Patient Access Specialist II
2 months ago
The Patient Access Specialist II is part of a department-based scheduling pod that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referral/appointments, and general department information. The Patient Access Specialists are experienced professionals that deliver an exceptional patient experience through excellent customer service, empathy and patience.
Job Responsibilities:
- Schedule appointment requests and perform outbound calls to schedule Epic referrals.
- Communicates insurance participation, financial responsibility and time of service policy to patient population.
- Obtain patients’ insurance and demographic information registered in EPIC.
- Perform real-time insurance verification.
- Collects pre-registration information to address Epic work queue accounts.
- Provide support and back-up coverage as needed.
- General faxing, filing, and mail sorting.
- Facilitate team discussions regarding complex patient scheduling needs.
- Work on escalated cases with higher complexity as assigned. Escalate issues to lead/supervisor/manager for resolution.
- Performs other related duties as assigned.
Job Qualifications:
- High School Diploma or the equivalent required.
- Minimum of 3 years of relevant experience including proficiency in medical terminology. The incumbent must demonstrate a strong proficiency in a wide range of scheduling complexity and related workflows.
- Excellent customer service, problem assessment, and verbal/written communication skills.
- Strong proficiency of Microsoft Office (Word & Excel) or similar software is required.
- Associate's Degree or higher preferred.
- Prior high volume customer service experience in a call center environment is preferred.
- Bilingual (English/Spanish) a plus.
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