Customer Service Advisor

2 months ago

Newark, United States Digital Space Group Limited Full time

** Customer Service Advisor**

**Salary**: Competitive depending on experience

**Location**: Newark

**Closing Date**: 01 April 2022

**Role**: Customer Support

****

**Salary**: Competitive dependent on experience

**Location**: Newark

**Closing Date**: 24 March 2022

**Role**: Technical Support

****

**Salary**: Competitive depending on experience

**Location**: Telford, Newark

**Closing Date**: 01 April 2022

**Role**: Customer Support

****

**Salary**: Competitive depending on experience

**Location**: Newark

**Closing Date**: 17 March 2022

**Role**: Technical Support

****

**Salary**: Competitive depending on experience

**Location**: Telford, Newark

**Closing Date**: 25 March 2022

**Role**: Customer Support

**Customer Service Advisor**

Digital Space is a leading UK converged managed service provider delivering excellence in Connectivity, Unified Communications and Collaboration, Cloud and Hosting, Security and IT Managed Service Solutions to its customers, through Service Operations based in Newark and Telford.

Our culture is customer-centric, serving loyal and trusted customers across our specialist verticals including Hospitality and Leisure, Retail, Government and Not-for-Profit, Manufacturing & Construction, Commercial and Financial and Professional Services. An example of our valued customers include Greene King, Burger King UK, St John Ambulance, Roxel and the Motor Fuel Group to name but a few.

Over 80% of our colleagues are in customer facing roles, and as valued members of the Digital Space team benefit from training and professional development, flexible working options, Medicash, quarterly company incentives and a variety of health and wellbeing services. As a company we are always seeking talented people, so if you're looking for a new challenge as part of a fast-paced industry in a business with exciting growth plans, then we'd like to hear from you

**Location - Newark**

As an integral part of a busy Customer Services team you will be required to offer full support to our customer base. You will work within a team and be required to share knowledge and experience. An essential part of your role is to establish and maintain a constructive relationship with our customer base by understanding their business drivers and delivering service excellence and exceeding expectations.

**Key Result Area**

* To undertake the day to day activities within the customer services environment, including quotations, new orders, cancellations, billing and general enquires

* Identify service, retention and selling opportunities to our customer base

* Take ownership for every customer interaction, taking personal responsibility to see it through to a resolution and delivering customer service excellence

**Role Responsibilities**

* Handle a large volume of customer interactions via one of our many mediums such as calls, emails, live chat

* Liaise with other areas of the business to provide input/solutions to resolve customer queries

* Build immediate rapport and confidence with the customer by active listening to fully understand their reason for contact, to enable correct approach

* Be accountable for ensuring that every customer interaction is handled to the same consistent high standard delivering customer service excellence

* Have a high standard of commercial acumen

* Show a natural ability to treat each customer as an individual, being personable, and delivering a tailored response where appropriate, in order to find opportunities to promote and deliver customer service excellence

* Effectively handle complaints, resolving issues where possible, but escalating where needed in order to promote customer loyalty and retention

* Operate professionally and efficiently within a large team committed to delivering exceptional customer experience at all times and be able to show initiative / resilience during peak and trough periods or unforeseen service issues challenge

* Use own problem-solving skills to identify and resolve recurring issues

* Be driven to deliver right first time culture

* Accountable for development and meeting departmental and individual targets/objectives

* Adhere to all company polices We look forward to hearing from you

#LI-Remote

  • Customer Service Advisor

    2 months ago

    Newark, United States Sunbelt Rentals Full time

    **Customer Service Advisor** **Customer Service Advisor** *Location* Newark *Business Area* Plant & Tools *Advertising Salary* Competitive Salary *Hours Per Week* 42.5 * Invalid *Vacancy Type* Permanent *Careers Site Advertising End Date* 20 Feb 2022 * * Customer Service Advisor **About The Role** On a day-day basis youll work on the hire desk in our...

  • Customer Service Advisor

    4 weeks ago

    Newark, United States LC EXCLUSIVE Full time

    Job DescriptionJob DescriptionWe are looking for a dedicated and outgoing individual to join our team as a Virtual Customer Service Advisor In this work-from-home opportunity, you will play a crucial role in planning and booking exceptional sports trips for leisure clients across various global destinations. If you're passionate about providing excellent...

  • Customer Service Advisor

    3 months ago

    Newark, United States Papé Group Full time

    ** Customer Service Advisor** **Job Category****:** Sales **Requisition Number****:** CUSTO010592 Showing 1 location **Job Details** **Description** ****PAPE MACHINERY, INC. - CONSTRUCTION & FORESTRY DIVISION- NEWARK/FREMONT, CA**** ****CUSTOMER SERVICE ADVISOR:**** Responsibilities include providing after-market sales support for the parts and service...

  • Automotive Service Advisor

    3 months ago

    Newark, United States Everest Auto Repair Full time $40,000 - $80,000

    Responsibilities:Greet customers and provide excellent customer serviceListen to customers' concerns and accurately diagnose issues with their vehiclesProvide recommendations for necessary repairs and maintenanceUpsell additional services and products to customers, answer phones and emailsPrepare accurate estimates for repairs and communicate them to...

  • Service Advisor

    1 month ago

    Newark, United States i.g. Burton Full time

    Job DescriptionJob DescriptionExperienced Service Advisor - Dover DEJoin the Award-Winning Team at i.g. Burton Auto Group.If you’re looking for a great opportunity with appreciation and involvement in your career, your search is complete. For years we have provided career opportunities with excellent compensation packages for eager individuals that want to...

  • Financial Advisor

    1 month ago

    Newark, United States Diamond State Financial Group Full time

    Are you looking to start your career or looking to change careers and want to use your competitive spirit, passion, and motivation to join one of the fastest growing industries?Then join our growing financial services team! At Diamond State Financial Group, we are a comprehensive financial services firm that provides objective customized solutions to assist...

  • Retail Sales Advisor

    19 hours ago

    Newark, Delaware, United States ActionLink Full time

    Job OverviewWe are seeking a highly motivated and customer-centric Sales Advisor to join our team at ActionLink. As a Sales Advisor, you will be responsible for promoting our premium line of homecare products, including Dyson, and providing exceptional customer service to our clients.Key Responsibilities:Represent the Dyson Brand: Promote their premium line...

  • PGIM Custom Harvest

    4 days ago

    Newark, United States PGIM Full time

    Job Classification: Sales - Sales What you will do PGIM Custom Harvest is looking for an experienced Client Service Associate to focus on Retail Separately Managed Accounts. The Client Service Associate will work to strengthen relationships and ensure that clients are satisfied. PGIM Custom Harvest, a division of PGIM Investments, is a pioneer in the...

  • Physician Advisor

    1 month ago

    Newark, United States Christiana Care Full time

    Job Details ChristianaCare is searching for an exceptional Physician Advisor to join our Utilization Management and Quality team . The successful candidate will join a nationally recognized team of physician advisors. This physician's primary function is to provide medical leadership to the utilization management and discharge planning functions and to...

  • Apprentice Parts Advisor

    2 days ago

    Newark, United States HERTRICH Family of Automobile Dealerships Full time

    Job DescriptionJob DescriptionApprentice Auto Parts Advisor / Automotive Parts Counter Person / Entry LevelHertrich Family of Automobile Dealerships seeks an entry level, energetic, motivated, full time Apprentice Auto Parts Advisor / Automotive Parts Counter Person to enhance our service team!- Do you thrive in a fast-paced environment where you have...

  • Financial Assistance Advisor

    3 months ago

    Newark, United States University Hospital, Newark NJ Full time

    Responsibilities: The primary purpose of the Financial Assistance Advisor position is to ensure that pertinent and accurate insurance information is obtained from the patient and subsequently updated in the hospitals computer system for billing purposes. Follows up on pre-certifications for In-patient admissions and Observations, calls insurance carriers to...

  • Customer Service Representative

    3 days ago

    Newark, United States Acro Service Corp Full time

    Job DescriptionThe Claims processors will be answering calls and gathering information.The candidates will be required to process unemployment claims, answer calls about the claims and resolve issues.Primarily call centre activities.

  • Customer Service Representative

    3 days ago

    Newark, United States Acro Service Corp Full time

    Job DescriptionThe Claims processors will be answering calls and gathering information.The candidates will be required to process unemployment claims, answer calls about the claims and resolve issues.Primarily call centre activities.

  • Financial Assistance Advisor

    3 months ago

    Newark, United States University Hospital Newark Full time

    Responsibilities The primary purpose of the Financial Assistance Advisor position is to ensure that pertinent and accurate insurance information is obtained from the patient and subsequently updated in the hospital’s computer system for billing purposes. Follows up on pre-certifications for In-patient admissions and Observations, calls insurance...

  • Customer Service

    3 months ago

    Newark, United States Licking County Board of Mental Retardation & Developmental Disabilities Full time

    **Customer Service** **Position Location:** South 2nd Street, Newark, Ohio **Download Full Job Description:** **Position Description:** These entry-level positions are part of our customer service unit, representing the Agency through services such as front desk reception, telephone reception, and other customer service facets. All positions work together to...

  • Customer Care Representative

    1 week ago

    Newark, New Jersey, United States Digital Space Group Limited Full time

    Position: Customer Service AdvisorSalary: Competitive based on experienceLocation: RemoteRole Overview: As a key member of our Customer Services team, you will play a vital role in providing comprehensive support to our clientele. Your responsibilities will include collaborating with team members to share insights and expertise while fostering strong...

  • Resident Advisor

    4 weeks ago

    Newark, United States Lighthouse Behavioral Health Solutions Full time

    Job DescriptionJob DescriptionSalary: $18.00 - $22.00/hr DOELighthouse Behavioral Health Solutions Opportunity:Lighthouse Behavioral Health Solutions (LBHS) provides individual, outpatient, intensive outpatient, partial hospitalization, residential, psychiatric services, and medication assisted treatment for mental health and substance abuse treatment needs....

  • Resident Advisor

    4 weeks ago

    Newark, United States Lighthouse Behavioral Health Solutions Full time

    Job DescriptionJob DescriptionSalary: $18.00 - $22.00/hr DOELighthouse Behavioral Health Solutions Opportunity:Lighthouse Behavioral Health Solutions (LBHS) provides individual, outpatient, intensive outpatient, partial hospitalization, residential, psychiatric services, and medication assisted treatment for mental health and substance abuse treatment needs....

  • Resident Advisor

    2 months ago

    Newark, United States Lighthouse Behavioral Health Solutions Full time

    Job DescriptionJob DescriptionSalary: $18.00 - $22.00/hr DOELighthouse Behavioral Health Solutions Opportunity:Lighthouse Behavioral Health Solutions (LBHS) provides individual, outpatient, intensive outpatient, partial hospitalization, residential, psychiatric services, and medication assisted treatment for mental health and substance abuse treatment needs....

  • Resident Advisor

    3 weeks ago

    Newark, United States Lighthouse Behavioral Health Solutions Full time

    Job DescriptionJob DescriptionSalary: $18.00 - $22.00/hr DOELighthouse Behavioral Health Solutions Opportunity:Lighthouse Behavioral Health Solutions (LBHS) provides individual, outpatient, intensive outpatient, partial hospitalization, residential, psychiatric services, and medication assisted treatment for mental health and substance abuse treatment needs....