Lead Customer Service Representative

3 days ago


Jupiter, United States Jupiter Medical Center Full time

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.

Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).

Education

  • High School Graduate or Equivalent
Experience / Qualifications
  • At least 5 years experience in a hospital business office or customer service setting.
  • Knowledge of hospital billing and collections procedures, forms and medical terminology.
  • General knowledge of Medicare, Medicaid, Palm Beach County Healthcare District and other payer requirements for coverage and payment of hospital claims.
  • Competent use of computerized informations systems, PC's and office automation software (Email, Excel, Word, etc.).
  • Excellent interpersonal skills.
  • Excellent writen and verbal communication skills; must be an attentive listener.
  • Must be highly organized; ability to work and multitask in a fast-paced and enviornment and in stressful sitations.
Position Summary

The Lead Customer Service Representative provides daily leadership to customer service team members. Direct team members in understanding and adhering to department processes, policies and procedures.
  • Provide excellent customer service by phone or in person for the satisfaction of any and all account related issues.
  • External vendor payment program implementation and daily processing of all new accounts, and maintain reports to ensure account accuracy when status changes are made.
  • Responsible for providing Self-pay quotes, by working closely with various doctors office personnel to obtain accurate surgery details and requirements.
  • Maintain excellent and timely communication with extended business office and collection agencies so that patient accounts are correctly placed or removed as needed.
  • Coordinates and participates in continuous quality improvement efforts.
  • Performs other duties as assigned.


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