Customer Experience Specialist

3 weeks ago

Falls Church, United States NuAxis Innovations Full time

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, its a state of mind. We believe happy employees do amazing work, so join our team NOW We are currently seeking a talented and motivated Customer Experience Specialist for a Full-Time position. Job Summary: We are seeking a Customer Experience Specialist to provide front-line support for the ePermits platform. The ePermits platform is based on ServiceNow and supports various permit application processes. Specialists will diagnose, troubleshoot, and resolve user issues, ensuring a high level of customer satisfaction. Key Responsibilities: Use the ePermits ticketing system to manage and resolve electronic or phone inquiries about the permit application process. Diagnose and troubleshoot issues with the ePermits platform. Provide support to all ePermits users and facilitate the permit application process. Analyze reported issues for potential trends and report them to the Customer Support Manager. Respond to public inquiries in writing and verbally in a professional manner. Escalate complex tickets to Tier 1 and Tier 2 subject matter experts as necessary. Qualifications: Associate degree or equivalent work experience in IT or customer support. Minimum of 2-3 years of experience in customer support or technical assistance. Proficiency in ServiceNow platform and Microsoft Office Suite. Excellent communication and problem-solving skills. Ability to work independently and as part of a team. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique missionto make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture NAI DICE

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