Operations Coordinator

2 weeks ago

Clearwater, United States MarineMax Full time
Job Information for Operations Coordinator

Are you looking for a career in the Boating Industry and not sure where to start?

The Operations Coordinator position is located at our Team Support office where we support all aspects of our store operations. The position is an apprenticeship to give you in-depth exposure to the MarineMax Culture as well as our Mission and Values. During the apprenticeship you will discover how your talent and passion come together and begin training for the next step in your career with MarineMax.

OVERVIEW: The Operations Coordinator is responsible for assisting the Director of Operations and the Operations team in rolling out new field enhancements, helping to develop SOPs for store and service processes, assisting customers to resolve problems, and assisting in training initiatives.

KEY TASKS:

  • Support the Director of Operations and assist with projects.
  • Provide support for training initiatives, including scheduling and supporting any training meetings or webinars.
  • Assist in the development of various Resource and Training Guides for the company, including helping to accumulate information, write and update, as well as coordinate version control of the documents.
  • Be a responsive resource for Managers in Stores to call for assistance.
  • Be proficient with IS programs such as Jostle, HubSpot, G2, Qlik, TM1 and Microsoft Office
  • Ability to prepare complex reports utilizing advanced Excel skills.
  • Ability to prepare complex Power Point presentations.
  • Use discretion in decision making on matters of significance pertaining to position.
  • Manage P-Card Reporting for assigned Executive Team.
  • Answer incoming customer support calls and assist in solving customer issues through local stores, escalating issues that cannot be solved at the store level.
  • Coordinate and manage internal initiatives for Sales Programs and provide support to Sales Team.
  • Manage FANS initiatives as directed, including store requests and monthly reporting.
  • Monthly reporting for Chairman's Circle, Top Gun and any other programs as requested.
  • Assist with annual meeting and awards trip planning.
  • Coordinate annual Habitat home build schedule and communication.
  • Other duties as assigned.
KEY RESULT AREAS:
  • Ability to work independently and with a team and make sound decisions.
  • Ability to develop, coordinate, and evaluate complex projects and activities.
  • Efficiently respond in a calm and effective manner to a variety of demands and projects.
  • Demonstrate effective and professional verbal and written communication skills.
  • Ability to establish and meet deadlines.
  • Establish and maintain good working relationships with all levels of the organization.
  • Always demonstrate World Class customer service internally and externally.
  • Use office automation tools to prepare a variety of documents, reports and records.

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