Operations Manager

2 months ago

Franklin, United States Altar'd State Full time

Position Overview

The Assistant Store Leader of Operations leads and supports the Store Leader by directing activities required to achieve all store goals, including best of class guest service, sales objectives, operating expenses, loss prevention, and merchandising presentation, while driving both associate and guest engagement. You will provide guests with exceptional service, through relationship building, product knowledge sharing, and presenting a clean, well-maintained store environment. Operations Leaders drive excellence through increasing sales, finding operational efficiencies, and developing top talent within their team.

People

  • Fosters a guest-focused team environment through driving volume and anticipating guest needs
  • Achieves excellent guest service by role-modeling company service standards
  • Proactively provides timely feedback to associates, rewards and recognizes performance to drive retention
  • Holds self and associates accountable for achievement of financial results and performance standards
  • Manages conflict and coaches by applying companys recommended processes, standards and guidelines
  • Empowers and involves associates in decision-making processes
  • Receives feedback and fosters dialog around solutions
  • Develops associates through an individualized approach by matching talent with tasks, delegating, and challenging on results
  • Fosters team commitment through support, relationship building, and recognizing individual contributions
  • Leads by managing through change and adversity
  • Makes recommendations on hiring, promotions, and terminations of team members based on performance

Process

  • Consistently meets or exceeds store and individual goals and contributes to the stores overall goals.
  • Engages our guests and make their shopping experience exceptional
  • Co-Leads floor sets/refresh management
  • Makes recommendations on hiring, promotions, and terminations of team members based on performance
  • Manages and oversee scheduling
  • Manages back of house organization
  • Manages shipment and product prep process (steaming, hanging etc.)
  • Plans and manages merchandise markdown process
  • Manages supply orders, maintenance & cleaning
  • Manages Inventory/Damages
  • Audits and manage banking & loss prevention systems
  • Trains new associates on operational processes
  • Co-manages payroll and responsible for stores financial performance
  • Responsible for decisions regarding store operations and planning
  • Controls workflow through successful planning and delegation
  • Executes task directives within designated time frames
  • Completes opening/closing procedures
  • Adheres to loss prevention practices and reports potential incidents to ensure shortage control in order to protect Company assets
  • Communicates effectively with executive team.
  • Must be able to lift & carry heavy boxes (up to 30 lbs)

Presentation

  • Utilizes and manages the use of weekly reporting to track, analyze and communicate business results and determine strategies to maximize sales
  • Interprets Home Office communication through Store Leader / District Leader partnership
  • Partners with the Visual District Leader and Visual Assistant Store Leader to oversee and manage the roll-out of floorsets, window sets, fixture placement and overall visual environment.
  • Maintains an awareness of brand aesthetic and relevance to the store environment and communicate with team
  • Communicates performance observations and offers feedback to the District Leader

Qualifications

  • 1 year Retail Management
  • Bachelors Degree preferred
  • Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location. Must be able to lift and carry 30 pounds regularly without assistance.

Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

We are proud to share that our associates have made us one of Fortune's Best Companies to Work For Recently, our team has received the following recognition:

  • #73 in Fortune 100 Best Companies to Work For 2023
  • #4 in Fortune Best Workplaces in Retail 2022
  • #93 in Best Workplaces for Millennials 2023
  • #34 in Fortune Best Workplaces for Women 2022
  • Seniority Level
  • Mid-Senior level
  • Industry
  • Retail
  • Employment Type
  • Full-time
  • Job Functions
  • Management
  • Skills
  • Financial Performance
  • Payroll Administration
  • Service Standards
  • Stairs (Construction)
  • Delegation
  • Retail Management
  • Communication
  • Store Management
  • Presentations
  • On Location

Screening questions

Preferred qualifications ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields.

Responsibilities

  • Establish and maintain business standards for accuracy, productivity and reliability
  • Manage the daily functions of the business
  • Prepare annual performance review and reevaluate processes
  • Ensure regulatory, compliance and legal rules are followed
  • Manage budget to align with goals of business

Qualifications

  • 3+ years of experience in a similar role
  • Proficiency with Microsoft Office
  • Strong organizational and communication skills
  • Strong ability to multitask
  • Comfort working with multiple groups within business

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