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RockStar Fitness Sales Associate
3 months ago
- The Fitness Sales Associate is a vital part of the RockBox Fitness team, focusing on membership and gear sales, lead management, and member engagement
- This role requires exceptional communication skills, a proactive sales approach, and a commitment to maintaining an organized and welcoming front desk environment
- The Fitness Sales Associate plays a key role in driving our studio's growth and member satisfaction
- Sales and Lead Management: Handle all Club Ready tasks, make a minimum of 50+ calls during class, and achieve daily targets of 200 activities (calls, texts, or emails), 8 bookings, and 1-2 sales
- Your activities should roughly break down into 50% phone calls, 45% text messages, and 5% emails
- Membership and Gear Sales: Successfully close sales when new prospects are brought to the front desk and sell apparel & supplements
- Obtain new member referrals
- Member Engagement: Build trust and rapport with First Time Experience (FTE) prospects and establish relationships with all members, starting with learning their names
- Engage with members on social media and participate in a minimum of two classes per week
- Front Desk Maintenance: Ensure cleanliness and organization of the front desk and lobby area
- Restock gear and merchandise
- Class Assistance: Assist during and between classes as necessary, including resetting and cleaning equipment for the next session, and demonstrating exercises to members in need
- Marketing: Carry out traditional marketing efforts, write "thank you" & "birthday" cards for members.
- Taking class video and milestone pictures for social media posts.
- Must demonstrate an ability to multitask, be comfortable making sales calls, and maintain a positive, engaging demeanor at all times
- Availability to work flexible shifts, including some weekends
- Prior experience in sales, preferably in the fitness or wellness industry
RockBox's Core Values (F.A.S.T.E.R.):
- Fun: Embrace a positive and enthusiastic attitude that radiates through every interaction.
- Accountability: Take ownership of your responsibilities and strive for excellence in your work.
- Service: Provide exceptional service to prospects, members, and colleagues alike.
- Trust: Build trust through transparency, honesty, and open communication.
- Energy: Bring high energy and motivation to inspire and uplift the team and our community.
- Results: Focus on delivering results and achieving both personal and team goals.
