Ski School Call Center Agent

3 months ago

Bretton Woods, United States Omni Hotels Full time

Location:

Mount Washington Hotel

As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious dcor.

Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.

Job Description:

The Ski Sales Call Center Agent plays a crucial role in driving sales and managing reservations for all ski school points and services, while delivering exceptional guest service in line with Omni Service Standards.

Join our team and earn a free ski pass at Bretton Woods

*Now hiring for November 2024*

Associate Benefits:

  • Free ski pass at Bretton Woods for new Associates and eligible household members.
  • Discounted lift tickets for friends and family
  • 25% off resort amenities including retail, food, spa, etc.
  • Travel discounts to other Omni locations, theme parks, preferred access tickets, national retailer discounts
  • Free golf during the summer season
  • 401(k) Retirement Plan matching, pre-tax health savings, flexible spending accounts, tuition reimbursements, pet insurance, preferred access tickets, etc
  • Excellent training and professional development
  • Full-time positions eligible for full benefits package including Medical, Dental, Vision, telemedicine, EAP, ST & LT disability
  • Leadership development programs, diversity and inclusion programs, work life balance
  • Refer a friend and earn up to $500

The role of the Ski Sales Call Center Agent is to Sales and reservations for all ski school sales points and reservation services.

Responsibilities:
  • Provide the best guest service based on Omni Service Standards.
  • Daily set-up, operation and cleanliness of Ski School and Hobbits/ Sales desk and Call center.
  • A complete understanding of all Ski School Programs and products and how to sell them to our guest.
  • Be able to make cash, credit card transactions.
  • Administer daily computer system opening and closing in RTP station.
  • Frequently assists guests in resolving queries regarding all departments in the ski area including (but not limited to) lifts, ticket/pass sales, rental/repair services, F&B Outlets, retail, Ski School and Hobbits and Ski Patrol.
  • Responsible for distributing information to guests and associates for all aspects of the ski area such as; trail conditions, events and activities, lift opening and closings
  • Input of Instructor schedules and making schedule changes in RTP.
  • Tracking training for staff training in RTP.
  • Administer daily closing cash outs and balancing end of day deposits.
  • If you are a trained instructor you may be asked to teach a lesson.
  • Have a clear understanding of all resort and ski school policies and procedures based on Omni Resorts standards and staff manual.
Qualifications:
  • Must have excellent customer service skills
  • Must be able to work weekends and holidays
  • Previous cashier/guest service experience preferred

Omni Hotels and Resorts is an equal opportunity employer.

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