Customer Service Tech

1 week ago


Schaumburg, United States D.R. Horton Full time
D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries.Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for an Customer Service Technician for their Chicago Division - Central Communities. The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is achieved by facilitating all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Evaluates homeowner repair issues to determine if they are warrantable items
  • Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
  • Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting
  • Schedules and manages subcontractors to make designated warranty repairs
  • Ensure all repairs are completed within compliance standards
  • Certifies warranty work is completed within contractor obligations
  • Develop and maintain good rapport with subcontractors and homeowners
  • Follows up with homeowners to ensure concerns are addressed in a timely and professional manner
  • Processes charge-back documentation and invoices
  • Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
  • Ability to work overtime
  • Ability to travel overnight
Qualifications

Education and/or Experience
  • High school diploma or general education degree (GED)
  • Three or more years related experience, including carpentry work, drywall, texture repair and painting
  • Must have a vehicle capable of carrying supplies, valid driver's license and be willing to drive among designated communities in daytime and nighttime
  • Excel in effective and positive communications
  • Work effectively in high pressure situations
  • Ability to work independently and be productive without supervision
  • Ability to provide a systematic approach in carrying out assignments
  • Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral form or via DRH Warranty applications
  • Proficiency with MS Office and email
  • Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance and stoop, crouch or crawl; walk up and down stairs; walk on unlevel terrain; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance, color vision and peripheral vision
  • Regular exposure to outside weather conditions, moving mechanical parts, high precarious places and risk of electrical shock
  • The noise level is generally loud
Preferred Qualifications
  • Prior customer service experience a plus
  • Experience with minor electrical, plumbing and HVAC repair work preferred
Come join a winning team with a Fortune 500 company We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:
  • Medical, Vision and Dental
  • 401(K)
  • Employee Stock Purchase Plan
  • Flex Spending Accounts
  • Life Insurance
  • Vacation, Sick, Personal Time and Company Holidays


Build YOUR future with D.R. Horton, America's Builder.#WeBuildPeople2

Follow us on social media @hortoncareers for an inside look at our company and connect with us on LinkedIn for up to date job listings

LinkedIn, Twitter, Facebook, Instagram

  • Schaumburg, United States D.R. Horton Full time

    *D.R. Horton, Inc., the largest homebuilder in the U.S.,*was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers...


  • Schaumburg, Illinois, United States Acrisure LLC Full time

    Job Title: Customer Service Representative Agency/Platform: Midwest Platform Location: Schaumburg, IL About Acrisure Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and...


  • Schaumburg, United States Pacific Advisory Service Full time

    International parts company is looking for a Japanese Bilingual Inventory Control/ Customer Service. Manage receiving orders from customers, ordering to factories overseas, handling logistics and lead-time, managing inventory at the warehouse, and creating shipping documents for shipments.    Daily communication with Overseas factories and warehouse to...


  • Schaumburg, United States Pacific Advisory Service Full time

    Job DescriptionJob DescriptionInternational parts company is looking for a Japanese Bilingual Inventory Control/ Customer Service.Manage receiving orders from customers, ordering to factories overseas, handling logistics and lead-time, managing inventory at the warehouse, and creating shipping documents for shipments.    Daily communication with Overseas...

  • Customer Service

    2 weeks ago


    Schaumburg, United States Insurance Agency Owner Training Full time

    As a **Customer Service**, your primary responsibility is to achieve agency growth, retention and service. You will help grow the agency by engaging new & current customers, and building strong relationships within the community. You’ll work with members of a sales team focused on providing insurance and financial products that help customers protect...


  • Schaumburg, United States Value City Furniture Full time

    At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey—an adventure. To that purpose, we are committed to providing our customers with an easy and fun furniture shopping experience. The Customer Service Associate is critical in ensuring we meet that goal....


  • Schaumburg, United States Associa Full time

    Associa Chicagoland seeking Customer Service professional for a full-time position in our Schaumburg office location to primarily provide customer service to unit owners and Board members. We are a growing company, and always seeking qualified indivi Customer Service, Service, Professional, Community Manager, Skills, Retail, Property Management, Customer


  • Schaumburg, United States Anchor Group Management Inc. Full time

    Job DescriptionJob DescriptionDescription:SummaryThis position will report directly to the Customer Service Supervisor and will be responsible for providing effective customer service for all internal and external customers. This position also requires a thorough understanding of billing and underwriting system transactions.Essential Duties and...


  • Schaumburg, United States Prismhc Full time

    ** Customer Service Specialist** ** Prism Health Care Services** ** Schaumburg, IL** Health, Dental, Life Insurance, 401k and generous Personal Time Off benefits are available for full-time employees. **Basic Function:** Under the direction of the Customer Service Lead, this position is responsible for all customer service activities, adhering to process...


  • Schaumburg, United States David Oberwise - State Farm Agency Full time

    **Position Overview** Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a...


  • Schaumburg, United States Group Administrators Full time

    Group Administrators, Ltd., a Third-Party Administrator, is currently offering an opportunity for a Customer Service Representative to join our fast paced, customer-oriented team. As a Customer Service Representative, one is responsible for facilitating inbound and outbound calls from and to doctors and medical offices as well as patients inquiring about...


  • Schaumburg, United States Anchor Group Management Inc. Full time

    Job DescriptionJob DescriptionDescription:SummaryPosition will be responsible for providing effective customer service for all internal and external customersRequirements:Essential Duties and Responsibilities Answer a high volume of incoming calls from customers.Process customer credit card and electronic check payments.Respond to all customer service email...


  • Schaumburg, United States American Door and Dock Full time

    American Door and Dock, Inc. is looking for a highly qualified teammate for the Customer Coordinator position in the service department. The right person for this role has high energy, loves serving people, and is flexible to the needs of the business. If you value teamwork, growth, and have a helpful, positive attitude, then this may be the job for...


  • Schaumburg, United States Cintas Full time

    **Requisition Number**: 170680 Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities. Responsibilities include answering customer calls and providing prompt issue resolution; data entry; assisting in account reconciliation; preparing reports and...


  • Schaumburg, United States Critter Control Full time

    ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO18565 Showing 1 location **Job Details** **Description** **Remote Support Role Opportunity with an Industry Leading Wildlife Management Company!** Founded in 1984, Trutech Wildlife Service & Critter Control Operations specialize in nuisance wildlife...


  • Schaumburg, United States Park Lane Jewelry Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Associate to join our team! You will be responsible for helping customers with product and promotion information. Responsibilities:Handle customer inquiries and complaints thru e-mail. Provide information about the company, products and services.Troubleshoot and resolve product issues...


  • Schaumburg, United States David Oberwise - State Farm Agency Full time

    Job DescriptionJob DescriptionPosition Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...


  • Schaumburg, Illinois, United States Village of Schaumburg Full time

    VILLAGE OF SCHAUMBURGHuman Resources Department101 Schaumburg Court,Schaumburg, IL 60193The Village of Schaumburg is a thriving community of 78,723 residents located 11 miles west of O'Hare International Airport and approximately 26 miles northwest of Chicago. Not only is Schaumburg the twelfth-largest community in the State of Illinois, but it is also home...


  • Schaumburg, United States Innovation Group North America Full time

    Job DescriptionJob DescriptionSalary: This is a hybrid role; 3 days in office (Schaumburg), 2 days remote. About Innovation Group North AmericaInnovation Group North America (IGNA) is part of a leading global insuretech business, helping the insurance market handle millions of claims each year in the most efficient way possible. Simplicity, connectivity,...


  • Schaumburg, United States Mixam, Inc. Full time

    **Customer Support Specialist Job Requirements** FLSA Status: Non-Exempt Hourly Rate: $18 to $24 USD Work Location: Hybrid, Schaumburg, IL **Who we are** Mixam is a technology start-up with a leading printing platform that makes customizable products for a global audience. We make print easy, accessible, and affordable with competitive pricing,...