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Sr. Business Unit Compliance Specialist
2 months ago
Title
Senior Business Unit Compliance Specialist
Overview of Position
The Senior Business Unit Compliance Specialist is primarily responsible for the investigation, coordination, and timely response of complaints filed against the claims department by regulatory bodies such as departments of insurance (DOI) or an attorney general and consumer service such as the Better Business Bureau (BBB). The position will also assist in analyzing new regulatory requirements, creating recommendations for required changes, distributing information internally, and being a resource for the claims department when reviewing compliance matters.
What will be my duties and responsibilities in this job?
Investigate and coordinate timely response to regulatory complaints
Analyze and communicate the impact of new regulatory requirements
Accurate and timely completion and submission of data calls
Prompt completion of anti-fraud audits
Monitor for adjuster licensing compliance
Assist in the production of documentation as needed for client audits or state exams
Ability to summarize in written form clearly and accurately, claims events
What are the requirements needed for this position?
Bachelor’s degree
Minimum of 5 years of experience working in the claims process in a P&C environment
Minimum of 2 years of supervisory/management or team lead experience including coaching and developing employees
Basic office computer skills and experience with Microsoft Office & Excel
P&C Adjuster license or ability to obtain within 30 days.
Highly collaborative and able to exercise influence
Excellent organization and ability to meet tight deadlines
Experience in claims or insurance operations, commercial lines products a plus
Critical thinking skills
REQUIRED OTHER FUNCTIONS AS NEEDED:
Catastrophe response including but not limited to claim intake, fielding status calls, manning insurance villages, or other duties as needed.
What other skills/experience would be helpful to have?
Excellent verbal and written communications skills
Familiarity with the P&C claims process from beginning to end.
Proven ability to work in a challenging environment meeting client service standards and production goals.
Detail oriented with a commitment to excellence.
Ability to think creatively and make appropriate decisions.
What are the working conditions and physical requirements of this job?
General office demands
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