Technical Customer Support Specialist

2 weeks ago

Pittsburgh, United States Proofpoint Full time

It's fun to work in a company where people truly BELIEVE in what they're doing

*We're committed to bringing passion and customer focus to the business.*

**The Role**

We are seeking a Technical Customer Support Specialist to join our team at our Pittsburgh, PA office located in the Strip District.

Here in Proofpoint's Customer Support team, we take pride in delighting & empowering our customers by providing superior customer service and believe a friendly & helpful personality teamed with technical acumen are the keys to success.

As our customer-base continues to grow and our technology solutions are constantly updated, we strive to work efficiently & effectively in a fast-paced, rapidly changing environment. That means we also need to be excellent at multi-tasking and prioritizing.

As part of a quickly expanding support team, we each have the opportunity to become subject matter experts and Jacks (and Jills) of all Trades We value someone who can learn independently and quickly.

We also believe its important to have demonstrated the ability to work independently or part of a team. While most the work we do is independent, we work as a team to meet the needs of all of our customers using collaborative techniques with others on the team.

**Your day to day**

* Ensure high quality customer service and technical troubleshooting to both internal (Proofpoint Employees) and external customers (Administrators)

* Proactively research and integrate product changes into daily support process

* Maintain a consultative approach to customer support and program implementation

* Act as an intermediary between customers & internal teams to resolve escalated & technical issues

* Maintain the customer-facing knowledge-base documentation

* Perform other duties as assigned

**What you bring to the team**

* Bachelors degree in a technology-related program, or an equivalent combination of education and work experience

* At least two years of demonstrated success in customer support required, preferably supporting a SaaS product

* Must enjoy the rewards and challenges of a large dynamic, collaborative group

* Adaptive skills, learns quickly, asks questions, and solves and resolves independently

* High energy, confidence, and enthusiastic attitude

* Demonstrate innate customer care with strong verbal and written communication skills

* Demonstrate smart decision making with attention to detail

* Ability to identify resources and achieve exceptional customer satisfaction

* Ability to work at the Pittsburgh office location in the Strip District

**Why Proofpoint**

As a customer-focused and driven-to-win organization with leading-edge products, there are many exciting reasons to join the Proofpoint team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. As we continue to grow and expand globally, we understand that hiring the right people and treating them well is key to our success We are a multi-national company with locations in 10 countries, with each location contributing to Proofpoints amazing culture

*If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us*

*If you are a Colorado resident:*

Proofpoint carefully considers a wide range of compensation factors, including your background and experience. These considerations can cause your compensation to vary.

The hiring range for this position in the State of Colorado is typically:

Actual offer will be based on the individual candidate. Bonus, commission, and/or equity may be eligible for this position.

Additional benefits for this position can be found at .

*This statement is being provided in accordance with Colorado Pay and Benefit Disclosure required by sb19-968.*

locationPittsburgh, PA**People-Centric**

At Proofpoint, our people and the diversity of their lived experiences and backgrounds, thinking and perspectives, and work skills and experiences are the driving force behind much of our success.

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