Logistics Analyst, Inbound

3 weeks ago

Austin, United States Four Hands Full time
Logistics Analyst, Inbound

Department: Logistics

Employment Type: Full Time

Location: Austin, Texas

Reporting To: Karin Helgren

Description

Headquartered in Austin, Texas, Four Hands is the leading global designer and wholesaler of lifestyle home furnishings. We provide an elevated feel to the distinct pieces we design by blending styles, materials, and textures from all around the world.

Our Logistics department is essential for ensuring efficient supply chain operations and seamless coordination between suppliers, warehouses, and distribution channels, ultimately driving business success.

Whether it's partnering with suppliers, helping a customer with their delivery, or solving a challenging transportation puzzle, you'll never be bored when you're on the Logistics team. We look at shipping metrics, manage systems, and problem-solve, to ensure shipments deliver on-time, in full, while controlling freight costs. The best part? You'll collaborate with different teams and meet so many people along the way.

As a Logistics Analyst you will be responsible for working with ocean, truckload, and air carriers to negotiate rates, schedule shipments, and manage carrier performance through metrics and reporting. In addition, you will partner with Supply Chain, Warehouse, and Sales Operations teams, to create a reliable and scalable shipment and delivery experience for internal and external customers through data analysis, shipment documentation management, and excellent customer service.

In This Role
  • Facilitate reporting for the Inbound Logistics team and recommend actions to address carrier performance challenges
  • Develop and present carrier metrics and scorecards
  • Partner with carriers to resolve delivery issues
  • Create, update, and share shipment documentation for successful importation and US customs clearance
  • Partner with the Warehouse Operations team to resolve inbound inventory variances and publish monthly metrics
  • Collaborate with Supply Chain, Warehouse Operations, and other Four Hands teams to provide a predictable delivery experience
  • Propose and implement process change resulting in improved internal and external customers experiences
  • Identify cost saving opportunities and develop cost estimates
  • Uphold the Core Values and be a valuable member of the Four Hands team
  • Other duties as assigned by Management
The Ideal Person
  • Minimum 2 years in international logistics or supply chain experience
  • Bachelor's Degree
  • Experience working with freight forwarders, carriers, and customs brokers
  • General knowledge of shipment documentation for importation and customs clearance
  • Intermediate working knowledge of Microsoft Excel
  • Analyzes and interprets data results and communicates findings to the team
  • Ability to engage with internal stakeholders daily (Warehouse, Sales Ops, Supply Chain, Accounting)
  • Strong problem-solving skills
  • Excellent customer service and communication skills
  • Experience with Six Sigma, Lean or other Process Improvement Methodologies
  • Solid understanding of network optimization and analysis
  • Knowledge of Microsoft BI or other Business Intelligence solutions
  • Proven ability to use data to identity and implement process improvement opportunities

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