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Patient Financial Services Advocate
2 months ago
The role involves engaging with patients to provide assistance, education, and guidance regarding their financial responsibilities related to healthcare services. This position is crucial in screening and directing patients to the appropriate resources for state health insurance applications and evaluating eligibility for financial assistance programs. Additionally, it entails establishing payment plans for patients facing significant financial burdens. The advocate ensures the accuracy of patient information and maintains communication to verify self-pay statuses, diligently monitoring accounts until they are settled or referred to another agency.
Key Responsibilities:
- Assess and clarify patient financial responsibilities for services rendered, ensuring they comprehend their estimated costs and how to fulfill them.
- Evaluate patients for eligibility in state insurance programs and the financial assistance initiatives offered.
- Facilitate payment collection from patients during their visits.
- Arrange financial plans for patients with substantial financial commitments.
- Verify the accuracy of self-pay patient information, reviewing daily reports and contacting patients to confirm their financial status.
- Conduct patient visits to validate insurance and financial classifications, informing them of self-pay admission options.
- Audit self-pay invoices for discrepancies, ensuring corrections are made and documented prior to billing.
- Collaborate with financial representatives to address insurance information received through follow-up communications.
- Respond to inquiries regarding billing and financial arrangements for self-pay patients and those with financial obligations post-insurance.
- Preferred experience or training in a healthcare office environment or related educational background.
- A high school diploma or equivalent is required; a Bachelor's degree is preferred.
- Proficiency in Spanish is advantageous.
- Understanding of insurance eligibility criteria, billing practices, and charity care policies is essential.
- Exhibit empathy and care, playing a vital role in ensuring the financial health of the organization.
- Ability to work collaboratively with colleagues, departments, and the public is necessary, along with effective prioritization and deadline management skills.
- Capability to manage multiple tasks in a fast-paced environment is required.
- Familiarity with standard computer systems and business software is necessary.
Important: All required documentation must be submitted at the time of hire.
Equal Opportunity Employer: Employment is contingent upon successful completion of pre-employment drug and alcohol testing.
