Technical Support Engineer, Tableau

2 weeks ago


Snowflake, United States CareerBuilder Full time

Role & Responsibilities:
Learn the Tableau products and continue to build technical skills to support global customers with their issues. This will involve debugging, troubleshooting, and taking ownership to see that the issue is fully resolved, including handling customer concerns
Achieve KPI goals consistently such as Productivity, CSAT, TTR
Act as a trusted advisor to the customer on issues related to their Tableau products and infrastructure resulting in high customer satisfaction
Collaborate with different teams such as TAMs, Sales, Ops Admins, Dev, etc. at Tableau to provide a flawless experience for our customers
Identify and improve documentation and processes
Develop and maintain technical expertise in assigned areas of product functionality and apply that expertise effectively to help customers
Review support cases for technical and troubleshooting accuracy
Replicate issues (inhouse)and provide solutions and RCAs within stipulated time
Make effective use of communication channels such as email, calls and other electronic methods to interact optimally with customers
Required Skills/Experience:
Technical Support experience handling global customers
Solid understanding and demonstrable experience in some of the following areas:
Databases: MS SQL, My SQL, Postgres, Oracle, MSAS, Snowflake, Redshift
Networking: DNS, SSL, Proxies and Load Balancers, Fiddler, Wireshark
Authentication: Active Directory, SAML, Kerberos, OAuth, OpenID
Operating Systems: Windows Server, Linux (Red Hat and Debian), Mac OSX
Virtualization: AWS, Citrix, Azure, VMWare
You do not need previous experience with our product, as we will provide all the support and training needed to develop your knowledge during your onboarding program.
Continuous learning is encouraged and supported through sponsorship of both internal and third-party certifications relevant to your role.
Ability to communicate technical concepts clearly and effectively
Analysis, troubleshooting, and problem-solving expertise
Optimally prioritize and escalate customer issues
Translate product and business requirements quickly and effectively into technical solutions whilst adhering to the agreed specification
Do timely updates of tasks to match the severity levels
Excellent written and verbal communication skills
Effective communication and interpersonal skills to be able to build rapport with people at all levels
The ability to work in teams as well as independently
Take a proactive approach to work without close supervision
Should be patient, persistent, and diligent with good work ethic and Interpersonal Skills
Positive demeanor
Willingness to cover the weekend on-call rotation

#J-18808-Ljbffr



  • Snowflake, United States TO THE NEW Full time

    Translate business needs to technical specifications Develop and execute complex database queries, Query performance tuning and optimization Design and deploy visualizations and reports for requested projects in analytics platformsMaintain and support data analytics platforms (e.g. Power BI, Tableau etc) Write code to perform the ETL including data cleaning...

  • Data Engineer

    2 weeks ago


    Snowflake, United States Kerner Norland Pte Ltd Full time

    3-4 years of experience in data engineering and working with Looker and BigQuery. Job Summary We are seeking a Data Engineer with 3-4 years of experience to join our dynamic team. This role will primarily focus on Looker and BigQuery, and the ideal candidate will have a strong background in data engineering, SQL, and data modeling. As a Data Engineer, you...


  • Snowflake, United States NatWest Group Full time

    Join us as a Software Engineer In your new role, you’ll engineer and maintain innovative, customer centric, high performance, secure and robust solutions We’ll look to you to design and engineer software focusing on the customer or user experience as the primary objective It’s a chance to hone your existing technical skills and advance your career as...

  • Lead Data Engineer

    7 days ago


    Snowflake, United States XO Health Inc. Full time

    About the Role: The Lead Data Engineer / Full Stack Engineer is a member of our Data Engineering team who will focus on data analytics, data engineering and report development to meet business requirements related initially to our Advance Payment Model engine. A successful candidate has strong experience building healthcare measures, efficiently retrieving...

  • Senior Data Engineer

    2 weeks ago


    Snowflake, United States Golabstech Full time

    Build and maintain multiple data pipelines to ingest new data sources (API and file-based) and support products used by both external users and internal teams. Optimize by building tools to evaluate and automatically monitor data quality, develop automated scheduling, testing, and distribution of feeds. Work with our data science and product management teams...


  • Snowflake, United States Planet Paymet Full time

    Senior Analytics Engineer page is loaded Senior Analytics Engineer Apply remote type Hybrid locations Porto - Portugal Warsaw - Poland time type Full time posted on Posted 6 Days Ago job requisition id JR07204 About Us: The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2...


  • Snowflake, United States CareerBuilder Full time

    togaether , onesingle straightforward word with a playful touch representing our mission andprinciples in a concise manner. togaether is a scale-up specialized in buildingmodern data platforms , where raw data is collected (to gather) and transformedinto reliable information. We consider good collaboration (together), bothwithin our organization and in our...

  • Senior Data Engineer

    2 weeks ago


    Snowflake, United States Cloudangles Full time

    CloudAnglesis an IP-driven services company that brings a wealthof expertise and a rigid sense of purposethat provides an empirical andinnovation-driven perspective to customer'sdigital transformation journey. We haveover 500+ yrs. of collective experiencewithin our executive team across IT leadership,engineering, consulting, and services which sets...


  • Snowflake, United States Black Basil Technologies Pvt. Ltd. Full time

    4-8 years of experience building and/or operationalization of the systems for data extraction, ingestion, and processing of large data sets both using batch and streams Understanding of Data architectures like Lambda/Kappa Experience with modern data warehousing tools such as Redshift, Snowflake, Big Query, Snowflake, Azure Synapse align with some...


  • Snowflake, United States Remoote Full time

    Web3 Senior Developer/Technical Architect (remote) Seniority level: Senior, Over 10 years???? Skills: Backend Development Software Development Ethereum C JS Web3.jsRequirements: Senior developer with deep understanding of Web3, experience with transaction encoding and decoding, EVM expert Apply Web3 Senior Developer/Technical Architect (remote) Seniority...


  • Snowflake, United States Hitalent Full time

    Partner with the product stakeholders to identify, prioritize, and answer the most important questions where analytics will have a material impact and produce actionable insights Develop tools & resources to empower data access and self-service so your expertise can be leveraged where it is most impactful Apply a diverse set of tactics such as statistics,...


  • Snowflake, United States Apple Full time

    Technical Product Manager, Enterprise Systems Austin , Texas , United States Software and Services To view your favorites, sign in with your Apple ID. Do you love understanding every detail of how new technologies work? Join the team that serves as Apple’s nerve center, our Information Systems and Technology group. There are countless ways you’ll...

  • Data Scientist

    2 weeks ago


    Snowflake, United States Mediwhale Full time

    Mediwhale is a pioneering AI healthcare startup focusing on predicting cardiovascular, renal, and metabolic disease (CVRM) risks using retinal biomarkers. The eye is the only organ where blood vessels are directly visible without invasive procedures, which is our key to unlocking unprecedented insights into human health. Capitalizing on the power of advanced...


  • Snowflake, United States CareerBuilder Full time

    As a Lead Software Engineer at JPMorgan Chase, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various...

  • Data Engineer

    2 weeks ago


    Snowflake, United States PASHA Holding LLC Full time

    We are looking for an experienced Data Engineer whose primary responsibility will be to design, build, and maintain data pipelines that will be leveraged by multiple teams including the analytics and data science teams in a group of companies to enable efficient and scalable analytics, reporting, and modeling. Someone who will work with key members of...


  • Snowflake, United States CareerBuilder Full time

    As a Practice Manager in Data Engineering, you will play a pivotal role in growing Lagozons Data Engineering business by identifying and leveraging opportunities to enhance business outcomes through innovative data solutions. This role demands a strong technology leader with a deep understanding of data engineering technologies and practices, including...


  • Snowflake, United States CareerBuilder Full time

    Senior Engineer, Application Management page is loaded Senior Engineer, Application Management Apply locations IND-BLR-Divyasree Technopolis time type Full time posted on Posted Yesterday job requisition id R0085175 Role Profile The role is to provide application support for the respective production, pre-production, and test functions by Investigating...

  • Analytics Engineer

    3 days ago


    Snowflake, United States RPM FREIGHT SYSTEMS Full time

    VendorPM is on a mission to revolutionize the property management industry by being the first in Canada to offer a software-enabled marketplace helping owners and property managers better work with vendors. We transform vendor management - a process that is decentralized, tedious and out-of-date - and streamline it for efficiency and simplicity, all while...


  • Snowflake, United States HuntsBot Full time

    Senior Software Engineer, Backend at Sidecar Health Senior Software Engineer, Backendat Sidecar HealthRemoteSidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and attainable for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen.The passionate people...


  • Snowflake, United States MedNTech Full time

    Job Responsibilities: Design, develop, and implement robust and scalable data solutions using Azure technologies, including Azure Data Factory, Azure SQL Data Warehouse, Azure Databricks, and/or Azure Synapse Analytics. Proficient in programming languages like Spark (with either Python or Scala), SQL Experience with Databases like Sql Server, Teradata,...