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Patient Access Specialist
3 months ago
Overview Hello humankindness Located conveniently in the heart of Phoenix ArizonaSt. Josephs Hospital and Medical Center is a 571-bed not-for-profit hospital that provides a wide range of health social and support services. Founded in 1895 by the Sisters of Mercy St. Josephs was the first hospital in the Phoenix area. More than 125 years later St. Josephs remains dedicated to its mission of caring for the poor and underserved.We are extremely proud to be a nationally recognized center for quality quaternary care medical education and research. St. Josephs includes the internationally renowned Barrow Neurological Institute Norton Thoracic Institute Cancer Center at St. Josephs Ivy Brain Tumor Center and St. Josephs Level I Trauma Center (which is verified by the American College of Surgeons). The hospital is also a respected center for high-risk obstetrics neuro-rehabilitation orthopedics and other medical services. St. Joseph's is considered a sought-after destination hospital for treating the most complex cases from throughout the world. Every day approximately 20 percent of the hospital's patients have traveled from outside of Arizona and the United States to seek treatment at St. Joseph's.U.S News & World Report routinely ranks St. Josephs among the top hospitals in the United States for neurology and neurosurgery. In addition St. Josephs boasts the Creighton University School of Medicine at St. Josephs and a strategic alliance with Phoenix Childrens Hospital.St. Josephs is consistently named an outstanding place to work and one of Arizonas healthiest employers. Come grow your career with one of Arizonas Most Admired Companies.Look for us on Facebookand follow us on Twitter.For the health of our community ... we are proud to be a tobacco-free campus. Responsibilities SUMMARY - Responsible for the scheduling of procedures for various departments with minimal phone wait times. Has the ability to manage multiple processes including phone fax walk-in appointments and computer systems. Ability to multi-task think critically problem-solve move quickly between varying skill sets and display consistent Humankindness throughout all interactions. Performs complex customer service duties including but not limited to registration scheduling handling/processing inbound and outbound patient referrals and telephone calls. This representative will handle information from referring physicians potential patients exiting patients and members of the community and internal clinical teams. Performs Registration and Scheduling duties Performs registration duties. Answers phones and responds to inquiries; appropriately routes requests. Provides exceptional customer service and acts as a resource/liaison for internal and external customers as well as team members. Documents transaction/calls in established database and follows procedure for physician referral and class registration services. Performs scheduling functions in the EMR. Maintains timely data entry and completes all documentation according to policy. Collaborates with others to acquire information and resolve conflict. Processes inbound and outbound referrals. Obtains accurate patient demographics when registering and scheduling patient, exemplified by accurate spelling, correct abbreviations, punctuation and completeness. Provides adequate notes in RCO, Cerner and Mede-Analytics by documenting all payer-related information. Obtains authorization/pre-certification from physician's office/insurance company for consults. Dignity Health now offers an Education Benefit program for benefit-eligible employees. This program provides debt relief and student loan assistance to help you achieve your goals. Full-time employees can receive up to $18,000 over five years, while part-time employees can receive up to $9,000. While you're busy impacting the healthcare industry, we'll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, and adoption assistance. Qualifications MINIMUM Associate's Degree or 3 years of related job or industry experience in lieu of degree. One year of customer service experience or industry experience in a health care setting. Three years of relevant experience related to the core functions Excellent organization interpersonal communication/phone etiquette and technical phone skills. Computer knowledge and proficiency in MS office, E-mail and internet and be able to learn to use new software as it relates to the position. PREFERRED MA cert, CNA, LPN
