Service Desk Coordinator

2 weeks ago

Austin, United States INSPYR Solutions Full time

Title: Service Desk Coordinator

Location: Austin, TX, 78758

Duration: Long-term contract with possible extension or hire

Compensation: Hourly position based upon experience & skill level ($18-$19/hour)

Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

Position Details:

Hourly position based upon experience & skill level

Long term contract with possible contract extension or hire

Location: Austin TX 78758

Standard Hours: Mon-Fri. 10:00am-7:00pm (OT as needed) 

Client Addendum will need to be followed.  Copy will be provided at the time of candidates offer acceptance.

Primary Roles & Responsibilities:

Responsible for dispatching and closing all assigned cases including communicating, tracking, reconciling, and documenting the cases accurately within designated guidelines, deadlines and margin requirements.

Responsible for receiving and managing 1st level inquiries and escalations, not requiring technical support or triage, from initial request throughout the case life-cycle to resolution. Including facilitating the successful completion of the change of equipment or technology and updating customers and other stakeholders regularly on ongoing open MAC request/break-fix cases.

Coordinate & verify the assignment of labor and materials required, according to established guidelines. Initiate, prepare and send required documentation as needed.

Analyze MAC/INC case data to identify and implement lessons learned, efficiencies and enhanced client service.

Maintain and enhance a strong client service-oriented environment focused on problem prediction, detection and resolution. Proactively identify and remove barriers to meeting client expectations. Provide timely documentation of issues, action plan and outcome. Achieve all client satisfaction objectives and internal / external SLAs.

Foster and contribute toward collaborative working relationships within operations and across all levels and departments of the organization.

Achieve performance targets established by leadership for applicable Key Performance Indicators.

If supporting a 24/7/365 customer, able to smoothly transfer information, outstanding issues and tasks at the end of each shift and have flexibility to cover other shifts as needed in a 24/7/365 Service Desk environment.

Knowledge, Skills, Abilities

Accountability - Demonstrates an understanding of the link between one's own job responsibilities and overall organizational goals and needs, and performs one's job with the broader goals in mind. Looks beyond the requirements of one's own job to offer suggestions for improvements of overall organization operations. Takes personal ownership in organization's success.

Customer Focus - Demonstrates concern for meeting internal and external customers' needs in a manner that provides satisfaction for the customer. Considers the impact on the external customer when taking action, setting policies or carrying out one's own job tasks. Looks for external trends that are likely to shape the wants and needs of customers in the near future. Looks for creative approaches to providing or improving services that may increase efficiency and decrease cost.

Decision Making - Makes good decisions using a combination of analysis, knowledge, experience, and judgment. Analyzes and distinguishes core problems by looking at the symptoms. Resolves key issues behind major problems in the short term while developing and executing long term solutions. Has a strong record for making decisions that are correct and accurate. Applies strategies to implement effective decision making during crises.

Interpersonal Relationships - Demonstrates appropriate and professional behavior at all times. Uses a high degree of tact and diplomacy in working with others. Models and exercises sound judgment regarding personal conduct. Is aware of one's own style or preference and its impact on others. Earns the respect of others.

Results Focused - Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence, shows a passion for improving the delivery of services with a commitment to continuous improvement. Sets and maintains high performance standards for self and others that support organization's strategic plan.

Education / Experience Requirements

Minimum 2 years of related technical industry experience to include customer service, dispatching, incident/break-fix support in the telecommunications, audio, and/or network connectivity products and services field. – Strongly Preferred

Proficient in MS Office (Word, Excel, Visio, PowerPoint), Outlook, SharePoint, service delivery management tools such as ITSM, ServiceNow and related cloud based technology systems. – Strongly Preferred

Strong communication and presentation skills, comfortable interfacing with customers (internal and external). With demonstrated ability to consistently exceed client expectations.

Excellent problem solving skills with success in root cause analysis. Demonstrated ability to manage multiple initiatives concurrently in a high volume SLA environment.

Demonstrated experience of continuously expanding and leveraging knowledge of technology, market and industry trends with success in identifying, recommending and implementing best practices and methodologies.

Ability to work effectively across all functional groups to optimize product & service offerings, fostering a seamless internal and external client experience and track record of timely and accurate issue resolution.

Our benefits package includes: 

Comprehensive medical benefits

Competitive pay

401(k) retirement plan

…and much more

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at (url removed).

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

#LI-BK1

#IND-TELECOM

  • Service Desk Coordinator

    1 month ago

    Austin, United States Paul Mitchell Schools Full time

    Paul Mitchell The School Austin is seeking qualified Service Desk Coordinators to join our family! Full & Part Time positions available. With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most qualified...

  • Service Desk Coordinator

    2 months ago

    Austin, United States Paul Mitchell Schools Full time

    Paul Mitchell The School Austin is seeking qualified Service Desk Coordinators to join our family! Full & Part Time positions available. With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most qualified...

  • Sales & Customer Service Associate

    4 weeks ago

    Austin, United States Uplift Desk Full time

    **Sales & Customer Service Associate** **Department:** Sales Operations **Location:** Austin, TX We are a fast growing, mid-sized, ergonomic office furniture company with a high production work environment. Its our mission to deliver sincere, world-class service and provide solutions that benefit our customers. UPLIFT Desk leads the adjustable height desk...

  • Sales & Customer Service Associate

    3 weeks ago

    Austin, United States Uplift Desk Full time

    **Sales & Customer Service Associate** **Department:** Sales Operations **Location:** Austin, TX We are a fast growing, mid-sized, ergonomic office furniture company with a high production work environment. Its our mission to deliver sincere, world-class service and provide solutions that benefit our customers. UPLIFT Desk leads the adjustable height desk...

  • Service Desk Coordinator

    55 minutes ago

    Austin, United States Opusing LLC - Boston Full time

    Job DescriptionJob DescriptionJob title-                Service Desk Coordinator Location-              Austin, TX 78758Duration-              5 Months possible contract extension or hireShifts:                    Mon-Fri 10:00 am-7:00 pm Job Summary:Perform day-to-day work activities coordinating the...

  • Service Desk Coordinator

    1 month ago

    Austin, United States PLANIT Group Full time

    Plan IT is hiring for a Service Desk Coordinator in northern Austin! Service Desk Coordinator: Perform day-to-day work activities coordinating the delivery of Move/Add/Change (MAC) Services and/or Break-fix cases - the ad hoc rearrangement, addition or deletion of product and service components or features such as software, hardware, carrier provisioning or...

  • Service Desk Coordinator

    3 weeks ago

    Austin, United States PLANIT Group Full time

    Plan IT is hiring for a Service Desk Coordinator in northern Austin! Service Desk Coordinator: Perform day-to-day work activities coordinating the delivery of Move/Add/Change (MAC) Services and/or Break-fix cases - the ad hoc rearrangement, addition or deletion of product and service components or features such as software, hardware, carrier provisioning or...

  • Front Desk Coordinator

    2 months ago

    Austin, United States Restora Austin Full time

    **FRONT DESK COORDINATOR** We are looking for a dynamic, energetic, and organized individual to coordinate front desk activities and act as receptionist for a fast paced, prominent Plastic Surgery & Medical Spa practice. The Front Desk Coordinator will provide superior customer service, strengthen and enhance the patient experience. Must have strong...

  • Service Desk Coordinator

    2 weeks ago

    Austin, United States LanceSoft Full time

    Job Description... Responsible for dispatching and closing all assigned cases including communicating, tracking, reconciling, and documenting the cases accurately within designated guidelines, deadlines and margin requirements. Responsible for receiving and managing 1st level inquiries and escalations, not requiring technical support or triage, from initial...

  • Service Desk Coordinator

    3 weeks ago

    Austin, United States Black Box Full time

    Service Desk Coordinator: Perform day-to-day work activities coordinating the delivery of Move/Add/Change (MAC) Services and/or Break-fix cases - the ad hoc rearrangement, addition or deletion of product and service components or features such as software, hardware, carrier provisioning or other network components. Responsible for dispatching and closing all...

  • Front Desk Office Coordinator

    1 month ago

    Austin, United States Pain Specialist of America, LLC Full time

    The position requires strong communication skills and is customer service driven. The Front Desk Coordinator serves as the initial point of contact for all incoming patients. The Front Desk Coordinator is responsible for ensuring that patients feel w Office Coordinator, Front Desk, Coordinator, Office, Customer Service, Healthcare, Business Services, Patient

  • Service Desk Coordinator

    2 weeks ago

    Austin, United States INSPYR Solutions Full time

    Title: Service Desk Coordinator Location: Austin, TX, 78758 Duration: Long-term contract with possible extension or hire Compensation: Hourly position based upon experience & skill level ($18-$19/hour) Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. Position Details: Hourly position based upon experience & skill level Long term...

  • Service Desk Coordinator

    4 days ago

    Austin, Texas, United States Black Box Full time

    Job Description Service Desk Coordinator: Perform day-to-day work activities coordinating the delivery of Move/Add/Change (MAC) Services and/or Break-fix cases - the ad hoc rearrangement, addition or deletion of product and service components or features such as software, hardware, carrier provisioning or other network components. Responsible for dispatching...

  • Sales Manager

    3 weeks ago

    Austin, United States Uplift Desk Full time

    Job DescriptionAre you a driven sales leader with a track record of managing a high performing sales team? Do you thrive on forging strong relationships with corporate clients and exceeding sales targets? Is navigating business development strategy to drive revenue growth and leave lasting impressions on big business a skill you've mastered? If so, we want...

  • Sales Manager

    2 weeks ago

    Austin, United States Uplift Desk Full time

    Job DescriptionAre you a driven sales leader with a track record of managing a high performing sales team? Do you thrive on forging strong relationships with corporate clients and exceeding sales targets? Is navigating business development strategy to drive revenue growth and leave lasting impressions on big business a skill you've mastered? If so, we want...

  • Front Desk Coordinator

    4 days ago

    Austin, Texas, United States Ultimate Staffing Full time

    Customer Service ConciergeGeneral Summary:This position provides concierge-level support at the campus reception area. As the face of the university, the coordinator welcomes and assists visitors, handles inquiries, and manages various administra Coordinator, Front Desk, Customer Service, Hotel, Staffing, Support

  • Service Desk Coordinator

    3 weeks ago

    Austin, United States Black Box Full time

    Service Desk Coordinator: Perform day-to-day work activities coordinating the delivery of Move/Add/Change (MAC) Services and/or Break-fix cases - the ad hoc rearrangement, addition or deletion of product and service components or features such as software, hardware, carrier provisioning or other network components. Responsible for dispatching and closing all...

  • Sales Manager

    3 weeks ago

    Austin, United States Uplift Desk Full time

    Job Description Are you a driven sales leader with a track record of managing a high performing sales team? Do you thrive on forging strong relationships with corporate clients and exceeding sales targets? Is navigating business development strategy to drive revenue growth and leave lasting impressions on big business a skill you've mastered? If so, we want...

  • Sales Manager

    3 weeks ago

    Austin, United States Uplift Desk Full time

    Job Description Are you a driven sales leader with a track record of managing a high performing sales team? Do you thrive on forging strong relationships with corporate clients and exceeding sales targets? Is navigating business development strategy to drive revenue growth and leave lasting impressions on big business a skill you've mastered? If so, we want...

  • Front Desk Coordinator

    4 weeks ago

    Austin, United States D4C Dental Brands Full time

    Dental Front Desk CoordinatorLocation: Lone Star Pediatric Dentistry and Braces1015 West 34th Street, Central Austin, TXHours:Monday to Friday: 7:30 AM - 5:00 PMJob Type: Full-TimeRequirements:Bilingual (English/Spanish) requiredDental or customer service experience requiredDescription:We have a fantastic opportunity for a dental office Front Desk...