Customer Service Lead Specialist

1 week ago


Milwaukee, Wisconsin, United States Squishable Full time

About Our Team

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We're a close-knit team of designers, artists, pop culture-fanatics, and lovers of all things adorable at Squishable.com, Inc. Together, we create the cutest, cuddliest, (and sometimes downright unusual) plush and lifestyle products in the world.

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As a Retail Sales Lead, you'll play a key role in shaping the voice and character of the Squishable store experience. You'll work closely with the Store Manager to ensure sales strategies align with Company priorities and values.

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What You'll Do

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  • You'll lead by example, enforcing sales strategies, initiatives, and growth across all categories.
  • Productivity Management: You'll hold self and sales team accountable for personal sales.
  • Develops both individual and team product knowledge skills-Stay up-to-date on all current Squishable in store products.
  • Act as a brand ambassador in the local market/mall to drive brand loyalty and business.
  • Solution-oriented and forward thinking in resolving customer issues.
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Your Qualifications

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  • Two plus years of relevant supervisor experience in a high volume, fast paced, challenging and creative customer facing environment.
  • Possess a passion for people and dynamic leadership skills.
  • Exceptional organizational and communication skills.
  • Willing to work a flexible schedule including early mornings, nights, overnights, weekends, and holidays as needed.
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Benefits

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Salary range is approximately $14-$16 per hour based on location and experience.



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