Patient Access Specialist II

2 months ago


Fort Lee, United States 61st Street Service Corp Full time

The Patient Access Specialist II is part of a department-based scheduling pod that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referral/appointments, and general department information. The Patient Access Specialists are experienced professionals that deliver an exceptional patient experience through excellent customer service, empathy and patience.


Job Responsibilities:

  • Schedule appointment requests and perform outbound calls to schedule Epic referrals.
  • Communicates insurance participation, financial responsibility and time of service policy to patient population.
  • Obtain patients’ insurance and demographic information registered in EPIC.
  • Perform real-time insurance verification.
  • Collects pre-registration information to address Epic work queue accounts.
  • Provide support and back-up coverage as needed.
  • General faxing, filing, and mail sorting.
  • Facilitate team discussions regarding complex patient scheduling needs.
  • Work on escalated cases with higher complexity as assigned. Escalate issues to lead/supervisor/manager for resolution.
  • Performs other related duties as assigned.

Job Qualifications:

  • High School Diploma or the equivalent required.
  • Minimum of 3 years of relevant experience including proficiency in medical terminology. The incumbent must demonstrate a strong proficiency in a wide range of scheduling complexity and related workflows.
  • Excellent customer service, problem assessment, and verbal/written communication skills.
  • Strong proficiency of Microsoft Office (Word & Excel) or similar software is required.
  • Associate's Degree or higher preferred.
  • Prior high volume customer service experience in a call center environment is preferred.
  • Bilingual (English/Spanish) a plus.



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