Field Service Engineer II

2 weeks ago

Des Moines, United States Omnicell Full time
Job Description

Field Service Engineer

Join Omnicell, a pioneering force in healthcare technology, as a Field Service Engineer (FSE) I or II, where your work will directly impact patient care and outcomes. Our FSEs provide troubleshooting, repair services, and scheduled preventive maintenance for Omnicell's pharmacy and supply automation solutions at customer sites. Your work will keep critical pharmacy and supply systems running, helping healthcare providers deliver the best possible patient care.

Whether you are a Level I or Level II Engineer, you will be dispatched as needed by our 24x7 Technical Assistance Center. Our FSEs work on hardware and software repairs, fixes, and troubleshooting.

What's in it for you?
  • You can apply your technical skills in a dynamic and rewarding healthcare environment while interacting with healthcare professionals. Your work will help optimize healthcare delivery, directly impacting patient lives.
Field Service Engineer Level I Responsibilities and Qualifications:
  • As a Level I Engineer, your work will involve moderate-level onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical solutions. You will regularly communicate with manager-level nursing and pharmacy staff and work on problems of moderate scope.
Basic Qualifications:
  • Bachelor's Degree in Engineering/Technology or related discipline; OR Associates Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline; OR five years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.
Preferred Qualifications:
  • Bachelor's Degree in Engineering/Technology or related discipline and experience troubleshooting and repairing electronic, mechanical, or computer devices.
  • Coursework in Network Engineering, Robotics, or Electronics
  • Experience working in a hospital environment
Field Service Engineer Level II Responsibilities and Qualifications:

As a Level II Engineer, you will take on more advanced responsibilities. You will independently perform onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical and automation solutions. You will regularly communicate with director-level nursing and pharmacy staff and tackle problems of advanced scope. You will also be able to provide coaching and mentoring as needed.

Basic Qualifications:
  • Bachelor's Degree in Engineering/Technology or a related discipline AND one year of relevant experience; OR Associate's Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline, AND four years of relevant experience; OR seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.
Preferred Qualifications:
  • Bachelor's Degree in Engineering/Technology or related discipline and one year experience troubleshooting and repairing electronic, mechanical, or computer devices.
  • Coursework in Network Engineering, Robotics or Electronics
  • Experience working in a hospital environment
  • Knowledge of FDA regulations for medical devices and Quality Management Systems
Shared Responsibilities for both Levels:
  • Thoroughly document all service events according to Omnicell's policies and procedures.
  • Meet company guidelines for response time and service levels
  • Escalate product bugs, malfunctions, and design issues through support channels.
  • Participate in various staff meetings
  • Maintain service quality and customer satisfaction
  • Manage parts inventory and return materials process
Work Conditions for both Levels:
  • Must be able to lift 50 lbs. to approximately 5 ft. high
  • Available 24 hours a day, Monday through Friday, and for weekend on-call rotations
  • Frequent local travel in the primary area
  • Backup support in adjacent areas as needed
  • Provide work area at home and space for trunk stock inventory
Note: The selected individual must have a valid driver's license with an acceptable driving record, be able to meet Omnicell's insurance coverage requirements, and have their own vehicle in acceptable working condition.

Join Omnicell and make a meaningful difference in healthcare and people's lives. Apply now for a rewarding career opportunity where you can put your knowledge and skills into practice, contribute to improving healthcare delivery, and help us drive the future of health technology. We look forward to welcoming you to our dynamic and dedicated team.

Here is another intro and what's in it for you to consider:
  • Omnicell is a leading automation and business information solutions provider, enabling hospitals and other healthcare organizations to streamline patient care with sophisticated technology. We invite you to join our mission as a Field Service Engineer (FSE), a role where your contributions will have a tangible impact on improving healthcare outcomes.
  • As an FSE, you will be on the front lines of maintaining and repairing our pharmacy and supply automation solutions at customer sites. These solutions are critical in healthcare institutions, helping providers deliver the best possible patient care. Ensuring these systems are operating optimally makes you an integral part of a chain that directly impacts patient lives.
What's in it for you?
  • At Omnicell, we believe your work matters and has a real-world impact. As an FSE, you're not just a service engineer but an ambassador for patient care. By keeping our sophisticated systems running, you help healthcare providers focus more of their time on what they do best - caring for patients.
  • Moreover, you will work in a highly dynamic and technologically advanced environment where continuous learning and growth are the norm. You will be able to apply your technical skills and gain experience in the rapidly evolving healthcare technology sector.
  • Being a part of our team means contributing to a purpose that matters, with opportunities to influence the future of healthcare technology and patient care. This is not just a job; it's a career with a chance to make a difference in people's lives, including yours.
About Us

Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider's most trusted partner by our guiding promise of "Outcomes. Defined and Delivered."

Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.

Our guiding principles inform everything we do:
  • As Passionate Transformers, we find a better way to innovate relentlessly.
  • Being Mission Driven, we consistently deliver on our promises.
  • Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.
  • Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
  • In Doing the Right Thing, we lead by example in ALL we do.


We value creating an inclusive culture and a healthier world through ESG initiatives, Employee Impact Groups, learning, well-being programs, and more. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.

About the Team

Omnicell is dedicated to fostering a diverse and inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com.

At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.

Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.

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