Reservationist-Customer Service Rep
3 weeks ago
MissionCustomer Service RepresentativeJob Summary The Customer Service Representative will be responsible for executing daily customer service objectives and handling passenger trip reservations. This role requires consistent communication with ADA passengers, the general public, and coordination with dispatchers and schedulers. Additionally, the position includes providing backup support for dispatchers, schedulers, and customer service. The ideal candidate must demonstrate the ability to de-escalate high-energy situations, deliver exceptional customer service, listen carefully to customer requests, accurately book reservations, exhibit patience with ADA assistance needs, and handle multiple tasks simultaneously.Job Responsibilities•Respond to passenger inquiries regarding trip reservations, cancellations, and general transportation-related questions for both TransAID and fixed-route services.•Perform accurate data entry tasks.•Conduct follow-up calls to passengers as part of regular duties or when required by schedule changes.•Communicate any passenger trip changes promptly to scheduling and dispatch teams.•Maintain precise records and organize appropriate filing systems.•Ensure effective communication with management regarding any scheduling or passenger-related issues.•Manage multiple tasks efficiently and with a high degree of accuracy.•Provide exceptional customer service to passengers, dispatchers, schedulers, management staff, and operators.•Maintain a professional telephone demeanor and adhere to office-appropriate attire at all times.•Perform any other related duties as assigned.Education and Experience•A minimum of two (2) years of experience in reservations or clerical work within a customer service environment.•High School diploma or equivalent is required; additional education is a plus.Knowledge/Skills/Abilities•Strong familiarity with the Americans with Disabilities Act (ADA) of 1990, including its laws and procedures.•Proficiency with computer systems related to demand response transportation services.•Solid knowledge of modern office equipment, procedures, and computer operations.•Demonstrated interpersonal and customer service skills.•Excellent verbal and written communication, as well as decision-making abilities.•Proficient in using computers, telephones, standard office equipment, and managing files.•Ability to perform in a fast-paced environment with consistent accuracy in booking trip reservations.•Demonstrate sensitivity and respect when interacting with a diverse group of individuals, including the elderly and persons with disabilities.•Must maintain a stellar attendance record.•Ability to speak and understand English clearly; bilingual skills are a plus.Note: Candidates must meet the above qualifications to be considered for the position. All requirements will be strictly enforced to ensure the highest level of service and efficiency
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Reservationist/Call Center
3 weeks ago
Winston-Salem, United States RATP Dev USA Full timeDescriptionCustomer Service RepresentativeJob SummaryThe Customer Service Representative will be responsible for executing daily customer service objectives and handling passenger trip reservations. This role requires consistent communication with ADA passengers, the general public, and coordination with dispatchers and schedulers. Additionally, the position...
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Reservationist/Call Center
3 weeks ago
Winston-Salem, United States RATP Dev USA Full timeDescription Customer Service Representative Job Summary The Customer Service Representative will be responsible for executing daily customer service objectives and handling passenger trip reservations. This role requires consistent communication with ADA passengers, the general public, and coordination with dispatchers and schedulers. Additionally, the...
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Reservationist-Customer Service Rep
3 weeks ago
Winston-Salem, United States RATP Dev USA Full timeMissionCustomer Service RepresentativeJob SummaryThe Customer Service Representative will be responsible for executing daily customer service objectives and handling passenger trip reservations. This role requires consistent communication with ADA passengers, the general public, and coordination with dispatchers and schedulers. Additionally, the position...
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Customer Service Team Member
1 month ago
Winston-Salem, United States McDonald's Full timeMcDonald's - 1460 TRADE MART BLVD [Counter Attendant / Crew Member] As a Customer Service Rep at McDonald's, you'll: Greet and welcome customers to the restaurant; Assist customers with their order with great service both in Drive- Thru and dine-in; Collaborate with the rest of the team ensuring the facilities are clean and organized; Ensure customers are...
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Customer Service Team Member
2 weeks ago
Winston-Salem, United States McDonald's Full timeMcDonald's - 290 S STRATFORD RD [Counter Attendant / Crew Member] As a Customer Service Rep at McDonald's, you'll: Greet and welcome customers to the restaurant; Assist customers with their order with great service both in Drive- Thru and dine-in; Collaborate with the rest of the team ensuring the facilities are clean and organized; Ensure customers are...
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Retail Customer Service
2 months ago
Winston-Salem, United States Kangaroo Express Full timeKangaroo Express - 4001 Brownsboro Rd - [Retail Associate / Team Member] As a Retail Customer Service Rep @ Kangaroo Express, you'll: Greet customers; Run the register; Cashier; Make purchase suggestions; Work with the food program; Be working around the store (inside and out) in many different areas to help maintain high standards for store appearance and...
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Customer Service Representative and Dispatcher
4 weeks ago
Salem, United States CRH Full timeCRH - RiverBend Materials [Customer Service Representative] As a Customer Service Rep at CRH, you'll: Assist customer with product questions, ordering, order tracking, complaints and problems; Enter orders into system for billing and delivery; Prepare quotes and coordinate mailings of literature and samples; Coordinate delivery schedules with dispatch; Build...
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Customer Service Assistant
3 weeks ago
Winston-Salem, United States WestRock Full timeAs a Customer Service Assistant, you will represent Smurfit Westrock to the customer and act as a liaison between the Customer, Sales, and the operations team. You will develop and utilize a diverse knowledge of products, production planning, logisti Customer Service, Service Assistant, Customer Experience, Assistant, Manufacturing, Retail
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Customer Service Represenatitve
6 months ago
Winston-Salem, United States Clearstream Full timeWe are a successful DME company looking to hire a customer service representative. Job Description -Answers incoming phone calls, takes customer orders. -Services walk-in customers. -Knowledge in Urological supplies (highly recommended) -Assists in preparing driver routes, logs route changes and driver communication on route sheets as they occurs. ...
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Customer Service Representative
4 weeks ago
Winston-Salem, North Carolina, United States Sam's Club Full timeJob SummaryAs a Membership Assistant at Sam's Club, you will be responsible for providing exceptional customer service to our members. This includes assisting with purchasing decisions, locating merchandise, and resolving member issues.Key ResponsibilitiesProvide customer service by assisting members with purchasing decisionsLocate merchandise for...
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Customer Service Representative
4 months ago
Winston-Salem, United States Novant Health Full timeOverview: The Revenue Cycle Services (RCS) is a centralized billing office supporting all Novant Health Medical Group (NHMG) clinic locations and Novant Health acute care facilities. The RCS strives to provide superior support services to our clinics through the administration of Payer Enrollment, Pre-verification, Coding, Billing, Insurance and Self-pay...
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Customer Service Representative
4 months ago
Winston-Salem, United States U-Haul Full timeLocation: 118 N Marshall St, Winston-Salem, North Carolina 27101 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul...
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Customer Service Representative
4 weeks ago
Winston-Salem, North Carolina, United States Institute of Inspection , Cleaning and Restoration Certification Full timeJob Summary:We are seeking a highly organized and customer-focused Dispatch Coordinator to join our team at SERVPRO of West Forsyth County. As a key member of our operations team, you will be responsible for scheduling restoration teams to incoming leads and projects, reviewing and maintaining our scheduling software, and performing detailed and accurate...
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Customer Service Representative
3 weeks ago
Winston-Salem, United States Destination Pet LLC Full timeJob DescriptionJob DescriptionWelcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!We are looking to add a...
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Customer Service Representative I
6 months ago
Salem, United States IAA Full timeHere at IAA, an RB Global, Inc. company, excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers. Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our...
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Bilingual Customer Service Representative
4 weeks ago
Winston-Salem, North Carolina, United States GC Services Full timeCustomer Service Representative Job SummaryWe are seeking a skilled Customer Service Representative to join our team at GC Services. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring a positive experience.Key Responsibilities:Provide exceptional customer...
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Customer Service Representative
5 months ago
Winston-Salem, United States Intelogix Corporation Full timeOverview: InteLogix is seeking a Customer Service Representative to join our organization, onsite. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused...
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Customer Service Representative
4 weeks ago
Winston-Salem, North Carolina, United States CSL Plasma Full timeJob SummaryCSL Plasma is seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for preparing the donor, donor area, and equipment for the pheresis process.Key ResponsibilitiesPrepare the autopheresis machine for the pheresis process.Monitor the donor and the...
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Customer Service Team Member
6 months ago
Winston-Salem, United States McDonald's Restaurants Full timeWe believe in letting you do you. If you're looking for a part-time job that supports your full-time ambition, you've come to the right place. And right now we have an awesome opportunity for Guest Experience Leaders to work in our restaurant between Customer Service, Team Member, Guest Experience, Leader, Service, Retail
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Customer Service Representative
4 weeks ago
Winston-Salem, North Carolina, United States Chase Ragsdale - State Farm Agent Full timeAs a Customer Service Representative with Chase Ragsdale - State Farm Agent, you will be responsible for delivering exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will enhance your career while resolving...