Supervisor Guest Services

3 months ago

Omaha, United States Magnolia Omaha Full time

Overview:

This position shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible to assist in providing leadership and guidance to the guest services team (may include but not limited to Front Desk, Concierge, Valet, Bell Persons, Door Persons, Drivers, etc.) in the areas of guest service, training, scheduling, and performance management for the overall successful day-to-day operations. This position is fully committed to ensuring that all procedures are performed to the department and company standards and serve as an ambassador for Magnolia Hotel Omaha.

Responsibilities:

Be an expert in all services/features and local attractions/activities to anticipate and respond to guest inquiries promptly and accurately. Instills a calm, organized approach when interacting in stressful situations. Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction. Ensure that sufficient staffing is present to meet the daily business demands. Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data. Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction. Assist management to recruit, hire, train, and successfully support and manage the talent of all new and existing team members.

Qualifications:

High school diploma or general education degree (GED or two to three years related experience and/or training; or equivalent combination of education and experience). Minimum of one year supervisory experience in a high volume setting preferred. Previous hospitality experience preferred. Previous experience with Windows, Office, and property management systems highly desirable. Must be able to understand, speak, read, and write in the basic English language. Ability to effectively communicate and provide directions in a clear, concise, and professional manner in both verbal and written form. Demonstrate ability to compute basic arithmetic. Must be available to work varied shifts and flexible schedules.

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