PT Customer Service Rep-

2 days ago


Kansas City, United States Kansas City, MO School District Full time
Job Title: PT Customer Service Rep-261 (Transportation)

Job Title Code: 00261

Salary Grade: E01/147 - $18 - flat rate

Department: Transportation

Reports To: Coordinator of Transportation

FLSA Status: Non Exempt

Date Prepared: January 2024

To provide exceptional customer service to KCPS stakeholders, in support of delivery reliable, safe, consistent student transportation.

Essential Duties and Responsibilities:

  • Ability to quickly problem solve and provide high levels of customer service
  • Assists with data input, student routing, record maintenance
  • Performs various administrative tasks, as requested.
  • Provides technical support; software, parent portal, bus tracking, file sorting, etc.
  • Strong knowledge of MS Suite; Word, Excel, Powerpoint, etc.
  • Ability to work early mornings and/or late evenings
  • Perform other duties, as assigned.
SUPERVISORY RESPONSIBILITIES: None

MINIMUM QUALIFICATIONS:
  • High School Diploma
  • 2-3 years experience as a receptionist
  • Experience with multiple phone lines

PHYSICAL DEMANDS: This job requires that the employee be able to: sit, stand, walk, speak, hear, use hands, fingers, and reach with hands and fingers; bend, stoop, lift objects of at least ten pounds; visual ability requires mono and color vision. To lift a minimum of 10 pounds and be able to travel to various sites in the Kansas City are metropolitan area to assist with student orientations and events. This job requires evening and Saturday work hours during peak times.
TERMS OF EMPLOYMENT: Temporary

Length of work year: 12-Month; 25 hours per week.

Benefits: Part-time, no benefits are provided.

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