Customer Service Lead

2 months ago


Milwaukee, United States MOD Pizza Full time

MOD Restaurants make pizza to serve people, to contribute to a world that works for and includes everyone. We believe companies can and should be a force for good in the lives of the people they employ and the communities they serve.
Because at MOD we don't just make pizzas. We make pizzas that make the world a better place - a world where doing the right thing has far-reaching ripples, where people are at the heart of every decision and were pizza powers possibility.

Compensation: $13.50 / hour + an incredible tip share program. Our Restaurant Shift Supervisors average almost $4/hour in tip earnings

Restaurant Captains - Shift Supervisors are also eligible for:

Paid sick time

Paid Vacation

FREE Food pizza and salad, and beverages

Discounted pet insurance and gym membership

Free Counseling Sessions

Medical/dental/vision/basic life/disability

401(k) retirement

Summary

As a part of our Restaurants Leadership team, Shift Supervisors direct the Squad Crew to deliver amazing pizzas and salads to our guests with radical style and personalization. You set the example of what it means to serve, what it means to create a place and platform were everyone can experience pizza that is personal.

You will lead the making of pizzas for the veggie pilers, the pepperoni perfectionists, and the plant-based pioneers. Pizzas built for the carb cutters and the culinary experimentalist. Together we're creating an experience were pizza is personal, and everyone belongs.

Over 70% of MOD Leaders are promoted internally. When we say everyone belongs it means support our employees reaching for what's possible. United by a love of great food and good mentorship, our Squad helps each other get to where they are going.

Because at MOD; ALL PIZZAS ARE WELCOME

Key Responsibilities

  • Be an example of MOD values and behaviors and exemplify a service mindset through effective leadership
  • Help create a MOD vibe that our customers expect
  • Coach Shift Supervisors to keep the energy high and create a positive vibe on the shift
  • Demonstrate, train and coach Squad in all methods for accomplishing store tasks
  • Demonstrate knowledge of all Operational Standards and resources
  • Partner with General Manager to engage the board community of our restaurant
Required Qualifications
  • Minimum of 1 year of customer service or restaurant leadership
  • Experience successfully leading, coaching, training, and motivating front line employees
  • Ability to think strategically and act tactically
  • Ability to stay calm and focused in busy restaurant operations
  • Must be at least 18 years old


At our table, everyone has a place. Explore your inner pizza enthusiast and feel right at home. Apply today to work in a restaurant that is a movement.

This job posting is not intended to be exhaustive. Other related duties may be assigned to meet the ongoing needs of the organization. At MOD, we believe in creating a world that works for and includes everyone. To request a reasonable accommodation to complete an application, job interview, and/or to otherwise participate in the hiring process, please contact applicantADA@modpizza.com. MOD is a fair chance employer. Los Angeles County qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Stories From The Journey

Nearest Major Market: Milwaukee
Job Segment: Food Service, Chef, Culinary, Hospitality, Operations
  • Customer Service

    1 month ago


    Milwaukee, United States Oxygen Service Company Full time

    This position will be apart of the Customer Service Team and will be responsible for providing exceptional customer service and support to some core accounts as well as the Sales department. This will include generating quotes, directing/taking incoming calls, providing follow up with customers, maintaining customer relationships and answering questions,...


  • Milwaukee, United States Peoples State Bank Full time

    LOCATION: West Allis, occasionally help cover other local Milwaukee branches as needed HOURS: Monday through Friday 8-5 PM Are you passionate about providing top-notch service to customers? As a Full Time Customer Service Representative III/Lead at Peoples State Bank, you'll have the exhilarating opportunity to showcase your exceptional customer service...

  • Customer Service

    6 days ago


    Milwaukee, United States MRA Recruiting Services Full time

    Job Title: Customer Service Company: Oxygen Service Company Location: Appleton or Milwaukee, WI Reports To: Customer Experience Manager Job Status: Non-Exempt Purpose of the Position: The Customer Service team is responsible for providing exceptional customer service and support to core accounts and the Sales department. This will include generating quotes,...


  • Milwaukee, Wisconsin, United States HMSHost Full time

    Customer Service Representative Job SummaryThe Customer Service Representative is a key member of the HMSHost team, responsible for delivering exceptional customer experiences in our stores. This role involves providing assistance to customers, handling inquiries, and ensuring that our service standards are met.Key Responsibilities:• Provide customer...


  • Milwaukee, Wisconsin, United States Midwest Refrigerated Milwaukee, Inc. Full time

    Job DescriptionMidwest Refrigerated Services is a leading provider of refrigerated logistics services for the food industry. Our company operates a large network of refrigerated warehouses, distribution centers, and cross-docking facilities across the Midwest region.Job SummaryWe are seeking a highly motivated and detail-oriented Customer Account Specialist...


  • Milwaukee, United States Uline, Inc. Full time

    Customer Service Department ManagerPay from $80,000 to $90,000 per yearKenosha Branch12355 Uline Way, Kenosha, WI 53144Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers...


  • Milwaukee, Wisconsin, United States Milwaukee Electronics Corporation Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Milwaukee Electronics Corporation. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide detailed and accurate...


  • Milwaukee, United States Sixt Full time

    Company DescriptionJob Description Who we are: Sixt Rent a Car stands for exciting mobility and customer tailored solutions. We lead with innovation, high-quality customer service, premium products and a seamless rental experience. With nearly $3 billion in revenue and a presence in over 100 countries worldwide, it is no wonder we are a global leader in the...


  • Milwaukee, United States QCHI Full time

    LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team This position will be located at Store 0253 8360 W Brown Deer Rd Milwaukee, WI 53223. The Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person We are looking for a team player...

  • Customer Service

    4 weeks ago


    Milwaukee, United States Hatch Staffing Full time

    Our Customer Service Specialist will be responsible for assisting our customers by providing quotes, order status, and responding to customer concerns, issues, and questions. You will also enter, route, and expedite orders as needed. Accountabilities Customer Service, Application Engineer, Retail, Staffing, Customer, Technical


  • Milwaukee, United States Sixt Full time

    Company DescriptionJob Description Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting...


  • Milwaukee, United States The Auto Club Group Full time

    It‘s a great time to join AAA The Auto Club Group!JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARDJob Type:Full timeExempt/Non Exempt:HourlyJob Description:Position DescriptionWhy Choose a Career with the AAA The Auto Club Group (ACG)* Established brand that has been around for over 100 years. Our members know and trust us!* Branch Offices house...


  • Milwaukee, United States Uline, Inc. Full time

    Customer Service Manager - SystemsKenosha Branch12355 Uline Way, Kenosha, WI 53144Leading the way with legendary customer service - at Uline! As Systems Manager for our Customer Service department, ensure the tech tools our reps rely on are running smoothly and efficiently! Direct a team of application testers and identify opportunities for system...

  • Customer Service Rep

    1 month ago


    Milwaukee, United States Milwaukee Electronics Full time

    ESSENTIAL DUTIES AND RESPONSIBILITIES:Provide detailed, accurate, and timely information to customers regarding: Purchase orders and scheduling Returns and credit processing Forecast maintenance Quotations New product Development Customer records Primary point of contact via email, phone and in person for customers. Review customer requests and orders...


  • Milwaukee, Wisconsin, United States Penske Full time

    Penske is seeking a Customer Service Representative Fueler Washer to join their team. The ideal candidate will have excellent communication skills and be able to handle incoming sales and customer service calls in a fast-paced environment.Key Responsibilities:Handle incoming sales and customer service callsExplain sales procedures and respond to...


  • Milwaukee, Wisconsin, United States Penske Full time

    Penske Job OverviewAs a Customer Service Representative at Penske, you will be responsible for handling incoming sales and customer service calls in a busy Corporate Sales Center. Your key responsibilities will include explaining sales procedures, responding to customer inquiries, and inputting customer information into the Salesforce.com database....


  • Milwaukee, United States Argus Technical Services Full time

    Customer Service Specialist jnfDuties and Responsibilities: 1. Communicate with customers by phone, fax, and email as directed by Director of Sales 2. Enter customer orders and attach customer original documents 3. Coordinate customer order process with internal departments, including Purchasing, Accounting, and Shipping/Receiving. 4. Expedite and track...


  • Milwaukee, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in need of a Customer Service Representative based in Wauwatosa, Wisconsin. This role involves addressing customer inquiries, processing customer applications, and maintaining accurate customer records. This is a long-term contract role where you will be interacting with customers through various channels and contributing...


  • Milwaukee, Wisconsin, United States Symmetry Financial Group - Gary Uyemura Full time

    Unlock Your Earning PotentialAre you ready to take your career to the next level and build a business that generates system-driven income?At Symmetry Financial Group - Gary Uyemura, we're seeking ambitious individuals to join our team as Customer Service Representatives. As a key member of our team, you'll have the opportunity to work with clients who are...


  • Milwaukee, Wisconsin, United States INTERNATIONAL COMMERCE & MARKETING CORPORATION Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, accounts, and vendors.Key Responsibilities:Respond promptly to customer inquiries and resolve issues in a timely and...