Retail Sales Associate

1 month ago


Venice, United States Gold's Gym Full time

We are looking for a Retail Sales Associate to provide excellent customer service and meet sales quotas for the Pro Shop at Gold's Gym in Venice. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store's profitability. You will also be responsible for stocking the store and helping maintain the standard of the store during your shifts.Greet and direct customers provide best in class customer serviceAnswer customers' questions about specific products/services (e.g., product features, pricing, and after-sales services)Cross-sell products and conduct price and feature comparisons to facilitate purchasingEnsure that the pro shop is fully stocked, according to company standardsInform customers about discounts and special offersProvide customer feedback to the General Manager, Retail Sales Manager, and District Retail ManagerStay up to date with new productsHelp maintain the company's standards on the salesfloor and stock roomsProcess shipments at the direction of the Retail Sales ManagerAnswer phones if neededProcess retail and concession sales/returns/exchanges at POSAttends all staff meetings as directedFollows and reports any safety concerns notifying management of gym incidents that requires incident reportsProven work experience as a Retail Sales Associate or similar roleUnderstanding of the retail sales processFamiliarity with consumer behavior principlesKnowledge of inventory stocking proceduresBasic math skillsTrack record of achieving sales quotasExcellent communication skills, capable of building trusting relationshipsAbility to perform in fast-paced environmentsReliable, flexible team player who works well with minimal supervision, who has a good work ethic, and an ability to set and maintain personal boundariesRegularly required to stand, bend, and occasionally lift or carry up to 45 lbs.High school diploma or equivalent requiredExcellent customer service skills are requiredAbility to communicate effectively with both staff and membersAbility to communicate effectively verbally, non-verbally and in writing is requiredFunctional computer skills are requiredMust be able to work a flexible work schedule to include holidays and weekendsUphold Gold's Gym Vision, Mission, Values and code of conductComply with all Gold's Gym policies and proceduresCandidates must pass background check conducted by LA County



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