Customer Service Rep
2 months ago
** Customer Service Rep**
**Job Category****:** Operations **Requisition Number****:** CUSTO17962 Showing 1 location **Job Details**
**Description**
**Summary:**
The Customer Service Representative is responsible for customer service activities such as responding to inquiries, processing orders, and handling customer complaints and questions in a prompt, courteous and effective manner.
**Job Duties** : -
Interacts with customers by phone, email, or in person and receives orders or changes in service
Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability
Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records
Coordinates special, last minute shipping requests with the transportation departments, expediting orders as necessary
Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information
Assures proper invoicing of accounts by verifying computer generated invoices
Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner
Reports customer feedback to management, including any signs of customer dissatisfaction
Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
Performs paperwork associated with orders including the maintenance of customer files
Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers and greeting customers and visitors in the office
Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties as necessary
Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics
Works with management regarding product routing for customers
Other duties as required and assigned
For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action
**Requirements:**
High school diploma or GED (General Education Diploma) equivalency
Minimum 6 months related experience and/or training
Experience with AS400 operating systems and warehouse management systems preferred
PC literate with experience with Microsoft Outlook, Word and Excel
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
**Environment:**
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to sit, reach with hands and arms, and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. The employee is occasionally exposed to moving mechanical parts and vehicles and is regularly exposed to ambient lighting and temperate climate conditions. The employee may be exposed to extreme heat and extreme cold including climates consistent with outside weather conditions.
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Job Duties as documented in this job description are considered Essential Functions and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform Essential Functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the Essential Functions.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
-
Customer Service Rep
3 months ago
Kansas City, United States Bunzl Full timeThe Customer Service Representative will provide vital support for multiple National Account customers. Customer Service reps will interact daily with the multiple National Account Customers, Bunzl branches, and the corporate office. The agent is expected to answer incoming calls with the highest level of quality service and the lowest error rates. The agent...
-
Customer Service Rep>
2 months ago
Sioux City, United States Americold Full timeAmericold - 2640 Murray Street [Customer Service Representative] As a Customer Service Rep at Americold, you'll: Respond to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc. and report customer feedback to management; Provide clerical support including overseeing all paperwork associated with orders, maintaining...
-
Customer Account Rep/Customer Service Rep
3 months ago
Panama City Beach, United States raccareers.com Full time**Job Description** **Customer Account Rep/Customer Service Rep** **Category:** Franchise Stores **Location:** 1358 West 15th Street Panama City Florida 32401 **Job ID:** 317004 **Job Description:** **It's Your Career. Own it!** We make it easy to own your success. At Rent-A-Center Franchising International Inc., we have a no credit, worry-free policy....
-
Customer service/Sales Rep
3 months ago
Sioux City, United States RTA of Iowa Full timeJob DescriptionJob DescriptionRTA of Iowa Job DescriptionJoin Our Team as a Customer Service/Sales Rep in Sioux City, IA!Are you a people person with a knack for sales and excellent customer service skills? If so, we want you to join our team at RTA of Iowa in Sioux City! As a Customer Service/Sales Rep, you will be the face of our company, helping customers...
-
Customer service/Sales Rep
2 months ago
Sioux City, United States RTA of Iowa Full timeJob DescriptionJob DescriptionRTA of Iowa Job DescriptionJoin Our Team as a Customer Service/Sales Rep in Sioux City, IA!Are you a people person with a knack for sales and excellent customer service skills? If so, we want you to join our team at RTA of Iowa in Sioux City! As a Customer Service/Sales Rep, you will be the face of our company, helping customers...
-
CSR / Customer Service Rep
3 months ago
Daly City, United States Works Plumbing Full timeJob DescriptionJob DescriptionWorks Plumbing of Pacifica, CA is to fill full-time and part-time CSR / Customer Service Rep positions to handle client calls regarding their plumbing needs, discuss them with the homeowners, and make the schedules for the technicians. This position has flexible schedules available with no mandatory work on Sundays and no...
-
Customer Service Representative>
3 months ago
Kansas City, United States XPO Logistics Full timeXPO Logistics - JobID: 371202 [Customer Service Representative] As a Customer Service Rep at XPO Logistics, you'll: Assist customers and business partners via telephone and email; Handle customer complaints in a calm, professional manner; Diagnose, assess and resolve problems or issues; Monitor progress of delivery routes; Scan haul-away pods and verify...
-
Customer Service Rep
3 months ago
Sun City, United States HomeServe USA Full time** Customer Service Rep** **Job Category****:** Canyon State **Requisition Number****:** CUSTO004896 Showing 1 location **Job Details** **Description** Canyon State is a HVAC & Plumbing Company based in the Northwest Valley! We invite you to apply to be our new, customer focused, Customer Service Representative / Dispatcher, you will be the liaison between...
-
Customer Service Rep
3 weeks ago
Kansas City, United States LoanMax Title Loans Full timeMid- American Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when necessary.Mid-...
-
Customer Service Representative
2 months ago
Kansas City, United States Schenck Process Group Full timeYou may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel. ? Customer Service Representative page is loaded **Customer Service Representative** **Customer Service...
-
Customer Service Rep
3 months ago
Kansas City, United States The UPS Store Center 63 Shopping Center Full timeThe Part-Time Customer Service Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our...
-
Customer Service Rep
3 months ago
Kansas City, United States Viking Group Full timeProvides full-service account management regarding products and services, including pricing, availability, and shipping information Responds thoroughly and timely to inquiries, via phone, email, or directly to customers, within an industrial distribution environment. RESPONSIBILITIES: Processes requests for orders, quotations, follow-up on quotations,...
-
Customer Service Rep
3 months ago
Kansas City, United States Viking Group Full timeJob DescriptionJob DescriptionProvides full-service account management regarding products and services, including pricing, availability, and shipping information Responds thoroughly and timely to inquiries, via phone, email, or directly to customers, within an industrial distribution environment.RESPONSIBILITIES:Processes requests for orders, quotations,...
-
Customer Service Rep
3 months ago
Granite City, United States GEODIS Group Full time** Customer Service Rep (119C)** **Job Category****:** Operations **Requisition Number****:** CUSTO022153 Showing 1 location **Job Details** **Description** **Summary:** The Customer Service Representative is responsible for customer service activities such as responding to inquiries, processing orders, and handling customer complaints and questions in a...
-
Customer Service Representative
2 weeks ago
Oklahoma City, United States Customer Labs Full timeDexter, a premier manufacturer and distributor of axles, suspension, brakes, doors, venting products, trailer parts and accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets, has an opportunity for a Customer Service Representative, National Accounts at our distribution...
-
Customer Service Rep
3 weeks ago
Brigham City, United States Domino's Pizza LLC Full timeWe are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the...
-
TSA Customer Service Representative
3 months ago
Kansas City, United States Staples Full time**TSA Customer Service Representative** **Function: Retail Locations** **Address: 8450 Prairie View Road** **City / State: Kansas City, MO US** **Date Posted: March 2, 2022** **Type: Full-time** **Permanent / Contract: Regular** **Job Number: 1203738** Staples Connect focuses on our customer and our community, while empowering you to learn, grow and deliver....
-
Night Customer Service Rep
1 month ago
Plant City, United States Mr Greens Produce Inc Full timeJob DetailsJob Location Central Florida - Plant City, FL Job Shift Graveyard DescriptionMr. Greens Produce is seeking a Night-Shift Customer Service Rep!Apply Today! Must be Bilingual (English/Spanish) Mr. Greens has proudly grown into one of the largest privately-owned produce distributors in Florida. With deliveries 365-days a year, 7-days a week and...
-
Service Customer Care Rep
2 months ago
Grove City, United States Crown Equipment Full time** Service Customer Care Rep** Location: Grove City, OH, US, 43123 **Company Description:** Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network...
-
Customer Service Rep
2 months ago
Salt Lake City, United States Verdesian Life Sciences Full time** Customer Service Rep** **Job Category****:** Customer Service **Requisition Number****:** CUSTO001244 Showing 1 location **Job Details** **Description** Position Summary: (SLC, Utah) This position reports to the Customer Service Manager and is responsible for providing professional customer service and ensuring the organization understands and adheres to...