Front Desk Agent

5 months ago

Las Vegas, United States Holiday Inn Express Las Vegas Full time

Compensation Type:
Hourly

Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

Holiday Inn Express Las Vegas

5760 Polaris Avenue Las Vegas, NV 89118

Overview:

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Qualifications:
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

  • Front Desk Agent

    2 months ago

    Las Vegas, United States MGM Resorts International Full time

    Become one of the stars behind the S. H. O. W. and become part of the worlds most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race. THE JOB:As a Front Desk Representative, you will welcome our guests, a Front Desk, Agent, Hotel, Experience

  • Front Desk Hospitality Agent

    4 weeks ago

    Las Vegas, Nevada, United States Holiday Inn Express Las Vegas Full time

    Job Summary:The Front Desk Agent is responsible for providing exceptional customer service to all guests during check-in, throughout their stay, and at checkout. This includes answering inquiries, resolving issues, and ensuring a seamless experience for our guests.Key Responsibilities:Provide attentive, courteous, and efficient service to all guestsAnswer...

  • Front Desk Agent

    7 days ago

    Las Vegas, United States MGM Resorts International Full time

    The SHOW comes alive at MGM Resorts International. Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industr Front Desk, Agent, Hotel, Experience

  • Front Desk Agent- Westin Hotel

    6 months ago

    Las Vegas, United States Highgate Hotels Full time

    The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Answer inquires from g Hotel, Front Desk, Agent, Office Agent, Operations

  • Front Desk Agent

    6 months ago

    Las Vegas, United States Caesars Entertainment Full time

    Caesars Entertainment - Harrah's Las Vegas [Guest Service / Concierge] As a Front Desk Agent at Caesars Entertainment, you'll: Acknowledge, greet and converse in English with customers who approach the front desk; Give clear directions to guests; Complete required paperwork for various front desk transactions; Check guests in and out; Process all cash...

  • Front Desk Agent

    2 months ago

    Las Vegas, United States Canyon Ranch Wellness Resorts Full time

    Our Guest Relations Advisors are excited to greet our guests and inspire them to make the most of their Canyon Ranch experience. As a Guest Relations Advisor, youll challenge yourself by generating revenue and meeting sales goals by sharing informat Front Desk, Agent, Hotel, Relations, Guest

  • Front Desk Agent

    3 weeks ago

    Las Vegas, Nevada, United States Highgate Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Westin Hotel. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key ResponsibilitiesProvide attentive and courteous service to guests during...

  • Front Desk Agent

    1 month ago

    Las Vegas, United States Caesars Entertainment Full time

    Caesars Entertainment - Caesars Las Vegas [Guest Service / Concierge] As a Front Desk Agent at Caesars Entertainment, you'll: Acknowledge, greet and converse in English with customers who approach the front desk; Give clear directions to guests; Complete required paperwork for various front desk transactions; Check guests in and out; Process all cash...

  • Front Desk Clerk

    2 months ago

    Las Vegas, United States The Marcus Corporation Full time

    The Platinum Hotel is looking for a full time Front Desk Agent. We're the perfect team to join if you're looking for a non-union, non-smoking & non-gaming work environment. Located just 1 block off the strip, and 5 blocks from UNLV, you're guaranteed Front Desk, Clerk, Medical Receptionist, Hotel

  • Front Desk Agent l The English Hotel

    2 weeks ago

    Las Vegas, United States PM Hotel Group Full time

    Approach each guest interaction with the mindset of exceeding guest expectations. Embrace the hotel culture personifying it in daily interactions with guests and co-workers alike. Use a positive and clear speaking voice, listen to and understand requ Hotel, Front Desk, English, Agent, Computer

  • Front Desk Agent

    2 months ago

    Las Vegas, United States Donohoe Companies Full time

    Hampton Inn and Home2 Las Vegas Convention Center is always looking for the most qualified and experienced professionals in the industry. We invite you to view our current career opportunities and apply. Position Summary: Front desk agents assist with all aspects of guest services and present a positive impression of our hotel. They make room reservations,...

  • Front Desk Agent- Springhill Suites Las Vegas Convention Center

    3 weeks ago

    Las Vegas, United States Highgate Hotels Full time

    The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Answer inquires from g Front Desk, Suite, Agent, Spring, Hotel, Office Agent

  • Front Desk Agent P/T-Overnight Shifts Required

    2 months ago

    Las Vegas, United States Four Seasons Full time

    Four Seasons - 3960 Las Vegas Boulevard South [Guest Service / Concierge] As a Front Desk Agent at Four Seasons, you'll: Greet guests with a warm welcome and provide exceptional customer service; Check guests in and out of the hotel efficiently and accurately; Handle guest inquiries and requests promptly and professionally; Assist with reservations and room...

  • Front Desk Agent

    8 hours ago

    Las Vegas, United States Rio Hotel and Casino Full time

    WHAT YOU'LL DO The Front Desk Clerk will be responsible for setting the tone of arrival and departure for guests in a fast-paced environment by processing check-in and check-out transactions at the hotel. The transactions could take place in-person, on the phone, or at kiosk stations and Front Desk Clerks will be proficient in all options. Front Desk Clerks...

  • Front Desk Agent

    1 month ago

    Las Vegas, United States Downtown Grand Hotel and Casino Full time

    Job Summary: Provide an unsurpassed level of guest service while displaying an upbeat and positive demeanor. Register guests, settle guest accounts, answer phones, and attend to guest inquiries. Qualifications: One-year previous front desk experience preferred. Minimum one-year guest service experience with ability to provide courteous friendly and...

  • Front Desk Representative

    4 weeks ago

    Las Vegas, Nevada, United States Horseshoe LV Full time

    Job Summary: We are seeking a highly skilled Front Desk Agent to join our team at Horseshoe LV. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a seamless experience for our guests.Key Responsibilities:Be knowledgeable about all casino programs, promotions, activities, and...

  • Front Desk Agent

    6 months ago

    Las Vegas, United States Palette Hotels Full time

    Essential Duties and ResponsibilitiesAs a Front Desk Agent, hours of operation mid-shift and evening-shift. Assistance of Guests and Guest services to contribute to an overall exceptional experience from check-in through check-out. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the...

  • Hotel Assistant Front Desk Manager

    2 months ago

    Las Vegas, United States Tuscany Suites and Casino Full time

    ASSISTANT FRONT DESK MANAGERJOB OVERVIEW Located just minutes away from all of the excitement of the glittering Las Vegas Strip and Las Vegas Convention Center, Tuscany Suites & Casino provides guests with a relaxing getaway perfect for business travelers, a long weekend with friends or your next family vacation. We are looking for an Assistant Front Desk...

  • Hotel Front Desk Clerk

    3 months ago

    Las Vegas, United States LA Quinta Franchise LLC Full time

    Description We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you...

  • Boulder Front Desk Agent

    5 months ago

    Las Vegas, United States Golden Entertainment Full time

    Description: Summary: Works under supervision of Front Desk Supervisor. Responsible for checking-in/out hotel guests and assuring rooms are prepared & ready to assign to the hotel guests. Responsible for handling guests requests or complaints. Essential Functions: Maintain complete knowledge of and comply with all departmental policies/services and...