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Customer Service Representative

2 months ago

St George, United States Zion HealthShare Full time

Who We Are Zion HealthShare is a nonprofit medical cost-sharing program that provides an organized structure for members to contribute toward each other's medical costs. We offer individuals and organizations across the country an affordable alternative to insurance; this provides peace of mind. Our goal is to be America's leading HealthShare. We strive to meet our members' needs on a personal level by following our core values: inclusive, transparent, simple. Everything we do for our members is to ensure they feel respected and to let them know we truly care about their needs. Position Summary Our customer service representatives are responsible for providing excellent customer service to our members via phone, email, and chat. As a customer service representative, you are the voice of our organization. Key Responsibilities Respond to member requests and questions in a timely and efficient manner. Resolve member issues in a professional and courteous manner. Provide excellent customer service to members via phone, email, and chat. Act with a sense of urgency to address member needs. Create positive and innovative solutions that enhance the member experience. Position Requirements High school diploma or equivalent. Excellent customer service skills. Strong verbal and written communication skills. Ability to work independently and as part of a team. Proficiency with Microsoft Office suite. Able to type 40 words per minute. Good writing skills. Benefits Medical, dental, and vision insurance 401(k) plan with company match Paid time off (PTO) Short-term disability insurance Life Insurance Paid holidays Compensation $17.00 per hour | $18 per hour after 60-day training Department Member Care FLSA Status Non-exempt/Full-time Reports To Member Care Manager Location: Zion HealthShare Headquarters, St. George, UT #J-18808-Ljbffr