Sr. Customer Assistance Representative

1 month ago

Milford, United States Enterprise Mobility Inc Full time
Overview

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is a full-time position located at 911 Pennsylvania Ave Matamoras, PA 18336. This position is an hourly paid position and the hourly rate is $15 / hour.

Schedule:

Monday - Friday 7:30am - 5:00pm

Alternating Saturdays 9:00am - 1:00pm

Full-time employees are offered a comprehensive benefits package including:

  • Health, dental, and vision insurance
  • Paid time off and paid holiday time
  • Direct deposit
  • 401k retirement investment plan with company match and profit sharing
  • Access to Employee Assistance Program
  • Discounts on renting vehicles
  • Discounts on purchasing vehicles through Enterprise Car Sales

We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

Responsibilities
  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications
  • Must be at least 18 years old
  • High school diploma or GED equivalent required
  • Some college preferred
  • Must have at least 1 year prior customer service retail or administrative support experience
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Apart from religious observation, must be able to work the following schedule:
    • Monday - Friday 8:00am - 5:00pm

  • Customer Service Representative

    2 weeks ago

    Milford, Pennsylvania, United States Enterprise Holdings Full time

    Job Title: Sr. Customer Assistance RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Sr. Customer Assistance Representative to join our team at Enterprise Holdings. As a key member of our branch team, you will provide exceptional customer service, support rental operations, and contribute to the overall success of our...

  • Customer Service Representative

    7 days ago

    Milford, Pennsylvania, United States Enterprise Holdings Full time

    Job Summary:The Customer Assistance Representative Sr provides exceptional customer service by assisting internal and external customers, primarily face-to-face, with their branch and rental needs. This role involves gaining knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental...

  • Customer Service Representative

    4 weeks ago

    Milford, Delaware, United States Penske Full time

    About the Role:Penske is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Corporate Sales Center, you will be responsible for handling incoming sales and customer service calls in a fast-paced environment.Key Responsibilities:Explain sales procedures and respond to customer inquiries in a professional and...

  • Customer Experience Representative

    4 weeks ago

    Milford, United States Nesco Resource Full time

    Nesco Resource is in search of a Customer Experience Representative to join out client's team at their Milford, CT location.SUMMARY/OBJECTIVE:To achieve company awareness, establish and build strong client relationships with an assigned account base and provide assistance to the field sales representatives and internal personnel. The Customer Experience...

  • Customer Experience Representative

    2 months ago

    Milford, United States NESCO Inc Full time

    Nesco Resource is in search of a Customer Experience Representative to join out client's team at their Milford, CT location. SUMMARY/OBJECTIVE: To achieve company awareness, establish and build strong client relationships with an assigned account base and provide assistance to the field sales representatives and internal personnel. The Customer Experience...

  • Customer Service Representative

    2 weeks ago

    Milford, Pennsylvania, United States Enterprise Mobility Inc Full time

    Job SummaryThe Customer Service Representative will provide exceptional customer service by assisting internal and external customers with their rental needs. This role involves providing administrative support, servicing customers, and acting as a rental backup in a large home city branch or airport location.Key ResponsibilitiesProvide a high level of...

  • Customer Service Representative

    1 month ago

    Milford, Ohio, United States Quintin Fleig - State Farm Agent Full time

    Job OpportunityWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Quintin Fleig - State Farm Agent.Key ResponsibilitiesProvide exceptional customer service and support to clients.Assist with policy changes, updates, and claims processing.Maintain accurate records of customer...

  • Customer Service Representative

    2 weeks ago

    Milford, Pennsylvania, United States Enterprise Mobility Inc Full time

    Job Title: Customer Service RepresentativeAt Enterprise Mobility Inc, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our branch team, you will be responsible for providing exceptional customer service to our internal and external customers, ensuring their rental needs are met with a...

  • Customer Service Representative

    7 days ago

    Milford, Pennsylvania, United States Enterprise Full time

    Enterprise Job OverviewAs a Customer Assistance Representative at Enterprise, you will be responsible for providing exceptional customer service to our clients. Your key responsibilities will include:Key Responsibilities:Respond to incoming calls and reservations, providing accurate information and resolving customer inquiries.Manage outgoing calls for...

  • Customer Service Representative

    6 days ago

    Milford, Pennsylvania, United States Enterprise Mobility Inc Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Enterprise Mobility Inc. As a key member of our branch staff, you will be responsible for providing exceptional customer service to both internal and external customers, ensuring a positive experience for all.Key ResponsibilitiesProvide high-level customer service,...

  • Customer Service Representative

    1 month ago

    Milford, Pennsylvania, United States Enterprise Mobility Inc Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Enterprise Mobility Inc. As a key member of our branch team, you will be responsible for providing exceptional customer service, assisting with rental operations, and ensuring a seamless experience for our customers.Key ResponsibilitiesProvide...

  • Customer Service Representative

    3 weeks ago

    Milford, Ohio, United States Domino's Franchise Full time

    About the JobWe're on the hunt for talented individuals to join our dynamic team as Customer Service Representatives. If you're a people person with a passion for delivering exceptional customer experiences, we want to hear from you!Job SummaryAs a Customer Service Representative, you'll be the face of Domino's Franchise, providing top-notch support to our...

  • Customer Service Representative

    7 days ago

    Milford, Pennsylvania, United States Enterprise Mobility Inc Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will be responsible for providing exceptional customer service, assisting with rental operations, and ensuring a seamless experience for our customers.Key Responsibilities:Provide...

  • Customer Service Representative

    6 days ago

    Milford, New Hampshire, United States Domino's Pizza LLC Full time

    Domino's Store Team Member Job SummaryAs a Customer Service Representative at Domino's, you will be responsible for providing exceptional customer service and creating a positive experience for our guests. Your primary duties will include greeting customers, taking orders, and maintaining a clean and organized store environment.Key Responsibilities:Greet...

  • Customer Service Representative

    2 weeks ago

    Milford, New Hampshire, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAt Domino's Pizza LLC, we're looking for a talented Customer Service Representative to join our team. As a key member of our front-of-house team, you'll be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Greet customers and provide them with a...

  • Customer Service Representative

    1 month ago

    Milford, Massachusetts, United States Big Y Full time

    Job DescriptionAt Big Y, we're committed to delivering an exceptional customer experience. As a Customer Service Specialist, you'll play a vital role in ensuring our customers receive the best possible service. Your primary responsibility will be to provide World Class customer service and a pleasant and rewarding shopping experience.Key...

  • Customer Service Representative

    1 month ago

    Milford, Ohio, United States Quintin Fleig - State Farm Agent Full time

    Job OpportunityWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Quintin Fleig - State Farm Agent.Job SummaryAs a key member of our team, you will be responsible for delivering exceptional client experiences, resolving customer inquiries, and coordinating with other agency team members to...

  • Customer Service Representative

    2 weeks ago

    Milford, Maine, United States On The Run Convenience Full time

    Job Title: Retail Customer ServiceWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Representative at On The Run Convenience.Key Responsibilities:Greet and assist customers in a friendly and professional mannerOperate the cash register and process transactions accuratelyMake product...

  • Customer Service Representative

    2 weeks ago

    Milford, Pennsylvania, United States Enterprise Holdings Full time

    Job SummaryThe Customer Service Representative provides exceptional customer service by assisting customers and assessing their rental needs in person and over the phone. This role is responsible for facilitating the rental process, verifying and documenting driver information, and providing a positive experience for all customers.Key ResponsibilitiesTake...

  • Customer Service Representative

    2 weeks ago

    Milford, Texas, United States Road Ranger Full time

    Customer Service RepresentativeWe are seeking a friendly and reliable Customer Service Representative to join our team at Road Ranger. As a Customer Service Representative, you will be the face of our company, providing fast and friendly customer service, operating our point-of-sale systems, safeguarding cash and inventory, stocking merchandise, and helping...