Retail Sales Associate
2 weeks ago
Customer Experience Specialist
At Vuori, we're looking for a dynamic Sales Associate to join our team and help us deliver exceptional customer experiences. As a key member of our sales floor team, you'll be responsible for forging lasting relationships with customers, communicating our brand values, and providing insightful product knowledge.
Key Responsibilities
- Forge connections with customers and provide personalized service
- Work collaboratively with the sales team to ensure each customer receives the best possible service
- Greet customers in a timely, authentic, and engaging manner
- Prepare fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit
Business Development
- Achieve sales goals in a team-based commission environment
- Stay up-to-date on new product knowledge and trends in the fashion landscape and active-wear specifically
- Assist with projects and focus on delivering excellent customer experiences
- Communicate inventory needs to support business goals
Operations
- Ensure the sales floor is stocked and organized every evening
- Collaborate with management on inventory management and visual directives
- Ensure the retail store is cleaned regularly, including floors and bathroom
- Understand and execute cash control procedures, including bank deposits and petty cash
- Assist with implementing and maintaining merchandising and visual directives
Qualifications
- Must be available to work nights, weekends, and holidays
- Must adhere to scheduled shifts with punctuality
- Ability to develop relationships with customers and colleagues
- Ability to positively and proactively handle customer concerns
- Ability to prioritize multiple tasks in a fast-paced environment
- Ability to quickly learn new procedures and processes
- Strong organizational skills and follow-through skills
- Excellent communication and interpersonal skills
- High level of ownership, accountability, and initiative
- Ability to develop new skills and respond to feedback
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