Member & Guest Services Associate

3 weeks ago

Omaha, United States The Salvation Army USA Central Territory Full time

This is a temporary position running from 12/6/24 to 1/21/25.

The Salvation Army Omaha Kroc Center is seeking energetic and relationship-oriented individuals to be part of our team. The Kroc Center is a unique, privately owned community center that strives every day to enrich the lives of the people we serve - physically, spiritually, and educationally. Voted as a Best Christian Workplace by BCWI for two years in a row, you can be part of a passionate team who love to serve and support one another and our community. At the Kroc Center you will have the opportunity to use and develop your experience and skills in a fun and caring environment. If that sounds intriguing to you then read more about our needs and expectations - we can't wait to meet you

The Salvation Army Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Ray and Joan Kroc Corps Community Center Purpose Statement

Inspire people to discover their God given talents and develop their potential through artistic, educational, physical, and spiritual experiences in a Christ-centered atmosphere.

Job Summary/Primary Purpose: Delivers excellence in hospitality while executing the day-to-day operations and workflow of the Welcome Desk. Responsibilities include guest and member check-in, member retention efforts through positive relationship-building, and activity sales.

Essential Duties and Responsibilities:

  • Provides world-class hospitality for members and guests.
  • Interact professionally and joyfully with the public, business community, Salvation Army Officers, and Kroc Center staff.
  • Upsell programming through exceptional customer service to both external and internal customers by making insightful suggestions and connecting individuals to programs that interest them.
  • Actively contribute to team sales efforts that meet membership goals and gain activity engagement.
  • Must be thoroughly knowledgeable on Kroc Center membership and membership sales, programs, and services, and be able to communicate that knowledge using excellent customer service skills.
  • Assist in member retention efforts through calling new and past members and through a thorough onboarding process that emphasizes relationship building.
  • Conduct informative tours with the public as needed, keeping knowledge of center policies in mind and communicating them appropriately.
  • Ensure all communications, requests, and duties are met and tasks completed in a professional, timely, and confidential manner.
  • Report customer concerns/requests to the appropriate departmental supervisor as necessary, following up to ensure service is complete.
  • Assist security and management with emergency situations. Complete appropriate incident report forms as directed.
  • Ensure revenues are handled according to policies and procedures. Collect membership fees, sell day passes, gift cards, issue guest passes. Operate computer and software system as it relates to membership and programs.
  • Cross-train on policies and procedures regarding Scholarships, providing this support when needed.
  • Ensure the Welcome Desk and assigned common spaces are clean, orderly, and stocked with appropriate brochures and forms. Light maintenance is expected.
  • All other duties as assigned.

Supervisory Responsibilities: None

Education and/or Experience: High school diploma or general education degree (GED). Must have at least two (2) years of related experience in customer service.

Qualifications: The requirements listed below are representative of the minimal knowledge, skill, and/or ability required for this position.

  • Good communication skills (oral, written, and interpersonal) and ability to maintain effective working relationships.
  • English proficiency required; Spanish language skills helpful.
  • Intermediate skills in Microsoft software to include Word, Excel, PowerPoint and Access. Ability to speak effectively before groups of customers or employees of organization.
  • Exceptional flexibility and ability to work on multiple projects or tasks simultaneously.
  • Administrative skills to include utilization of standard office equipment, data entry, 10-key, attention to details and filing.
  • General computer knowledge is required to access payroll, timekeeping and personal data via a web-based system.
  • Ability to collaborate and work within a team.
  • Attention to detail, creative problem-solving, and conflict resolution skills.
  • Demonstrated ability to handle confidential matters
  • Strong independent judgement.

Other Qualifications: Must pass all applicable background checks.

Certificates, Licenses, Registrations: Must successfully complete Safe from Harm training as established by The Salvation Army.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Physical requirements include good speaking, hearing and vision. .
  • Excellent manual dexterity. Ability to stand, bend and reach for extended periods of time, dexterity of hands and fingers to operate equipment.
  • This position will require the ability to lift and/or move more than 25 pounds occasionally.

Working Conditions: The work environment is in a community center setting with light to moderate traffic and noise levels.

  • Member & Guest Services Associate

    2 weeks ago

    Omaha, United States The Salvation Army in the Midwest Full time

    Delivers excellence in hospitality while executing the day-to-day operations and workflow of the Welcome Desk. Responsibilities include guest and member check-in, member retention efforts through positive relationship-building, and activity sales. Es Guest Service, Guest, Associate, Customer Service, Hospitality, Retail, Skills

  • Member & Guest Services Associate

    1 week ago

    Omaha, United States The Salvation Army in the Midwest Full time

    Delivers excellence in hospitality while executing the day-to-day operations and workflow of the Welcome Desk. Responsibilities include guest and member check-in, member retention efforts through positive relationship-building, and activity sales. Es Guest Service, Guest, Associate, Customer Service, Hospitality, Retail, Skills Learn More

  • Member & Guest Services Associate

    6 months ago

    Omaha, United States The Salvation Army Full time

    Job Description The pay range for this position $ to $ per hour. The Salvation Army Omaha Kroc Center is seeking energetic and relationship-oriented individuals to be part of our team. The Kroc Center is a unique, privately owned community center that strives every day to enrich the lives of the people we serve - physically, spiritually, and...

  • Member & Guest Services Associate

    5 months ago

    Omaha, United States The Salvation Army USA Central Territory Full time

    The pay range for this position $16.00 to $16.25 per hour. The Salvation Army Omaha Kroc Center is seeking energetic and relationship-oriented individuals to be part of our team. The Kroc Center is a unique, privately owned community center that strives every day to enrich the lives of the people we serve - physically, spiritually, and educationally. Voted...

  • Member & Guest Services Associate

    1 week ago

    Omaha, United States The Salvation Army Central Territory Full time

    This is a temporary position running from 12/6/24 to 1/21/25.The Salvation Army Omaha Kroc Center is seeking energetic and relationship-oriented individuals to be part of our team. The Kroc Center is a unique, privately owned community center that strives every day to enrich the lives of the people we serve - physically, spiritually, and educationally. Voted...

  • Member & Guest Services Associate

    6 days ago

    Omaha, United States The Salvation Army Central Territory Full time

    The pay range for this position $16.00 to $16.25 per hour.The Salvation Army Omaha Kroc Center is seeking energetic and relationship-oriented individuals to be part of our team. The Kroc Center is a unique, privately owned community center that strives every day to enrich the lives of the people we serve - physically, spiritually, and educationally. Voted as...

  • Member & Guest Services Associate

    1 month ago

    Omaha, United States The Salvation Army Central Territory Full time

    The pay range for this position $16.00 to $16.25 per hour. The Salvation Army Omaha Kroc Center is seeking energetic and relationship-oriented individuals to be part of our team. The Kroc Center is a unique, privately owned community center that strives every day to enrich the lives of the people we serve - physically, spiritually, and educationally. Voted...

  • Member & Guest Services Associate

    2 weeks ago

    Omaha, United States The Salvation Army Central Territory Full time

    This is a temporary position running from 12/6/24 to 1/21/25.The Salvation Army Omaha Kroc Center is seeking energetic and relationship-oriented individuals to be part of our team. The Kroc Center is a unique, privately owned community center that strives every day to enrich the lives of the people we serve - physically, spiritually, and educationally. Voted...

  • Member & Guest Services Associate

    3 weeks ago

    Omaha, United States The Salvation Army Central Territory Full time

    The pay range for this position $16.00 to $16.25 per hour.The Salvation Army Omaha Kroc Center is seeking energetic and relationship-oriented individuals to be part of our team. The Kroc Center is a unique, privately owned community center that strives every day to enrich the lives of the people we serve - physically, spiritually, and educationally. Voted as...

  • Guest Service Team Member

    2 months ago

    Omaha, United States Wingstop Full time

    Wingstop - 11983 Blondo St - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by greeting...

  • Guest Service Team Member

    2 weeks ago

    Omaha, United States Wingstop Full time

    Wingstop - 3415 L Street - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by greeting...

  • Guest Care Associate

    3 months ago

    Omaha, United States SpartanNash Full time

    At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them." Our SpartanNash family of Associates is 17,000 strong,...

  • Guest Service Expert

    1 month ago

    Omaha, United States Courtyard by Marriott Full time

    Courtyard by Marriott - JobID: 83929E986E23E140DEC50A0240AF094D [Front Desk Agent / Concierge] As a Guest Service Expert at Courtyard by Marriott, you'll: Greet and welcome guests with a warm smile and provide exceptional customer service; Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency; Handle guest inquiries and...

  • Supervisor Guest Services

    3 months ago

    Omaha, United States Magnolia Omaha Full time

    Overview: This position shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible to assist in providing leadership and guidance to the guest services team (may include but not limited to Front Desk, Concierge, Valet, Bell Persons, Door Persons, Drivers, etc.) in the areas of guest service,...

  • Guest Service Expert

    1 month ago

    Omaha, United States Marriott International Inc Full time

    Additional InformationPay: $16.10/hour, Evening Shift, Part-Time, Sunday Job Number24197913 Job CategoryFood and Beverage & Culinary LocationCourtyard Omaha Downtown/Old Market Area, 101 South 10th Street, Omaha, Nebraska, United States, 68102VIEW ON MAP SchedulePart Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs arent just...

  • Operational Director for Guest Services

    2 weeks ago

    Omaha, Nebraska, United States Marriott Full time

    We are seeking an Operational Director for Guest Services to join our team at Marriott International. As a key member of our operations department, you will be responsible for supporting the successful execution of all hotel operations and managing staff.The ideal candidate will have 4 years of experience in guest services, front desk, housekeeping, or a...

  • Member Services Representative

    1 week ago

    Omaha, United States Planet Fitness, Inc. Full time

    Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the syste Member Services, Member Service, Representative, Customer Service, Retail, Instructor Learn More

  • Guest Lead

    4 weeks ago

    Omaha, United States Altar'd State Full time

    Who Are We?Altar’d State is a rapidly growing women’s fashion brand with 130+ locations in 40 states. It feels like a sanctuary - a place of beauty from the inside out. From welcoming experiences and warm associates to thoughtfully curated products, our brand is built upon the founding principles of giving back and making a difference in the world.Our...

  • Member Services Representative

    3 weeks ago

    Omaha, United States Planet Fitness Inc. Full time

    At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential. We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The Member Services Representative is...

  • Member Services Representative

    3 weeks ago

    Omaha, United States Planet Fitness Inc. Full time

    At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential. We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The Member Services Representative is...