Customer Service Retention Representative

4 weeks ago


Charleston, United States JobRialto Full time
Job Description

ESSENTIAL FUNCTIONS

Duties include, but are not limited to:

Promoting and/saving products and services

Providing an excellent customer experience via phone

Negotiating and completing save/service order requests from customers.

Working with customers patiently, tactfully, and efficiently

Accurately informing customers of various fees and adjustments.

Providing options to the customer based on product and service needs.

Active listening skills

Ability to follow tactical call flows to optimize the customer experience.

MINIMUM REQUIREMENTS

Outstanding Customer Service skills.

Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving.

Basic math skills, data entry skills, and sales aptitude

Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills

Job description:

Previous Customer Service experience in a high volume

2+ years of Call Center experience or equivalent required

High school diploma or the equivalent

Education: High School


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