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Senior UX Researcher

5 months ago

Indianapolis, United States Capgemini Full time

Sogeti is a leading provider of professional technology services, specializing in Application Management, Infrastructure Management and High-Tech Engineering. Sogeti offers cutting-edge solutions around Testing, Business Intelligence, Mobility, Cloud and Security, combining world class methodologies and the global delivery model, Rightshore. Sogeti brings together more than 20,000 professionals in 15 countries and is present in over 100 locations in Europe, the US and India. Sogeti is a wholly-owned subsidiary of Cap Gemini S.A., listed on the Paris Stock Exchange.

At Sogeti USA, we are committed to building a long and enduring relationship with our employees and to creating an environment that rewards and empowers. Our mission is to constantly exceed our employees' expectations in the same way that we strive to exceed our clients' expectations. We offer an environment that celebrates innovation and helps you to achieve a good balance between your professional and personal life. We strive to be an employer of choice

**Job Description: Sr. UX/CXResearcher - Insurance**

Company Overview: We

are a leading insurance company committed to providing exceptional customer

experiences through innovative products and services. We believe that

understanding and improving the customer journey is crucial to delivering

outstanding user experiences. As a Sr. UX/CX Researcher, you will play a vital

role in analyzing and optimizing the customer journey by conducting user

research, creating customer journey maps, and assessing the impact of

integration points on the overall customer experience.

Role Overview: We are

seeking a highly skilled and experienced Sr. UX/CX Researcher to join our team.

In this role, you will be responsible for investigating and understanding our

customers' needs, behaviors, and pain points throughout their journey with our

insurance products. Your primary focus will be on creating customer journey

maps and analyzing the impact of integration points on the overall customer

experience.

Responsibilities:

1. Create

detailed customer journey maps that illustrate the end-to-end user experience,

identifying touchpoints, pain points, and opportunities for improvement.

2. Conduct

comprehensive user research to identify customer needs, pain points, and

behavioral patterns.

3. Develop

and implement effective research methodologies, including surveys, interviews,

usability testing, and data analysis, to gather user insights.

4. Collaborate

with cross-functional teams, including UX/UI designers, product managers, and

developers, to understand integration points and their potential impact on

customer experience.

5. Analyze

quantitative and qualitative data to identify trends, patterns, and

opportunities for enhancing the overall user experience.

6. Work

closely with stakeholders to communicate research findings, insights, and

recommendations effectively.

7. Collaborate

with design and development teams to translate research insights into

actionable recommendations and innovative solutions.

Requirements:

1. A

portfolio or examples of previous work demonstrating expertise in UX/CX

research and customer journey mapping would be highly advantageous.

2. Bachelor's

or Master's degree in Human-Computer Interaction (HCI), Psychology, Design, or

a related field.

3. Proven

experience (5+ years) in UX/CX research, with a focus on creating customer

journey maps and assessing the impact of integration points on the overall

customer experience.

4. Strong

knowledge of user research methodologies, including survey design, interviewing

techniques, usability testing, and data analysis.

5. Excellent

analytical and problem-solving skills, with the ability to derive actionable

insights from complex data sets.

6. Demonstrated

ability to create compelling customer journey maps that effectively communicate

user experiences and pain points.

7. Strong

collaboration and communication skills, with the ability to work effectively

with cross-functional teams and stakeholders.

8. Familiarity

with the insurance industry and an understanding of the unique challenges and

dynamics involved in designing user experiences for insurance products.

9. Experience

working in an Agile development environment is preferred.

Join our team and help

shape the future of customer experience in the insurance industry by creating

exceptional user experiences and optimizing the customer journey.

**The benefits our employeesenjoy:**

- 401(k)

Savings Plan- Matched 150% up to 6%. (Our 401k is in the top 1% of 401(k) plans

offered in the US)

- Medical/Prescription/Dental/Vision

Coverage

- $12,000

in Tuition Reimbursement

- 100%

Company-paid mobile phone plan

- Personal

Time Off (PTO)- Ensuring a balance of work and home life

Sogeti is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.