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Senior Storage Server Engineer

2 months ago

Burbank, United States Madison Square Garden Sphere Full time

**Senior Storage Server Engineer**

CAROUSEL_PARAGRAPH

* 14685

* Burbank, California

* Technology

* MSG Ventures, LLC

* Full Time

** Share Job**

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or ** Job Description**

**Role Summary**

The Senior Storage Server Operations Engineer is responsible for maintaining and optimizing Post Production, Pipeline, VFX, and Playback storage systems. This role works with design and engineering teams to support a studio-wide server/storage infrastructure. Ideal candidates will have a demonstrated track record of resolving complex issues that involve analyzing server/storage logs, troubleshooting hardware, and assuring maximum performance and storage availability. This role is a crucial member of the team monitoring and maintaining storage server health and assisting with data backup and archive as well as media management between multiple servers. The Senior Storage Server Operations Engineer will offer Level 2 and Level 3 server/storage support that includes operation and change management, fulfill requests such as hyperconverged infrastructure, NAS, SAN, cloud backup, and VMWare. This Engineer will examine, evaluate and monitor all incoming server/storage change requests in a mission critical post-production environment with an emphasis on meeting strict Production deadlines.

**Specific Functions/Activities Summary**

Ensure that bare metal and VMware systems are optimized for the utilization of NAS storage and resource allocation.

Identify and repair the internal errors and capacity management of all virtual environments.

Responsible for documenting and maintaining Hyperconverged Infrastructure drawings and equipment lists accurately and document all infrastructure changes.

Conduct a periodic review of upgraded system firmware, application software, and patching of the OS on all storage devices.

Create production support availability, outages, Runbooks, Process documentation and status reports. Work in coordination with other support teams to recognize and record monitoring and measurement requirements. Provide administration and reporting services in the areas of incident and problem management.

Create a program to visualize the performance of the storage infrastructure, monitoring for health and reporting on problem areas

Day-to-day server/storage performance monitoring, troubleshooting, and fault analysis; hardware troubleshooting and repair

Trouble ticket generation and response; monitoring interface and escalations

Deployment and maintenance of server/storage monitoring, analysis, and reporting tools

Installation and maintenance of server/storage hardware and software

Participate in a 24x7 call-out rotation

**Qualifications**

At least 8 years of enterprise infrastructure operations experience applicant must be hands on keyboard with the ability to technically troubleshoot server/storage related outages

Previous experience at an enterprise level company supporting all infrastructure with absolute fault tolerance in mind

Proven hands on experience deploying various tool sets which support monitoring and alerting across diverse platforms has integration experience working with event correlation platforms and ticketing systems such as ServiceNow

5 years of vendor management experience preferred but not required

10 years of working with high performance systems platforms such as compute, storage, data centers and automation

Experience with advanced server/storage operations utilizing various product platforms such as VMWare, Teradici, AWS, Azure, EMC, NetApp and Qumulo

Bachelors degree in engineering, computer science or computer engineering is preferred or equivalent experience

**The Company requires that all individuals, subject to certain limited exceptions, be fully vaccinated against COVID-19. The Company will consider requests for reasonable accommodations regarding this requirement.**

**Education**

Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.

**Company Overview**

With MSG Sphere, we are creating an entirely new medium that will deliver immersive entertainment experiences at an unparalleled scale. Beyond a venue, Sphere is a multi-sensory platform with experiential technology programming directly to your senses. You will see in ways never imagined, hear with every fiber of your being, and experience like never before. To deliver on this promise, we are building the largest immersive venue in the world, MSG Sphere at The Venetian in Las Vegas, with a second Sphere venue planned for London, pending necessary approvals. To create immersive experiences, and content unique to Sphere, we are growing our full stack creative, experience, design, production and engineering team across our Burbank studio in Los Angeles and Ventures headquarters in New York.

**EEO Statement**

At MSG we value diversity and are looking for extraordinary employees of all backgrounds MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.