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Customer Service Representative

3 months ago

West Columbia, United States AMCOL Systems Full time

** Customer Service Representative**

**Job Category****:** Collections **Requisition Number****:** CUSTO001218 Showing 1 location **Job Details**

**Description**

***The Customer Service Representative represents the company in all communications with patients. This position is responsible for ensuring all discretionary collection activities comply with the companys compliance management system, policies/procedures, and are conducted in the best interest of our client, Annuity Health, and the patient. This position is also responsible for achieving all assigned revenue, production, performance, and compliance benchmarks.***

***JOB DUTIES & RESPONSIBILITIES:***

* *Maintain a professional tone and respectful demeanor during all patient or authorized party communications by delivering exceptional patient focused-patient service at all times*

* *Strictly adhere to the Companys Compliance guidelines and expectations, to include Local, State, and Federal requirements*

* *Comply with the Companys call structure expectations including but not limited to, proper collection steps and techniques*

* *Achieve all assigned goals*

* *Properly identify individual account situations, and provide appropriate resolution*

* *Correctly status accounts and update applicable windows/fields within those accounts for potential follow-up*

* *Provide relevant information by accurately utilizing all available tools/resources to assist in account resolution*

* *Keep route maintenance backlog at an acceptable level*

* *Recognize pressing issues and escalate to management as they occur*

* *Work well with team members/management and not contribute to unproductive group conflict or negativity*

* *Represent the Company in a positive manner through professional conduct, attitude, and appearance*

* *Follow Company confidentiality and security policies and procedures*

* *Understand and comply with company policies and procedures*

* *Other duties as assigned*

***JOB QUALIFICATIONS:***

* *Previous collection experience preferred*

* *Excellent Communication Skills required*

* *Basic Computer Skills required*

* *Customer Service Skills*

* *Conflict Resolution Skills*

* *High attention to detail*

***EOE / Drug Free Workplace***

**Skills**

**Required**

**Ability to accept constructive criticism** *Expert* **Ability to think on the fly** *Advanced* **Basic computer skills** *Advanced* **Communication skills** *Expert* **Compliant** *Expert* **Customer service skills** *Expert* **Goal oriented** *Expert* **Money motivated** *Expert* **Negotiation skills** *Advanced* **Positive attitude** *Expert* **Problem solving skills** *Advanced* **Professional demeanor, conduct, & appearance** *Expert* **Punctual and dependable** *Expert* **Typing skills** *Advanced* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Goal Completion****:** Inspired to perform well by the completion of tasks **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

**Required**

High School or better.

**Experience**

**Required**

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience