Technical Support Specialist
3 weeks ago
Location:Pittsburgh, PA
FLSA Status:Non-Exempt
Employment Type:Full-Time
Reports To:Support Analyst Team Supervisor
SoftWriters is on a Mission to Save LivesAs a pioneer and market leader in long-term care pharmacy technology, we are proud to develop complex software and services that help pharmacies to deliver superior patient care to the most fragile population in the U.S.We are passionate about building the best company, achieving the #1 Top Workplace designation in Pittsburgh.We value quality, cultivating diverse teams, delivering successes and results, collaboration, innovation, thought leadership, integrity, teamwork, and growth.
As we grow in size and complexity, we face some distinct challenges that require outstanding leaders and problem solvers.Our culture and our people are our unique differentiator.If you are seeking to join a growing team and making your mark on our noble mission, then you have come to the right place
Overview:
The Technical Support Specialist is a high-energy, dynamic problem solver responsible for providing expert technical product support to clients and IT Partners. This role focuses heavily on helping customers troubleshoot, configure, deploy, and upgrade our API integrations and services in their nuanced Microsoft Windows environments.
Responsibilities:
- Customer Support:
- Field customer inquiries related to API features, functionality, and integration.
- Verify and triage bugs and API product issues.
- Troubleshoot, identify, and help to resolve network and security issues promptly to minimize downtime for the client
- Document installation procedures, configurations, and troubleshooting steps for reference and knowledge sharing.
- Engage in development discussions to create or improve internal processes and systems.
- Collaborate with development teams to ensure seamless installations and integration of applications with the web API.
- Provide practical, hands-on experience in supporting new and modified web application components.
- Troubleshoot issues related to API usage and connectivity
- Provide documentation and guidelines for API implementation
- Act as a client champion, maintaining a long-term perspective in client relations.
- Provide technical leadership in the maintenance and support impacts of strategic API design decisions.
- Keep up-to date with industry trends, API standards, and best practices
- Education: Bachelors degree Information Technology and/or equivalent education as well as experience in computer, software, or a related field
- Experience: Minimum of 2 years in technical customer support or a related field.
- Web Technologies: Proficiency in web application troubleshooting, including knowledge of IIS, SQL databases, and security practices.Experience with API management tools (e.g., Postman).Proficiency in RESTful APIs, JSON, and XML.
- Networking: Understanding of networking concepts (SMTP, TCP/IP, DNS, firewalls).
- Certifications: CompTIA A+ and CompTIA Network+ certifications preferred. Familiarity with X509 certificates is a plus.
- Customer-Centric Approach: Strong commitment to providing excellent customer service.
- Problem-Solving: Ability to analyze complex issues, think critically, and find effective solutions.
- Communication: Excellent verbal and written communication skills.
- Hybrid Work Environment:Comfortable working both remotely and on-site
- Experience with scripting languages (e., PowerShell) is a plus.
SoftWriters, Inc. is an equal opportunity employer.All qualified candidates will receive consideration for employment without regard for race, color, religion, gender, sexual orientation, national origin or citizenship status, age, disability, genetic information or veteran status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
-
Programmer / Technical Support Specialist
6 days ago
Pittsburgh, United States Synergy Staffing Full timePosition Summary: This person will be responsible for the implementation and programming of commercial intrusion, access control, fire and video systems. This individual will be a part of the Technical Services Group, which is responsible for providing technical support and final commissioning of client systems. Position Responsibilities: Provide...
-
Technical Support Specialist
3 days ago
Pittsburgh, United States edgecomputingassociation.com Full timeLocation Pittsburgh, Pennsylvania , United States Job Description A Technical Support Specialist will provide, via phone and/or remote-desktop, technical problem solving and claim resolution to customers by performing a diagnosis of issue while guiding customers through the claim filing process that gives them a resolution. Support and resolutions include,...
-
Software Support Specialist
3 weeks ago
Pittsburgh, United States All Lines Technology Full timeJob DescriptionJob DescriptionAll Lines Technology has an immediate opening for a Software Support Specialist in Pittsburgh! This person is responsible for providing Tier 2 management and support of devices. In addition, the Software Support Specialist is responsible for providing level 2 troubleshooting and warranty support to all stakeholders. This...
-
Software Support Specialist
2 days ago
Pittsburgh, United States All Lines Technology Full timeAll Lines Technology has an immediate opening for a Software Support Specialist in Pittsburgh! This person is responsible for providing Tier 2 management and support of devices. In addition, the Software Support Specialist is responsible for providing level 2 troubleshooting and warranty support to all stakeholders. This includes but is not limited to...
-
Software Support Specialist
7 hours ago
Pittsburgh, United States All Lines Technology Full timeJob DescriptionJob DescriptionAll Lines Technology has an immediate opening for a Software Support Specialist in Pittsburgh! This person is responsible for providing Tier 2 management and support of devices. In addition, the Software Support Specialist is responsible for providing level 2 troubleshooting and warranty support to all stakeholders. This...
-
Software Support Specialist
2 weeks ago
Pittsburgh, United States All Lines Technology Full timeAll Lines Technology has an immediate opening for a Software Support Specialist in Pittsburgh! This person is responsible for providing Tier 2 management and support of devices. In addition, the Software Support Specialist is responsible for providing level 2 troubleshooting and warranty support to all stakeholders. This includes but is not limited to...
-
Software Support Specialist
2 weeks ago
Pittsburgh, United States All Lines Technology Full timeAll Lines Technology has an immediate opening for a Software Support Specialist in Pittsburgh! This person is responsible for providing Tier 2 management and support of devices. In addition, the Software Support Specialist is responsible for providing level 2 troubleshooting and warranty support to all stakeholders. This includes but is not limited to...
-
Systems Support Specialist
1 week ago
Pittsburgh, United States NEP Group Full timePurpose: We are seeking a full-time Systems Support Specialist (IT) to provide help desk systems support to clients within the company. In this position you will serve as the initial point of contact for troubleshooting software, Laptop/PC hardware, and printer problems in a mixed OS environment. The ideal candidate could be a person with 2+ years of PC...
-
Systems Support Specialist
1 week ago
Pittsburgh, United States NEP Group Inc. Full timeJob DescriptionJob DescriptionPurpose:We are seeking a full-time Systems Support Specialist (IT) to provide help desk systems support to clients within the company. In this position you will serve as the initial point of contact for troubleshooting software, Laptop/PC hardware, and printer problems in a mixed OS environment. The ideal candidate could be a...
-
Systems Support Specialist
2 days ago
Pittsburgh, United States NEP Group Full timePurpose: We are seeking a full-time Systems Support Specialist (IT) to provide help desk systems support to clients within the company. In this position you will serve as the initial point of contact for troubleshooting software, Laptop/PC hardware, and printer problems in a mixed OS environment. The ideal candidate could be a person with 2+ years of PC...
-
Peer Support Specialist
2 weeks ago
Pittsburgh, United States University of Pittsburgh Full timeIn the role within the Division of General Internal Medicine, you will be working with an interdisciplinary and dynamic team focused on investigating and reducing substance use-related health disparities through improving access to harm reduction services and substance use treatment in both the health system and community-based settings. The scope of the...
-
Peer Support Specialist
2 weeks ago
Pittsburgh, United States University of Pittsburgh Full timeIn the role within the Division of General Internal Medicine, you will be working with an interdisciplinary and dynamic team focused on investigating and reducing substance use-related health disparities through improving access to harm reduction services and substance use treatment in both thehealth system and community-based settings. The scope of the work...
-
IT Support Specialist
4 weeks ago
Pittsburgh, United States AdvantageCare Rehabilitation Full timeJob DescriptionJob DescriptionThe IT Support Specialist position plays a key role in delivering outstanding technology support to our staff across multiple locations from our headquarters in the South Hills area.? The successful candidate will be able to perform the following: Responsibilities: Primary responsibility is delivering exceptional technology...
-
Peer Support Specialist
3 weeks ago
Pittsburgh, United States University of Pittsburgh Full timeMed-Medicine-Pennsylvania-Pittsburgh-( In the role within the Division of General Internal Medicine, you will be working with an interdisciplinary and dynamic team focused on investigating and reducing substance use-related health disparities through improving access to harm reduction services and substance use treatment in both the health system and...
-
Family Support Specialist I
3 weeks ago
Pittsburgh, United States Urban Strategies, Inc. Full timeJob DescriptionJob DescriptionTITLE: Family Support Specialist I REPORT TO: Senior Project Manager STATUS: Part TimeBACKGROUND: For nearly 40 years, Urban Strategies, Inc. has assisted residents and community stakeholders to design and implement a wide range of transformative projects in distressed U.S. communities. Our goal is to ensure that our all of...
-
Family Support Specialist I
2 weeks ago
Pittsburgh, United States Urban Strategies, Inc. Full timeJob DescriptionJob DescriptionTITLE: Family Support Specialist I REPORT TO: Senior Project Manager STATUS: Part TimeBACKGROUND: For nearly 40 years, Urban Strategies, Inc. has assisted residents and community stakeholders to design and implement a wide range of transformative projects in distressed U.S. communities. Our goal is to ensure that our all of...
-
Systems Specialist
3 weeks ago
Pittsburgh, United States Pennsylvania Western District Court Full timeMain content Job Details for Systems Specialist Court Name/Organization: Pennsylvania Western District Court Overview of the Position: Our IT Systems Specialist delivers tailored technical support to judges, chambers support staff, and clerk’s office personnel, offering expertise in IT systems, hardware, and software assistance. The Systems...
-
Electronic Resources Specialist
6 days ago
Pittsburgh, United States University of Pittsburgh Full timeThis position is responsible for the coordination, configuration, and administration of the institution's extensive electronic resources collections. This position is instrumental in supporting the research and learning needs of the university commun Electronic, Specialist, Diversity, Technical Support, Library, Technology, Education
-
Recovery Support Specialist
1 week ago
Pittsburgh, United States POWER Full timeJob DescriptionJob DescriptionOverview POWER's mission is to help women reclaim their lives from addiction and related emotional health issues and improve the well-being of future generations. We are an agency committed to providing quality gender-responsive, trauma-informed treatment and recovery supportive services to women with substance use and...
-
Field Technical Support Representative
1 week ago
Pittsburgh, United States Georgia IT Inc Full timeField Technical Support Representative Location: Pittsburgh, PA Duration: Long-term Rate: DOE US Citizens, GC, EAD ( H4, L2), E3 TN visa holders preferred, NO third party corp to corp accepted for this job Manages the on-site delivery software services, installation, and configuration for customer environments. The job solves various business systems,...