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Customer Service Reprsentative
3 weeks ago
Group Administrators, Ltd., a Third-Party Administrator, is currently offering an opportunity for a Customer Service Representative to join our fast paced, customer-oriented team. As a Customer Service Representative, one is responsible for facilitating inbound and outbound calls from and to doctors and medical offices as well as patients inquiring about their medical coverage and benefits; and accurately complete and document patient interactions and transactions in company databases. Overall, interacting with internal and external customers to answer inquiries, resolve issues, and handle customer concerns while maintaining a professional image through proper telephone etiquette and excellent customer service.
**QUALIFICATIONS**
**Education**: High school graduate.
**Experience**:
Medical and/or insurance background desirable.
**Skills and Abilities**:
Excellent verbal and written interpersonal and communication skills including a high level of listening skills.
Customer oriented with the ability to adapt and respond to different types of customers with sensitivity.
Demonstrate positive leadership skills and take initiative.
Ability to make quick and appropriate decisions despite interruptions.
Flexibility with changing work patterns and/or varying workloads.
Excel at problem-solving.
Attention to detail with the ability to multi-task and prioritize while managing time effectively.
Proficient in the use of Microsoft Office software.
Ability to develop and maintain a strong sense of teamwork.
Must be able to maintain call center hours.
Pay: $17.00 - $21.00 per hour
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Experience level:
- 2 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Work Location: In person
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