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Driveway Customer Service Agent

3 months ago

Dallas, United States Driveway Full time

Driveway Customer Service Agent - Sell (Plano, TX) page is loaded **Driveway Customer Service Agent - Sell (Plano, TX)**

**Driveway Customer Service Agent - Sell (Plano, TX)**

locationsDriveway Care Center - Dallas, TX time typeFull time posted onPosted 6 Days Ago job requisition idR26628 **Driveway**

Lithia & Driveway (NYSE: LAD) is one of the largest personal transportation solutions in the United States and is among the fastest-growing companies in the Fortune 500 (#231 in 2021). Headquartered in Medford, Oregon, Lithia is the second-largest automotive retailer with 300+ dealerships and $13+BN in annual revenue.

We believe in the need to deliver to a customer what they want, the way that they want it and we are looking for team members to help make that a reality. Lithia's Digital Innovation Lab (Located in Portland) the Engineering, Product, and Design teams behind Driveway.com are working towards establishing a digital national B2C brand and developing breakthrough new ways to leverage digital technology within the automotive industry.

Driveway is the only online car retailer that puts you in complete control. Whether youre buying a car, selling your car or getting serviceyou can make it all happen from the palm of your hand, at Driveway.com.

We are car buying, selling and service for the modern age with zero haggling, delivery for all car purchases, inventory from around the country and a generous 7-day guarantee that puts you squarely in the drivers seat.

**Customer Service Agent - Sell**

The Customer Service Agent - Sell is responsible for delivering customer website support and coordinating customer vehicle purchases.

The Customer Service Agent - Sell reports to the Driveway Sell Supervisor.

**Responsibilities**

* Driveway website concierge/brand promise expert

* Set appointments & meet specified monthly targets and goals

* Establishes and attains goals developed by the management

* Attain daily Metrics

* Customer Concierge

* Coordinates pick-up of purchased vehicle from customers home.

* Coordinates virtual inspection using our inspection application

* Answers questions and helps move the digital transaction process forward

* Communicate effectively with customers through chat, phone, and CRM/email

* Maintain activity log

* Complete vehicle purchases:

* Complete pre-inspection check sheet on all vehicle offers

* Verify vehicle payoff

* Vehicle history report

* Verify required customer documents

* Verify register owner

* Other duties as assigned

* Extra earning potential

**Skills and Qualifications**

* Strong attention to detail

* Excellent communication skills

* Time management

* Active listening skills

* Critical thinking

**Competencies**

* Does the right thing, takes action and adapts to change

* Self-motivates, believes in accountability, focuses on results, makes plans and follows through

* Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results

* Thrives on a team, stays positive, lives our values

**Physical Demands**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*

* Up to 1/3 of time: standing, walking, lifting up to 25 pounds

* Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing

**Reasonable accommodations may be made to enable individuals to perform the essential functions.*

NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.

****

****We offer best in class industry benefits:****

* Competitive pay

* Medical, Dental and Vision Plans

* Paid Holidays & PTO

* Short and Long-Term Disability

* Paid Life Insurance

* 401(k) Retirement Plan

* Employee Stock Purchase Plan

* Lithia Learning Center

* Vehicle Purchase Discounts

* Wellness Programs

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.