Customer Service Representative
3 months ago
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Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
Provides support to Brokers, Underwriters or Team Leaders regarding all policies and/or key accounts. Partners with Broker to solicit, promote, sell, quote, and maintain renewals from existing agents as well as support new business.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Promote new business and/or renewal business to achieve production/market criteria as defined by Broker with little or no supervision.
2. Negotiate terms with the underwriters, including price, deductible, enhancement and exclusions.
3. Select carriers to approach with accounts.
4. Assist and/or provide quotations for new business, renewals and endorsements through managing all company correspondence in a timely manner.
5. Prepare recommendations for agents showing fact information regarding best coverage information.
6. Process new business, including transference applications to CRC applications, issue binders and invoices, and check policy coverages for accuracy by CRC guidelines.
7. Process renewal business which may include locating files, preparing and mailing solicitor letters and/or
preliminary submission information, issuing binders and invoices, and checking policy coverages for accuracy by CRC guidelines.
8. Acquire confirmations from retailers when accounts are bound.
9. Process cancellation and endorsement requests, including issuing binders and invoices, checking policy coverages for accuracy by CRC guidelines.
10. Prepare company profiles and research analysis for client visits.
11. Provide directions and supervision to team as requested by Broker.
12. Manage incoming calls from producers and companies.
13. Maintain good working relationship with current agents and other co-workers.
14. Maintain current knowledge of the insurance industry and sales ideas through regular attendance at workshops, seminars, literature reviews and/or formal continuing education.
15. Perform other duties, tasks, responsibilities and projects as assigned.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. College degree or equivalent experience
2. Three years of wholesale insurance experience or its equivalent
3. Experience with specific account handling and marketing
4. Current state specific insurance license
5. Substantial knowledge of insurance and insurance processes
6. Ability to review information, make decisions, and manage time effectively with minimal to no supervision
7. Ability to plan, organize and manage multiple priorities
8. Excellent verbal, written and presentation skills
9. Ability to deal with confidential matters appropriately
10. Possess strong interpersonal skills
11. Ability to work extended hours as needed
12. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
13. Ability to travel, occasionally overnight
General Description of Available Benefits for Eligible Employees of TIH:
All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of TIH Insurance Holdings, LP (TIH) offering the position. TIH offers medical, dental, vision, life insurance, disability, accidental death and dismemberment and tax-preferred savings accounts, along with other voluntary benefits. All regularly scheduled teammates (not temporary or contingent workers), regardless of the number of scheduled hours, can contribute to a 401(k) savings plan and you become eligible for Company matching contributions after one year of service and attainment of age 21. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on TIH's generous benefit plans, please visit our Benefits site. Eligible employees may have the opportunity to participate in a deferred compensation plan and/or have an ownership interest in TIH in the form of profits interest or capital interest. As you advance through the hiring process, you will learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
This position is part of TIH.
Truist Financial Corporation has completed the sale of Truist Insurance Holdings (TIH). As a result, TIH is a separate company from Truist Bank as of May 6, 2024. Refer to the news release for details.
CRC supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC is a Drug Free Workplace.
EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify
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