Member & Guest Services Associate

1 month ago

Omaha, United States The Salvation Army Central Territory Full time
The pay range for this position $16.00 to $16.25 per hour.

The Salvation Army Omaha Kroc Center is seeking energetic and relationship-oriented individuals to be part of our team. The Kroc Center is a unique, privately owned community center that strives every day to enrich the lives of the people we serve - physically, spiritually, and educationally. Voted as a Best Christian Workplace by BCWI for two years in a row, you can be part of a passionate team who love to serve and support one another and our community. At the Kroc Center you will have the opportunity to use and develop your experience and skills in a fun and caring environment. If that sounds intriguing to you then read more about our needs and expectations - we can't wait to meet you

The Salvation Army Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Ray and Joan Kroc Corps Community Center Purpose Statement

Inspire people to discover their God given talents and develop their potential through artistic, educational, physical, and spiritual experiences in a Christ-centered atmosphere.

Job Summary/Primary Purpose: Delivers excellence in hospitality while executing the day-to-day operations and workflow of the Welcome Desk. Responsibilities include guest and member check-in, member retention efforts through positive relationship-building, and activity sales.

Essential Duties and Responsibilities:
  • Provides world-class hospitality for members and guests.
  • Interact professionally and joyfully with the public, business community, Salvation Army Officers, and Kroc Center staff.
  • Upsell programming through exceptional customer service to both external and internal customers by making insightful suggestions and connecting individuals to programs that interest them.
  • Actively contribute to team sales efforts that meet membership goals and gain activity engagement.
  • Must be thoroughly knowledgeable on Kroc Center membership and membership sales, programs, and services, and be able to communicate that knowledge using excellent customer service skills.
  • Assist in member retention efforts through calling new and past members and through a thorough onboarding process that emphasizes relationship building.
  • Conduct informative tours with the public as needed, keeping knowledge of center policies in mind and communicating them appropriately.
  • Ensure all communications, requests, and duties are met and tasks completed in a professional, timely, and confidential manner.
  • Report customer concerns/requests to the appropriate departmental supervisor as necessary, following up to ensure service is complete.
  • Assist security and management with emergency situations. Complete appropriate incident report forms as directed.
  • Ensure revenues are handled according to policies and procedures. Collect membership fees, sell day passes, gift cards, issue guest passes. Operate computer and software system as it relates to membership and programs.
  • Cross-train on policies and procedures regarding Scholarships, providing this support when needed.
  • Ensure the Welcome Desk and assigned common spaces are clean, orderly, and stocked with appropriate brochures and forms. Light maintenance is expected.
  • All other duties as assigned.
Supervisory Responsibilities: None

Education and/or Experience: High school diploma or general education degree (GED). Must have at least two (2) years of related experience in customer service.

Qualifications: The requirements listed below are representative of the minimal knowledge, skill, and/or ability required for this position.
  • Good communication skills (oral, written, and interpersonal) and ability to maintain effective working relationships.
  • English proficiency required; Spanish language skills helpful.
  • Intermediate skills in Microsoft software to include Word, Excel, PowerPoint and Access. Ability to speak effectively before groups of customers or employees of organization.
  • Exceptional flexibility and ability to work on multiple projects or tasks simultaneously.
  • Administrative skills to include utilization of standard office equipment, data entry, 10-key, attention to details and filing.
  • General computer knowledge is required to access payroll, timekeeping and personal data via a web-based system.
  • Ability to collaborate and work within a team.
  • Attention to detail, creative problem-solving, and conflict resolution skills.
  • Demonstrated ability to handle confidential matters
  • Strong independent judgement.
Other Qualifications: Must pass all applicable background checks.

Certificates, Licenses, Registrations: Must successfully complete Safe from Harm training as established by The Salvation Army.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Physical requirements include good speaking, hearing and vision. .
  • Excellent manual dexterity. Ability to stand, bend and reach for extended periods of time, dexterity of hands and fingers to operate equipment.
  • This position will require the ability to lift and/or move more than 25 pounds occasionally.

Working Conditions: The work environment is in a community center setting with light to moderate traffic and noise levels.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

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