teams und legen großen Wert auf Professionalität und Qualität. Mit 50 Prozent geben wir uns nicht zufrieden, sondern suchen nach soliden, tragfähigen Lösungen. Wir geben dir den Freiraum selbstständig zu arbeiten, unterstützen dich aber auch, wo wir können. Unser Technical Consultant Gajan räumt im Jobslot mit dem Vorurteil eigenbrötlerischer Techis auf und berichtet mehr über die spannende Arbeit im Bereich Technical Consulting. In der Qualitätssicherung arbeiten nur notorische Nörgler? Von wegen Im Job-Slot Interview erklärt QA-Spezialistin Ioana was Eisberge mit ihrer täglichen Arbeit zu tun haben. Finde im Interview mit Eric heraus, Was Vier gewinnt und Software-Architektur gemeinsam haben DIESE STELLE IST NICHT DAS RICHTIGE FÜR DICH? Berufserfahrene

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