Patient Financial Advocate

3 weeks ago

Jersey City, United States CarePoint Health Full time

About Us:

CarePoint Health is one of New Jerseys leading health care systems comprised of three long-standing and highly-regarded hospitals Christ Hospital in Jersey City, Hoboken University Medical Center and Bayonne Medical Center. CarePoint united three area hospitals to provide 360-degree-coordinated care by integrating the medical facilities and physician networks associated with these institutions. With over 4,500 employees, CarePoint is the largest private employer in Hudson County, New Jersey and each year provides care to over 300,000 individuals.

CarePoint prides itself on its patient-focused approach to care delivery, with an emphasis on preventative medicine, health education, and disease management. Leveraging its vast network of physicians and healthcare experts, CarePoint is quickly becoming recognized as a leader in the broader healthcare landscape as it pioneers creative solutions to address urgent population health needs.

What You'll Be Doing:

The Patient Financial Advocate is responsible to screen patients for eligibility assistance programs either bedside or in the ER.

  • Assists in the completion of financial assistance applications and obtaining signatures of patients or designee either at bedside, applicable intake office, via the call center or through the mail.
  • Asks appropriate screening questions to determine which financial assistance patients are qualified for and clearly identifies documentation needed to support applications.
  • Analyzes documentation such as bank statements, tax forms, attestations, etc. to ensure compliance with State regulations.
  • Use online insurance eligibility systems to ensure eligibility for assistance.
  • Answers telephone calls promptly and courteously using the approved greeting/scripting.
  • Voice mail messages are checked and addressed within one hour.
  • Accurately interpret patient requests, screen for all appropriate insurance plans, if appropriate, start application over the phone and clearly identify what documentation is needed/next steps.
  • All issues are resolved promptly and respond to all questions/comments with empathy.
  • Accurately enters data into the State of NJ PE/New Jersey Family Care systems and ensures that all PE/NJFC confirmations are mailed to patients on a timely basis. Accurately enter data into the HMH Financial Assistance workflow system, add appropriate notes to the account and assign an accurate status for timely follow up..
  • All Charity Care applications are to be approved or denied within 45 days of submission.
  • Open mail, scan documents and enters notes into systems in a timely manner.
  • All applications and supporting documentation are scanned into HMH document imaging system in audit ready order.
  • Completes daily, weekly and/or monthly reports as required.
  • Works in collaboration with our customers, including patients and all applicable HMH departments who have patients that require financial assistance.
  • Provides on-site support to various departments screening patients and ensuring successful reimbursement to those departments.
  • Attends Get Covered NJ Certified Applications Counselor events as required.
  • Other duties and/or projects as assigned.


What We're Looking For:

Full Time, Day Shift

Monday - Friday

9:00am - 5:00pm

  • Required:
    • High School Diploma or Equivalent.
    • Must be proficient with workflow/work queue systems, Patient Management system, document Imaging, PDF creators, Microsoft Office, and website applications.
    • Ability to communicate effectively.
    • Attention to detail.
    • Must be willing and able to travel to other CPH sites when needed.
  • Preferred:
    • Bi-lingual (Spanish)
    • Knowledge of medical terminology and insurance verification.
    • One or more years of experience with NJ Charity Care regulations, NJFC program and/or other related financial assistance/counseling programs.


What We Offer:

Competitive pay
Medical, dental, and vision insurance
401k with Company match
Generous paid time off
Paid Holidays
Tuition Reimbursement
Advancement and career development opportunities

CarePoint Health is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristic protected by law.

  • Patient Advocate

    3 weeks ago

    Kansas City, United States Elevate Patient Financial Solutions Full time

    Elevate Patient Financial Solutions has an exciting career opportunity available as a Patient Advocate. This position will be located onsite in a hospital in Kansas City, Kansas. The Full Time schedule for this role will be Monday-Friday 8:00am -4:30pm.Job Summary The purpose of this position is to connect uninsured hospital patients to programs that will...

  • Patient Advocate

    3 weeks ago

    Kansas City, United States Elevate Patient Financial Solutions Full time

    Elevate Patient Financial Solutions has an exciting career opportunity available as a Patient Advocate. This position will be located onsite in a hospital in Kansas City, Kansas. The Full Time schedule for this role will be Monday-Friday 8:00am -4:30pm. Job Summary The purpose of this position is to connect uninsured hospital patients to programs that will...

  • Financial Patient Advocate

    6 days ago

    Oregon City, Oregon, United States Providence Health & Service Full time

    Position Overview:The Financial Patient Advocate plays a crucial role in assisting patients and their families during challenging circumstances by providing essential financial guidance and insurance information. This role is integral in helping patients navigate their account balances related to services rendered at the clinic.Key Responsibilities:- Educate...

  • Patient Financial Advocate

    14 hours ago

    Rapid City, United States Monument Health Full time

    Current Employees: If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage. Primary Location Rapid City, SD USA Department Scheduled Weekly Hours 40 Starting Pay Rate Range $16.40 - $20.50 (Determined by the knowledge, skills, and experience of the...

  • Patient Advocate

    4 days ago

    Oklahoma City, OK, United States Elevate Patient Financial Solutions Full time

    Elevate Patient Financial Solutions has an exciting career opportunity available as a Patient Advocate.This position will be based in a hospital in Oklahoma City, OK.The Full Time schedule for this role will be Tuesday-Saturday-8:00am-4:30pm.Job Summary:The purpose of this position is to connect uninsured hospital patients to programs that will cover their...

  • Patient Financial Services Advocate

    1 week ago

    Silver City, New Mexico, United States Gila Regional Medical Center Full time

    Overview: The role involves engaging with patients to provide assistance, education, and guidance regarding their financial responsibilities related to healthcare services. This position is crucial in screening and directing patients to the appropriate resources for state health insurance applications and evaluating eligibility for financial assistance...

  • Patient Financial Advocate I

    3 weeks ago

    Rapid City, United States Monument Health Full time

    Current Employees: If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage. Primary Location Rapid City, SD USA Department MHMC-RC Flormann St. Clinic Management Scheduled Weekly Hours 40 Starting Pay Rate Range $16.40 - $20.50 (Determined by the knowledge,...

  • Patient Financial Advocate I | Cardiology Clinic

    2 months ago

    Rapid City, United States Monument Health Full time

    Current Employees: If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.Primary LocationRapid City, SD USADepartmentMHHVI Cardiac ServicesScheduled Weekly Hours40Starting Pay Rate Range$16.40 - $20.50(Determined by the knowledge, skills, and experience of...

  • Patient Financial Advocate

    1 month ago

    Oklahoma City, Oklahoma, United States Intermountain Health Full time

    Job Description:Provides financial counseling to uninsured/underinsured patients by screening for potential Medicaid eligibility, assisting with the application process through determination, providing education regarding the Affordable Care Act and assisting with navigation through the marketplace, arranging payment plans, generating price quotes and...

  • Patient Financial Advocate

    4 weeks ago

    Salt Lake City, United States Intermountain Healthcare Full time

    Job Description: Provides financial counseling to uninsured/underinsured patients by screening for potential Medicaid eligibility, assisting with the application process through determination, providing education regarding the Affordable Care Act and assisting with navigation through the marketplace, arranging payment plans, generating price quotes and...

  • Patient Financial Advocate I | Revenue Cycle

    2 months ago

    Rapid City, United States Monument Health Full time

    Current Employees: If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage. Primary Location Rapid City, SD USA Department RCH Revenue Cycle Management Services Scheduled Weekly Hours 40 Starting Pay Rate Range $16.40 - $20.50 (Determined by the knowledge,...

  • Patient Financial Advocate I | Cardiology Clinic

    2 months ago

    Rapid City, United States Monument Health Full time

    Current Employees: If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage. Primary Location Rapid City, SD USA Department MHHVI Cardiac Services Scheduled Weekly Hours 40 Starting Pay Rate Range $16.40 - $20.50 (Determined by the knowledge, skills, and...

  • Surgical Patient Advocate

    1 week ago

    Hackensack, New Jersey, United States Hackensack Meridian Health Full time

    Position Overview:At Hackensack Meridian Health, our workforce is the cornerstone of our success. We are dedicated to enhancing the lives of our patients while fostering an environment where our team members can thrive. Our culture emphasizes collaboration and connection, ensuring that our employees are valued contributors. Here, competitive benefits are...

  • Patient Financial Advocate I | Cancer Care Institute

    3 weeks ago

    Rapid City, United States Monument Health Full time

    Current Employees: If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage. Primary Location Rapid City, SD USA Department CCI Administration Scheduled Weekly Hours 40 Starting Pay Rate Range $16.40 - $20.50 (Determined by the knowledge, skills, and...

  • Patient Financial Counselor

    2 weeks ago

    Jersey Shore, United States Geisinger Health System Full time

    Location: Geisinger Jersey Shore Hospital (GJSH) Shift: Days (United States of America) Scheduled Weekly Hours: 40 Worker Type: Regular Exemption Status: No Job Summary: Provides financial counseling either in person or via telephone for all patients for designated areas; admissions-scheduled and/or elective, in/out surgeries and/or outpatient clinical...

  • Patient Advocate

    1 month ago

    Arizona City, United States Community Bridges Full time

    Friday, August 2, 2024 Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder,...

  • Pharmacy Advocate

    3 days ago

    Salt Lake City, United States IMA Financial Group Full time

    ESSENTIAL JOB RESPONSIBILITIES include but are not limited to: Supports and demonstrates IMA's core values. Values and understands the importance of diversity, equity, and inclusion among all IMA associates. Provide exceptional customer service, streamlining the manufacturer assistance process or enrolling in international shipping, ensuring a seamless...

  • Patient Care Advocate

    1 month ago

    Salt Lake City, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionPCA (Patient Care Advocate) Serenity Healthcare is seeking a Patient Care Advocate to add to our team of clinical support staff that will help guide our patients in taking back their lives. As a Patient Care Advocate, you are the catalyst for helping patients qualify for interventional treatments and helping them understand the...

  • Pharmacy Advocate

    5 days ago

    Salt Lake City, United States IMA Financial Group Full time

    ESSENTIAL JOB RESPONSIBILITIES include but are not limited to: Supports and demonstrates IMA's core values Values and understands the importance of diversity, equity, and inclusion among all IMA associates. Provide exceptional customer service, streamlining the manufacturer assistance process or enrolling in international shipping, ensuring a seamless...

  • Patient Benefits Advocate

    4 days ago

    Rapid City, South Dakota, United States Great Plains Tribal Leaders Health Board Inc Full time

    Job SummaryWe are seeking a highly skilled and dedicated individual to join our team as a Patient Benefits Advocate at the Great Plains Tribal Leaders Health Board Inc. This role is responsible for ensuring that patients receive the necessary benefits and resources to access quality healthcare.Key ResponsibilitiesEligibility Determination: Determine the...