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Customer Service Representative
2 months ago
** Customer Service Representative**
**Job Category****:** Collections **Requisition Number****:** CUSTO001218 Showing 1 location **Job Details**
**Description**
***The Customer Service Representative represents the company in all communications with patients. This position is responsible for ensuring all discretionary collection activities comply with the companys compliance management system, policies/procedures, and are conducted in the best interest of our client, Annuity Health, and the patient. This position is also responsible for achieving all assigned revenue, production, performance, and compliance benchmarks.***
***JOB DUTIES & RESPONSIBILITIES:***
* *Maintain a professional tone and respectful demeanor during all patient or authorized party communications by delivering exceptional patient focused-patient service at all times*
* *Strictly adhere to the Companys Compliance guidelines and expectations, to include Local, State, and Federal requirements*
* *Comply with the Companys call structure expectations including but not limited to, proper collection steps and techniques*
* *Achieve all assigned goals*
* *Properly identify individual account situations, and provide appropriate resolution*
* *Correctly status accounts and update applicable windows/fields within those accounts for potential follow-up*
* *Provide relevant information by accurately utilizing all available tools/resources to assist in account resolution*
* *Keep route maintenance backlog at an acceptable level*
* *Recognize pressing issues and escalate to management as they occur*
* *Work well with team members/management and not contribute to unproductive group conflict or negativity*
* *Represent the Company in a positive manner through professional conduct, attitude, and appearance*
* *Follow Company confidentiality and security policies and procedures*
* *Understand and comply with company policies and procedures*
* *Other duties as assigned*
***JOB QUALIFICATIONS:***
* *Previous collection experience preferred*
* *Excellent Communication Skills required*
* *Basic Computer Skills required*
* *Customer Service Skills*
* *Conflict Resolution Skills*
* *High attention to detail*
***EOE / Drug Free Workplace***
**Skills**
**Required**
**Ability to accept constructive criticism** *Expert* **Ability to think on the fly** *Advanced* **Basic computer skills** *Advanced* **Communication skills** *Expert* **Compliant** *Expert* **Customer service skills** *Expert* **Goal oriented** *Expert* **Money motivated** *Expert* **Negotiation skills** *Advanced* **Positive attitude** *Expert* **Problem solving skills** *Advanced* **Professional demeanor, conduct, & appearance** *Expert* **Punctual and dependable** *Expert* **Typing skills** *Advanced* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Goal Completion****:** Inspired to perform well by the completion of tasks **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**
**Required**
High School or better.
**Experience**
**Required**
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience
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