Restaurant Servers
4 months ago
Responsibilities:
- Perform all duties toward the goal of providing excellent guest service in an efficient manner.
- Follow all policy, procedures and service standards.
- Prepares facility for dining ensuring napkins, service plates and utensils are ready to go.
- Provide guests/members with menu info and specials
- Respond immediately and professionally to guest service issues and report the situation to the manager on duty.
- Accurately record and enter all food and beverage items in to the POS system along with any special dietary needs; pick up, garnish, and serve food and beverages promptly to guests; collect and process forms of payment; ensuring guest satisfaction throughout.
- Maximize sales by using menu knowledge and suggestive selling techniques helping patrons select food and beverages by offering cocktails and aperitifs; suggesting courses; explaining the chef's specialties; identifying appropriate wines; and answering food preparation questions.
- Responds to additional patron requirements by observing dining process.
- Maintains table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other needs
- Offer and serve alcoholic beverages while adhering to established alcohol policies protecting the property and patrons by adhering to sanitation, safety and alcohol control practices.
- Conduct themselves in a professional manner with the awareness that most actions and communications are within guest view.
- Ensure a congenial atmosphere.
- Maintain cleanliness of Dining Room and service areas.
- Complete assigned duties within each shift.
- Collect accurate payment from the guest and depositing the exact amount of sales.
- Develop and maintain positive communication and teamwork with all co-workers and supervisors: front and back-of-house.
- Concludes dining experience by inviting patrons to return.
- Perform other duties as assigned.
- Possess general math skills with the ability to be accurate and thorough
- Possess the ability to develop relationships and provide exceptional customer service
- Possess verbal communication skills with the ability to communicate effectively with guests, co-workers, and supervisors.
- Ability to learn menus items, specials, features, food, and beverages.
- Ability to provide guests with general property and area information.
- Server experience in comparable restaurant preferred.
- Must be at least 18 years of age.
- Experience lifting, balancing and carrying service trays shoulder height that weigh 40 lbs. a plus
- Ability to organize and prioritize while maintaining a calm and pleasant demeanor.
- Ability to absorb information quickly: Service procedures, dining room floor plan, and point of sales
- Certification in TIPS alcohol awareness program is required within 30 days of hire
- Must have Food Handler's card within 30 days from date of hire
- Must have cash handling within 30 days from hire
- Must be able to walk. Stand, lift and carry 40 pounds, bend, stretch and reach, climb stairs for 8 hour shift.
- Ability to work days, nights, weekends, holidays.
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