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Front Office Agent

3 months ago

Scottsdale, United States Hyatt Regency Scottsdale Resort and Spa Full time
The Hotel:

Set amidst flowering cactus and framed against the majestic McDowell Mountains, our Arizona destination resort is surrounded by adventures and miles from the ordinary. Hyatt Regency Scottsdale Resort & Spa at Gainey Ranch features 493 rooms and suites with balconies and terraces offering breathtaking sunsets, mountain, or golf course views. Our property offers a state of the art Spa, 2.5-acre water playground complete with a sand beach and 3-story high-speed waterslide, private golf course, and nightly entertainment.

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

** Starting rate: $18.50, plus 20% commission on Upsells and Pay for performance plan.

Roles & Responsibilities include but are not limited to:

Candidates primary focus will be as Host at the Front Desk however will be expected to participate in all areas of Front Office, including Guest Services. Interested applicants enthusiastic to learn should not be deterred; training in all areas of Front Office will be provided to the benefit of expanding your skillset and elevating the service we are able to provide to our Guests. This position was designed for our Guests to have a seamless experience at our resort. This highly visible role give opportunity for casual conversation and has a direct impact on creating the Guest experience. The Guest Experience Host will be responsible for, but not limited to; Guests with account settlements, unloading luggage from Guest vehicles, taking luggage to and from their guestroom, communication of hotel services and promotion, providing guests with information about local attractions/restaurants, in and around Scottsdale, and answering guest phone calls.