Application Support Specialist

3 weeks ago

St Louis, United States Irca Group Full time

The Irca Group is an International Leader in high quality finished and semi-finished ingredients for the bakery, pastry, and ice cream markets. With a solid history of over 100 years in the industry, the Group has its headquarters in Italy (Gallarate) and a strong global footprint with 23 production sites and over 2000 employees in Europe, the United States and Vietnam.

Our core product categories include chocolate, compounds, chocolate decorations, sprinkles, creams, pastry mixes, gelato ingredients, nuts and candied fruit. The most recent acquisition of Kerry Sweet complements our existing categories with the addition of sweet particulates, chocolate confections, inclusions, variegates and frozen fruit purees.

Through its 8 key brands (IRCA, Dobla®, in2food, Via Degli Orsini, JoyGelato, RaviFruit, Cesarin and Anastasi®) the IRCA Group offers an unparalleled "one-stop shop" approach for delivering quality solutions to all ingredients needs, through a broad range of innovative products. We offer every day and seasonal solutions to 3 macro channels: Gourmet, Food Manufacturing and Consumer Product (Retail). "Extraordinary made simple"

PURPOSE

We are seeking someone open to working remote and ok with some travel to our sites in MO, GA, and IL.

Application Support Specialist, you will be responsible for installing, configuring, maintaining, and supporting software used by Irca. This includes running maintenance, enhancing applications and identifying bugs. This also include helping to synchronize evolving business needs with technology solutions and capabilities. These activities can be done remotly for the most part. You will also provide on-site support to our Illinois or Missouri plant as needed. You will be responsible for handling initial incident and service requests for the IT department, and escalating requests when needed. You will facilitate the handling of outsourced tickets with our IT partners. You will support the organization's users by performing troubleshooting techniques; maintaining services, applications; and by procuring, configuring, and maintaining software assets. You will maintain clear and organized documentation on IT processes and procedures, incident resolutions, applications, and services. You must be proficient, organized, and passionate about learning new technologies and services.

$1 - $1 a year

JOB RESPONSIBILITIES

§ Logging all IT solutions that the company is using and providing seamless support as tasks arise.

§ Handle request for guidance or configuration of applications, such as Salesforce, Optiva, Intelegent Authoring, and Smart EMP; including the associated integrations.

§ Facilitate, monitor, and manage AMS vendor support.

§ Build and enhance dashboards and reporting in Salesforce.

§ Provide technical support and troubleshooting problems with existing applications.

§ Test and rollout required updates as needed so the system is constantly working with the latest version for usability and security.

§ Schedule system upgrades to minimize the potential downtime of applications.

§ Help adopt new applications by first installing, configuring and then testing the solution before it is rolled out in a production environment.

§ Maintain application test environments.

§ Create reports on project status, including development time lines and identifying potential problems that may cause delays in completion.

§ Communicate with internal customers to clarify requirements and ensure satisfaction with results.

§ Help synchronize business needs (Sales, R&D, Regulatory, Operations, etc.) with technology solutions and capabilities by making recommendations.

§ Prepare proposals for new software development projects.

§ Support software migration and integration projects as needed.

§ Develop training documentation and videos for applications.

§ Set up and maintain users and roles in applications.

§ Handle Master Data Management requirements as needed.

§ Evaluate applications for security risks.

§ Build out and maintain the application knowledgebase in the ticketing system.

§ Provide onsite infrastructure support as needed.

JOB SKILLS & QUALIFICATIONS

§ High School Diploma, GED, or equivalent

§ 2-4 years prior IT Application Support experience or similar IT role

§ 2-4 years prior expereince working for manufacturing companies

§ 2-4 years prior proven hands on SDLC experence

§ Proven hands on experience with diagnosing and resolving application technical issues

§ Excellent communication skills; English

§ Excellent problem solving skills

§ Outstanding organizational and time management skills

§ Oustanding customer service skills

§ Experience with Salesforce or simular CRM application

§ Demonstrated knowledge of commercialization workflows

§ Ability to travel

PREFERRED

§ Experience with Infor M3 and/or Optiva

§ Experence migrating applications

§ Experience with Microsoft 365, Microsoft Azure, and Microsoft IIS

§ Process improvement certification like Lean or Six Sigma

§ Change management certification like Agile

Why Join UsIrca Group offers career growth opportunities as well as competitive compensation and benefits: Medical, Dental, & Vision, 401(k) matching, Paid Vacation, Sick Time, and Holidays, Employee Education Tuition Reimbursement Program

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