Operations Manager

3 weeks ago

Knoxville, United States A Head For Profits Full time
WE LOVE BEER

Our company motto is "TRUST us for the Perfect Pint."

Our mission is to provide great-tasting draft beer to the consumer the way the brewmaster intended and to grow the sales of draft beer in the markets we serve.

Position Overview

The position of Operations Manager (OM), is an assistant management position that reports to the District Manager (DM) or Regional Director (RDO), in charge of a specific market, located within a defined area of the country. The OM is responsible for overseeing daily operations, performance, and meeting operational obligations as defined by AHFP and directed by the District Manager/RDO.

Responsibilities include managing daily operations, human resources, contractual obligations, and maintaining strong relationships with brewers, wholesalers, and retail clients. This role also provides direction, leadership, and oversight to all Technicians within the market.

This position will have numerous subordinates and the total may vary as determined by the District Manager/ RDO.

This position will report directly to the District Manager/ RDO but will have accountability to the executive team, ownership, operational partners, and to other key executive personnel.

Position Requirements
  • Excellent interpersonal, Organizational and communication skills
  • Competent in managing to budget and financial expectations
  • Proven leadership and Team Building Skills
  • Supervisory and Management experienced
  • Working knowledge of beverage dispense systems
  • Ability to learn and retain product-specific information and utilize the information to position the features and benefits to the customer
  • Must be mechanically inclined
  • Be results-driven and self-motivated
Position Responsibilities
  • Manage the varying personnel as defined above on an ongoing basis. The Operations Manager will work closely with the Draft Quality Technicians on an ongoing basis by providing guidance, management, and day-to-day operational support.
  • This position will be held accountable to the overall operational requirements and performance obligations assigned to the market.
  • Responsible for line cleaning route coverage on an as-needed basis to ensure operational continuity and customer satisfaction
  • Provide quality leadership, constructive problem-solving, and creative solutions in all management categories while upholding AHFP Core Values.
  • Manage the team through coaching, mentoring, and career development.
  • Manage all required tools and technologies as deemed necessary
  • Work closely with the DM, RDO, and other Executive staff to execute the vision, goals, budget, and overall business plan for sales.
  • Work closely within the market to evaluate market trends and gather competitive information, identify trends that affect current and future growth of sales and profitability. Communicate important information to the DM
  • Evaluate personnel and departmental needs on an ongoing basis.
Education / Experience
  • Associate's degree (preferred) and/or three years of successful management experience, preferably in the hospitality segment.
  • 3 years in related industries
  • Strong experiences in the beverage dispense Industry preferred
Travel
  • Travel is required on a limited basis. Localized travel is expected and annualized travel for meetings and training should be anticipated as a regular part of this position. Travel will encompass the defined market but also AHFP's corporate offices periodically.
Tools and Equipment Used
  • Personal computer, e-mail, copier, fax, phone, tape measure and other standard office equipment.
Working Hours
  • Hours may vary and may occasionally require evening and weekend work depending on business needs.
Benefits
  • A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs, and a commitment to work/life balance through our paid time off (PTO) programs, paid company holidays
  • Enrollment into our "Stop the Slip" safety program where you receive non-slip shoes.
  • Eligibility for health, dental, and vision coverage is subject to a 60-day waiting period.
    • AHFP pays a portion of the employee's monthly medical insurance premium to offset the cost of their plan
    • Free telemedicine through First Stop Health is provided to employees and their immediate family members who enroll in health benefits
  • Use of an AHFP-owned cell phone with minutes and data paid.
  • Reasonable relocation assistance is available
  • Bi-annual performance reviews with pay increases + growth opportunities
  • Company vehicle with gas card and maintenance
Salary
  • Starting at $45,000 per year + growth opportunities

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